I ordered the new Ford Ranger Wildtrack at Busseys Norwich and the service was excellent from start to finish. My sales controller Chandler Fletcher was very helpful and kept me updated throughout th... Voir plus
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I recently had an appointment with Matthew Causer at the Attleborough Branch, very professional an full of information. Excellent customer Service 💯. John who deals with the Ineos Grenadier side w... Voir plus
Well, what can I say? This was a service experience rather than sales. Always a pleasure to deal with the whole team, including the GM. Nothing is too much. Except the valet, that eluded them this tim... Voir plus
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I appreciate the friendly well informed approach by staff. I have successfully used the Ford lease car programme at Busseys since 2011. The process has always been easy and supportive. I appreciate... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00
Coordonnées de contact
95 Whiffler Road, NR3 2EU, Norwich, Royaume-Uni
- 01603 253144
- busseys.co.uk
4,6
Excellent
1 k avis
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A répondu à 71 % de ses avis négatifs
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We had a very pleasant and satisfying…
We had a very pleasant and satisfying experience purchasing our new car from Busseys of Fakenham. Sophie, who dealt with our purchase, was very professional with a personal touch, which put us at ease from our first meeting, we were kept well informed about the progress of our order, and the hand over was also a very good and professional job, with a full explanation from Sophie of the controls etc on the car, and a follow up call a few days later, to check all is well with the car. I would highly recommend Busseys of Fakenham.
5 décembre 2025
Avis spontané
Réponse de Busseys Norfolk
We are delighted to hear you had a very pleasant and satisfying experience purchasing your new car from Busseys of Fakenham.
We appreciate your kind words about Sophie's professional and personal approach, from keeping you informed about your order to the excellent handover and follow-up call. We will be sure to share your feedback with her.
We are thrilled that you would highly recommend us!
Réponse de Busseys Norfolk
Thank you so much for the review! We're glad we could be of help!
Fantastic service from start to finish
Fantastic service from start to finish. All staff super friendly and helpful.
5 décembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you for the fantastic review! We're delighted to hear that our team were friendly and able to help. Kind Regards
From the first meeting to collecting…
From the first meeting to collecting the car the professionalism from Deanna was exemplary. Everything was explained and every question answered.Highly reccomend.
28 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you you for the 5 star review! It's great to know that you would highly recommend Deanna! We will pass your comments on to her. We hope you enjoy your car!
Very impressed!
Millie was brilliant as soon as we walked into the dealership. Very knowledgeable about the car which we bought. Everything was very easy, i was kept up to date via text. Would highly recommend!
29 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for the fantastic review! We are absolutely delighted to hear how impressed you were with your visit.
It’s wonderful to know that Millie was brilliant, very knowledgeable, and made the entire process easy for you.
Thank you for your high recommendation! We hope you love your new car.
Great service
Great service. Well informed about all my options and benefits. Made the entire process less stressful than I expected
29 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you for the 5 star review!
Truly great service from Hall Road
Truly great service from the team at Hall Road. Previously had a Peugeot set up with Adam, yearly services all handled with exceptional customer care from Kayla, and have just signed up for another 4 years for a BYD with Connor who worked tirelessly to get me the best deal possible on the coolest car I’ve ever seen and delivery on time. Honestly wouldn’t use another company as these guys never fail to deliver. 10/10 across the board.
29 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for taking the time to share your wonderful experience with our team !
We are absolutely thrilled to hear that you've received truly great service over the years. It is fantastic to know that Adam's initial setup, Kayla's exceptional customer care during your yearly services, and Connor's tireless work to get you the best deal on your new BYD all met your expectations. We are delighted you're enjoying your new car and we look forward to seeing you again!
Brandon at Busseys
Dealt with Brandon, he was friendly and knowledgeable and managed the whole sale process from start to finish, it was easy and professional.
29 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for leaving a review! It's great to know that Brandon gave you a good experience.
Jake was extremely helpful.
Jake was extremely helpful throughout. Thank you.
28 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you for leaving a review! It's great to know Jake was extremely helpful. We'll pass on your comments to him!
We have just brought our brand new car…
We have just brought our brand new car which was a automatic. Our salesman Chandler has been excellent all the way through the process from ordering the car to collection. He has kept us updated all the way through.
5 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Hi Caroline, thank you so much for your lovely review! We're delighted to hear that Chandler was able to make the whole experience smooth and enjoyable from start to finish. Thank you for choosing Busseys, and enjoy your new car!
They sent my car to east binley for…
They sent my car to east binley for some warranty work and come back with white rubber over spray look a mess think you need to read meaning reached out more like Bradley washed his hands on me
26 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you for sharing your concerns. We truly understand your frustrations and are committed to doing everything possible to resolve the issues you’ve raised. I understand that the dealership has already reached out to you regarding this matter.
This is our second van from Bussey's…
This is our second van from Bussey's Commercial department, both have been hassle free experiences, far better than our previous supplier.
Thanks Craig for your help in this purchase.
25 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
That's wonderful to hear! We're thrilled that you've had two hassle-free experiences with Busseys.
Thank you for choosing us again and for the kind words about our service, especially the positive mention of Craig. We always strive to provide a far better experience than our competitors.
We appreciate your business and look forward to assisting you again in the future!
Great experience
The whole experience of buying our car was quick and easy, from when we called initially to enquire to when we finalised everything. Brandon was very helpful and not pushy at all, as well as being efficient without making the process feel rushed. When the time comes to get another car, we will be coming back.
22 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for taking the time to share your positive experience! We are delighted to hear that the process of buying your car was quick and easy and that Brandon provided you with helpful and efficient service without ever being pushy or making you feel rushed.
We really appreciate your kind words and look forward to welcoming you back when you are ready for your next car!
BYD know their cars and great deal for me
Jake knew his cars really and was on top of all the deals so you feel you are getting genuine value. The cars have EV X factor IMHO. Customer care top rate. Very happy customer!
21 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for taking the time to share your fantastic experience!
We are thrilled to hear that Jake provided you with knowledgeable, top-rate customer care and that you feel you received genuine value.
Your satisfaction is our highest priority, and we are delighted to welcome you to the family of happy BYD owners.
Millie was so helpful and knowledgeable…
Millie was so helpful and knowledgeable I think she should be in line for a promotion.
20 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you so much for taking the time to share your feedback. We are thrilled to hear that Millie was so incredibly helpful and knowledgeable during your experience with us!
Good customer service, friendly, not pushy salesman and make you very welcome
Good customer service, friendly, didn't find any of there staff was pushy like most other car showrooms salemans are and also they made you feel very welcome and also made me feel comfortable to browse around when I first went into there showroom just to have a look at there vehicles and also find out some information about a vehicle I took a interest in and then asked me to go back on another date and time so I could test drive the car I was interested in, when I went back and test drove the vehicle I then put in my order of the ATTO 3 in surfing blue in the middle of August 25, my vehicle was delivered to Norwich by the end of October 25 but my current lease didnt run out till the 12th of Nov 25 so I picked my new car up on the 13th Nov 25 and I have nearly had it a week and I am so pleased with it and glad I went for fully electric, I would 100% recommend theses to anyone in looking to purchase a new car
13 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
We are absolutely delighted to read about your excellent experience with our team!
Providing friendly, non-pushy, and welcoming customer service is a core priority for us, and it’s wonderful to hear that we made you feel comfortable.
We're so pleased you're enjoying your new fully ATTO3! It's great to know we could manage the delivery and handover process smoothly around your previous lease.
Thank you for your strong recommendation—it means a lot to us. Happy driving!
Good service and friendly staff
12 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Thank you for leaving a review! We hope to see you again!
Great purchase experience
It was a great purchase experience at Bussey Norfolk. Daniel and Connor were extremely professional and friendly, and they patiently answered all of our questions — from the initial recommendations and details about the car, to the financial package and after-sales support.
We were especially impressed by their efficiency and the incredibly quick turnaround time from when we first walked in to when we picked up the car.
Highly recommended, and thanks again for the fantastic service they provided.
31 octobre 2025
Réponse de Busseys Norfolk
Thank you for your fantastic review! We are delighted to hear you had a great purchase experience at Bussey Norfolk.
We are so proud of Daniel and Connor for providing you with excellent, professional, and friendly service. It is wonderful to know their patience in answering all your questions, and our incredibly quick turnaround time, stood out to you.
We truly appreciate your high recommendation and look forward to seeing you again!
Speedy service
Speedy service, quickly seen and any questions answered leading to a seamless purchase experience.
17 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
Speedy service and seamless—we love to hear it! Thank you for the positive feedback about your purchase experience.
Great Experience at the BYD Dealership!
Buying my new BYD was quick, easy, and enjoyable. The staff were friendly, knowledgeable, and made the whole process smooth from start to finish. I’m thrilled with the car and highly recommend this dealership for anyone considering a BYD!
15 novembre 2025
Avis spontané
Réponse de Busseys Norfolk
That's wonderful feedback! Hearing that our staff were friendly and knowledgeable and made the whole process smooth means a lot to us. Thank you for choosing the BYD dealership—we wish you many happy miles in your new car!
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