Busseys Norfolk Avis 

Very professional, helpful staff both sales and servicing

We recently took my 3 year old Kuga in for a major service and MOT on the 30th September. It past the MOT with flying colours, however recently following its return we tried to use the screen washers which did not operate correctly, even though it did prior to going in for the service. Part of the service included a check and refill of the washer system, which passed. We contacted Bussey with regard to this issue, they have informed me that the system is blocked and full of sludge and the screen jets are in need of replacement, for which I have to pay for the flushing of the system and replacement of the jets. As a gesture of good will they are only charging me £110, for something is of no fault of my own, as it has worked for 3 years without fail, and only failed after the service topped the washer system up, with their brand of fluid. Clearly this has interacted with what was in the system leading to the sludge to form. They agree that this could be the case but still insist on me paying for the corrective work. I suggested that they do not top up washer system moving forward, as there is a good chance of this occurring and causing issues to other customers. On our last visit to the same dealer in Norwich. my car returned with a split screen, when I approached them they refused to accept liability as they felt it would have been like this upon pick up. However I have cc TV installed and was able to show no crack upon pick up and when delivered back by their driver a crack was evident. Had I not been able to prove this, I am sure like my current situation I would have had to pay for a new screen. In my view this dealership are not fair and will evade responsibility for issues caused by them. Go elsewhere, that is what I will do in future, vote with your feet.

Very good experience with Jake. Easy to arrange test drive. Good pricing so bought the car. Very slick. Very happy.

I was able to have a good discussion and felt I was listened to with my wants and needs for the potential car I was looking to buy. The salesmen Jake was excellent in helping me buy my first electric car.

Great service provided by Jon! This is my second vehicle pick up via Jon and all handled in a professional and very friendly manner, making the experience fun and informative. Thanks for the help once again!

I purchased my Peugeot car from Bussey in 2020 at that time they were the Peugeot man dealer in my town I’d always had other makes a car owned by me serviced by Busseys because my employer had a scheme with them. I have found the service department at hall road Norwich very helpful and excellent in every way.

Excellent service from Connor from the start and when I was choosing my model to the finish and when I had the car delivered

Derice was very helpful with the purchase of my new car.

I am so pleased with my new car. Thanks to Peter at Norwich Busseys, who gave me confidence and first class customer service. He was very thorough and explained all aspects of my purchase. Thank you Peter, as always, I am thrilled with the car and the car and attention you gave.
Julie R

What a fabulous experience we had when we took our car for a service. The 5 star customer service provided by the lovely Kayleigh on our arrival and then the continued great service given by her manager Wayne, when we collected our vehicle. This amazing service made our journey from Oulton Broad to this Norwich Peugeot service garage 100% worth it, much better than our local which we found total unhelpful! Would not hesitate to use their services again when needed.

Great service from Busseys in Fakenham with the purchase of my new car. Matt was helpful from the minute we enquired to the day I picked it up. Constant updates which was great as you don’t always get this. Would highly recommend Matt and team. Car is amazing and just what I wanted! 👌

Peter Feltham at Busseys, Norwich was patient, knowledgeable and kind when I was looking to replace my car. He found me exactly what I was looking for with all the "extras" I wanted.

Extremely helpful from start to finish! Regular updates and reminders, highly recommend!

From the moment we walked into the BYD showroom to the moment we drove out in our new car a few weeks later we were looked after magnificently by the sales team. Our questions were answered by the extremely knowledgable staff in a relaxed and friendly environment. Jake looked after us brilliantly and Simon, Daniel and the rest of the team were very friendly and helpful throughout. You are a class act and Bussey’s BYD are lucky to have you all. Thank you!

Brandon provided excellent service. Prompt returning calls and carried out everything as promised. Can’t fault him.

From start to finish everything was clearly explained, excellent service and helpful staff. A great experience.

The process of changing from diesel to totally electric is new to us and our salesman Chandler was very helpful. All members of staff that we encountered were helpful. Although we were talked through the technology comprehensively we have been promised further assistance which we will need.

Perfect service as usual. Friendly, knowlegeable and great service.

Connor and Brandon were fantastic. Both really helpful during the whole process and very respondent.

If there was scope, and I was their manager, both of them would be up for a promotion. Great couple of guys

Brandon was superb, made it a nice and easy process & he was full of knowledge about the car.