My new adopted bunny Roxy Roxelanna 4 yrs old and I her bunny mum absolutely love your products. Fresh, tasty, and full of nutrients. Well Roxy girl thinks so and if my girl is happy I'm happy. We... Voir plus
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Forage blends very limited now and a lot are mere powder waste more than gets eaten. Debating my next plans gone downhill since I first used. Paying for powder and foreign objects it seems these days
Bought the monthly goodie box My bunnies love these, it’s always packed with care and arrived quickly Always a pleasant experience
I got Betty Beau as a rescue. Being a young disabled woman my animals are my love & life. Bunny Bistro is the one stop shop for all her needs and the customer service team are so helpful especially fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at Bunny Bistro, we have been importing & manufacturing pet food for over 10 years, during that time we have developed great relationships with growers & suppliers all across the world! This has really helped us become one of the biggest importers of dried botanical products in the UK. We stock a very large variety of products, including leaves, flowers, herbs, forage and dried fruit & veg, all of which is free from harmful pesticides and perfect for your fluffy friend!
Coordonnées de contact
NR21 8HW, Fakenham, Royaume-Uni
- 01485517177
- info@bunnybistro.co.uk
- bunnybistro.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Bunny Bistro
We are so happy to hear this. Many thanks!
Happy bunnies
Great, healthy bunny treats. Fast delivery. My bunnies get very excited when the monthly box gets opened!
27 avril 2026
Réponse de Bunny Bistro
That's so lovely to hear. Thank you so much for leaving a review.
Excellent service
Website had exactly the products I was looking for.
They arrived very quickly and were well packaged.
22 juillet 2026
Réponse de Bunny Bistro
Happy to hear that you found everything you needed and your order arrived as it should.
Good range of products
Good range of products, at competitive prices too. Speedy delivery, and regular communication throughout process.
17 avril 2026
Réponse de Bunny Bistro
Many thanks for leaving a review. It's lovely to hear you are happy with everything.
Réponse de Bunny Bistro
Thank you so much for taking the time to write a review.
Very fast delivery and lovely fresh hay…
Very fast delivery and lovely fresh hay my rabbit Chester loves it plenty of different grasses in it he loves the rat tail seed heads
22 avril 2026
Réponse de Bunny Bistro
Glad to hear that Chester loves the hay.
Good quality herbs and flowers
Good quality herbs and flowers. My chinchillas love all the treats and apple sticks from here. Especially the dandelion roots
22 avril 2026
Réponse de Bunny Bistro
It's so lovely to hear that the Chinchillas are enjoying their treats.
Réponse de Bunny Bistro
Thank you so much for sharing a review with us.
Although I like the products for…
Although I like the products for rabbits, I was sent the wrong item/ hay. Expecting them to refund me or send the one I paid for, I was sorely disappointed. Therefore they have lost my custom and I would not recommend them. Very unhelpful customer service
6 juillet 2026
Avis spontané
Réponse de Bunny Bistro
Hi, as stated in our communications on the 6th July, I had already arranged for the correct item to be sent out to you. Huge apologies for any delay in this and I hope that it has now arrived. I would like to sincerely apologise again for any inconvenience caused and please feel free to reach out with any queries in the future.
POISONOUS FORAGE FROM BUNNY BISTRO
FORAGE FROM BUNNY BISTRO CONTAINS POISONOUS PLANTS - DO NOT BUY! I found Horsetail and Convolvulus weeds, which are poisonous for rabbits, in both the Dandelion Leaf and the Strawberry Forage from Bunny Bistro. I reported this to them and thought they would remove all the contaminated product from sale so as not to poison their customers' pets. BUT, when I ordered replacement forage it also contained these poisonous weeds! This showed me that Bunny Bistro are not a reputable supplier. DO NOT BUY FROM THIS COMPANY.
2 mars 2026
Avis spontané
Réponse de Bunny Bistro
Hi,
Thank you so much for taking the time to leave a review.
I am incredibly sorry to hear you were unhappy with the product you received. I can see you have been in contact with our customer service team who have provided a response and resolution to your query. Although, we would like to confirm we have had no reports of this nature previously or since, and take this very seriously.
If you feel this complaint has not been resolved to your satisfaction, please feel free to reach out to our customer service team at info@bunnybistro.co.uk.
Kind Regards,
Laura
Sadly after years of buying the flower…
Sadly after years of buying the flower mix for my two rabbits and them loving it, the most recent bag was a bright orange rather than a more yellow colour and smelt a bit odd. Both rabbits have refused to eat it despite being their favourite thing ever. Not sure why it’s changed but I’ll try elsewhere as I buy a kg every month
14 mai 2026
Avis spontané
Réponse de Bunny Bistro
Hi, I am so very sorry you feel this way. This is a new harvest of Marigolds, and as this is a natural product, we never know how the next harvest will look or smell until it arrives. Seasonal and growing conditions can cause noticeable differences in the colour, smell and appearance. Many apologies that your Rabbits did not take to this new harvest.
Perfect treats for the buns
Perfect treats for the buns. Always delivered in food time too.
24 février 2026
Réponse de Bunny Bistro
Glad your buns enjoy their treats!
Very bitty hay
At least a third of a large box of hay was extremely bitty and dusty. I messaged to be told they would investigate. I hadn’t heard anything for over two weeks so I messaged and they just said it must have happened during transit and took no responsibility, was very dismissive. They wouldn’t offer a solution. I wouldn’t recommend purchasing unless you want very bitty, dusty hay. Very poor customer service
16 avril 2026
Avis spontané
Réponse de Bunny Bistro
Hi, I am so very sorry to hear this. We have been waiting for this item to be returned, in order to process your refund. I can see that you started the return process, but this has not been completed and returned to us. If you require any further assistance at all, please do not hesitate to reach out and we would be more than happy to help. Huge apologies again for any inconvenience caused.
Réponse de Bunny Bistro
Many thanks for your review!
Communication is so poor
Had an issue with the lavender and chamomile salad as it was rotten. Sent photos and asked for a refund on that 1kg bag. I had one reply to my emails and then nothing. After weeks of trying to get a reply I was at the point of contacting my bank to retrieve the money, when a box arrived with 1kg of 100g bags. No one ever responded to my emails, or let me know they were sending this. I had already replaced the forage and, and whilst I am appreciative of the replacement, I now have to try and store 10 smaller bags in my 2 bed house with 16 animals in rescue.
Please just communicate with your customers. Sadly I won’t be using again when service from Wild About Bunnies and Just4Rabbits is so amazing.
31 mars 2026
Avis spontané
Réponse de Bunny Bistro
Hi, I can see that our Customers Services Team has now been in touch. I hope that this has now been resolved for you. Please do get back in touch if you have any further questions.
My guinea pigs love these products they…
My guinea pigs love these products they are easy to order and quick to deliver
25 mars 2026
Réponse de Bunny Bistro
Thank you so much for leaving us a review.
First time purchasing from here and…
First time purchasing from here and highly recommend! Prices are decent, delivery was quick and rabbits loved their treats!
31 mars 2026
Réponse de Bunny Bistro
Very happy to hear that! Many thanks!
Super quick delivery
Super quick delivery , products are always great quality, six very happy bunnies ,thank you .
30 mars 2026
Réponse de Bunny Bistro
Thank you so much!
Réponse de Bunny Bistro
Very happy to hear that! Many thanks!
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