Burts Online Ltd Avis 1 359

I placed an order for carpet in March on the basis that it was advertised as in stock with a 2–3 day delivery timeframe. I had installation booked for 2.5 weeks later accordingly.

Shortly after payment, I was informed of a “slight delay” — which is where the issues began. From that point on, I received no proactive communication and had to repeatedly chase for updates myself. The delivery did not arrive within the revised timeframe, forcing me to reschedule fitting at additional cost.

I also provided clear delivery instructions in advance. Despite this, I later received last-minute notification of a delivery scheduled for the following day, with no reasonable notice. We rearranged our working day to be at home — only for the delivery not to arrive, again without any communication. After chasing yet again, I was told it would be delivered the next day.

Unable to rearrange our schedules a second time at such short notice, I relied on the previously provided instructions for the parcel to be left safely with a neighbour or in a secure location. Instead, it was left outside in an unsecured area. Unsurprisingly, the item was missing when we returned.

This entire situation has been extremely stressful and completely avoidable. I am heavily pregnant, and having to spend time searching for a missing delivery and contacting neighbours added unnecessary strain.

I have since contacted the company requesting a refund, as I no longer wish to proceed given the experience. I have received no response.

Overall, this has been a deeply frustrating and disappointing experience, marked by poor communication, failure to follow basic instructions, and a complete lack of accountability.

Cheap, quick delivery.

I bought herringbone carpet. The quality is outstanding, it’s the best carpet I’ve ever bought….and the cheapest. I’m so happy, the carpet was exactly as described and much more. It was a very smooth sale, easy to navigate website and fast delivery. 100% would recommend

Used Butts before, the first time service was really good and the same again this time, good service at a reasonable price will be back again when we do the next room.

Great deals, fast delivery, good quality carpet - perfect!

I've used burts in 3 different houses now. The first being 10 years ago in my first home. I've bought different types of lino and carpet. I will never buy flooring elsewhere! Its so affordable and great quality and the customer service team are always so wonderful and polite.

I had ordered samples, only one had arrived. Called and they would send out the other which was the wrong carpet but the right colour.
Ordered carpet, called to let me know it would be dispatched that day and arrived within 3day. (Am in the highlands)
Overall staff were pleasant and helpful. I absolutely love my new stair carpet

Delivery guys were very helpful and took my carpet into my house for me.

Easy to use web site, and fast delivery. Massive choice of carpets and colours.

Great price fast delivery

Great quality carpet, good buying experience and excellent delivery.

EVERYTHING WAS FIRST CLASS FROM START TO FINISH. THE CARPET WAS AS DESCRIBED ,ALSO DELIVERY WAS EXCELLENT. Thank you very much.

It was exactly as promised and delivered super quickly. Can't really ask for much ore can you?

Bought a remnant, exactly as described ,delivered within 48hrs, was well wrapped and protected, we then ordered some coir matting sold by metre, again delivered within 48hrs, well packaged, extremely happy with service and carpet/coir mat

First class

Great price, communication was brilliant, delivered exactly when they said, really helpful courier.

The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted.

I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and another who scratches carpets). This is meant to be a temporary measure, but the flooring looks amazing! It’s foam backed, so comfortable under foot. The wood effect pattern looks brilliant and just as good as the more expensive click vinyl laid on the landing. The vinyl was delivered within three days and the quality is fantastic. I highly recommend.

Amazing level of service - really friendly customer service, fantastic quality of product, and a great turn around for delivery. Couldn't ask for a better service!

Very quick delivery ordered on Wednesday and arrived the next day.Brilliant customer service very helpful.As for the flooring it looks great many thanks.

Competitive price and delivery charges. Delivered promptly and product was good. Would recommend

Very Good selection on the website all good price and fast delivery. Delivery driver placed item exactly where I asked, very polite and helpful- thank you Aaron! Will be buying again in the future.