Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Significantly longer wait time than stated. I had to message twice to move things along but each time I received no reply. Miraculously within hours of requesting to cancel (over 2 weeks and still no... Voir plus
L'entreprise a répondu
I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Voir plus
L'entreprise a répondu
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Coordonnées de contact
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Royaume-Uni
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,6
Moyen
228 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant products
Brilliant products, now have 5 of the Bottle holders, super easy to place orders and delivered on time every time I've ordered
6 janvier 2026
No reply
I have emailed several times about an u delivered item from 15/12/25 and had no response.
Please can someone reply.
Thank you
18 décembre 2025
Excellent products!
Really high quality products that are also very useful indeed! Clearly made by people who own pets! They arrived really quickly too and the bottle holders we've got have made cleaning so much easier! (And I don't get my t shirt caught on wires anymore!)
16 octobre 2025
Amazing product!
Amazing product that makes my little bunnies life much easier to drink from. No winky bottles held by wire snd ao much easier to refill when necessary.
I wish I had found this sooner!
10 décembre 2025
Order 4866 - No delivery, no refund, no communications
I ordered a Hay Rack in Pastel Purple on 8th December, which still has not been dispatched according to the tracking (order 4866). I have since emailed (via the online contact form) to request an update, but have yet to receive a response. It seems my only option is to ask for a recharge via Paypal and my bank (because the payment had to be split into two transactions due to a website glitch), but I would much prefer to actually receive the hay rack, which I still need. If anyone is monitoring this feedback, please can you resolve this please?
Update 20th January (!) - seller responded with the following email below on Jan 13th - it's now Jan 20th, and guess what, still no hay rack.I'm officially now giving up and requesting a charge back.
"First of all we would like to apologise for the huge delay in getting back to you, but we have sorted this issue out.
We have been in contact with Evri as on top of all of the other issues we experienced, we had 17 parcels go missing over the past few weeks. It turns out every single one was in the same batch collected by Evri.
This is to say they have definitely been lost, as Evri cannot locate them past the collection stage.
What we are going to do is send out your parcel again, but with two hay racks instead of one, as an apology for the very poor service you have received from us recently.
As a small business we pride ourselves on service, and this time we have truly failed.
We shall get on it today now we have confirmation from Evri about the parcel being lost and get the hay racks on their way to you tomorrow.
I hope this helps, but if you need anything else please let us know.
8 décembre 2025
Brilliant bottle holders
Product came very well packaged easy to order and brilliant bottle holders
4 décembre 2025
I bought the bottle holder and it’s…
I bought the bottle holder and it’s ace! Perfect!
4 décembre 2025
I have not yet received my order
I have not yet received my order. I have emailed the company and am waiting for a response so this may well be sorted soon
25 novembre 2025
I ordered a water bottle holder but it…
I ordered a water bottle holder but it never arrived i messaged them and there was trouble with the delivery so they said they would send me another, this one soon arrived, they are an excellent product no trouble having trying to fix my bottle. Thank you Buttercup Pet Products
11 novembre 2025
Fantastic products and great service
Fantastic products and great service
Thank you
11 novembre 2025
Réponse de Buttercup Pet Products
Thank you so much for your lovely review. We’re really happy to hear you’re pleased with the products and the service. Your support means a lot to us.
Best wishes,
The Buttercup Pet Products Team 🌼
Réponse de Buttercup Pet Products
Thank you for your kind review. We’re really glad to hear you found the items easy to fit onto your hutch mesh. That’s exactly what we aim for.
Best wishes,
The Buttercup Pet Products Team 🌼
Took so long to deliver it
Took so long to be delivered I got fed up with waiting and cancelled it Came the same day as I returned it!! But I did get a partial refund thanks
27 octobre 2025
Réponse de Buttercup Pet Products
Thank you for your feedback. We’re really sorry to hear your order took so long to arrive and completely understand how frustrating that must have been. It’s unfortunate timing that the parcel turned up on the same day you returned it, but we’re glad the refund reached you.
If you ever decide to shop with us again, we’ll do everything we can to make sure things go much more smoothly for you.
Best wishes,
The Buttercup Pet Products Team 🌼
Réponse de Buttercup Pet Products
Thank you for taking the time to leave us such a kind review. We’re so glad you had a great experience shopping with us.
Best wishes,
The Buttercup Pet Products Team 🌼
Lovely products
Lovely products, guinea pigs love the feeder and I LOVE the water bottle holder as it’s so much better than the annoying wires an good quality
22 octobre 2025
Réponse de Buttercup Pet Products
We’re so grateful for your support and thrilled you’re pleased with your order. Every bit of feedback like this keeps us motivated to do what we love.
Best wishes,
The Buttercup Pet Products Team 🌼
absolutley shocking do not hand your money over to this company
i ordered from this comapny twice first time my order was missing a item and one item was in a completly different colour to what i oredered it in i emailed and they gave me a small discount code for my nect order so i ordered again and this time my order took weeks to come i emailed several times and was ignored for ages finally i was given a response and was told id receive a trade card as i run a guinea pig rescue and a couple items for free as a sorry however i never revived these items or the trade discount yet again more let downs this has been back nd forth for months now and ive finally given up however i want people to know about this company as its shocking and customer service is even worse
2 novembre 2025
Avis spontané
Réponse de Buttercup Pet Products
Hi Emma,
We know one of your orders had an issue, and this was resolved at the time with a discount and our apologies. You were later offered two complimentary bottle holders as a gesture of goodwill, but these were never sent, as the tone of communication became inappropriate and included attempts to pressure our team with negative reviews on your social platforms, even though you use our products every day and requests for money for your rescue.
We’re a small business that genuinely tries to do right by our customers and by the rescue community. We already support several guinea pig rescues across the UK through fair, positive collaborations.
We’re sorry that this situation couldn’t be resolved more amicably, but we stand by the way our team handled it. If you’d still like to discuss this in a constructive way, please feel free to reach out at hello@buttercuppetproducts.co.uk.
Best regards,
The Buttercup Pet Products Team 🌼
I love these bottle holders
I love these bottle holders - much easier than the pain of having the wire. These are sturdy, easy to fit, cut colours, cute logo and hopefully being hung on the inside will keep the water at a more even temperature on both hot and cold days. Great product
14 octobre 2025
Réponse de Buttercup Pet Products
Thanks a bunch for your kind words. We’re so happy to hear you love your Buttercup item. We put a lot of care into everything we make, so it’s brilliant to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Easy to use and my piggies prefer drinking from bottles in these holders
Delivery time was fine and item well packaged. These are a game changer for water bottles. I still have some wired, but my Guinea pigs much prefer to drink from the bottles in these holders. Which is great as they are so easy to change the bottle over in and they keep the bottle securely upright rather than sliding about on the bars when you use the wire.
16 octobre 2025
Réponse de Buttercup Pet Products
That’s such a lovely review to read, thank you. It really makes our day knowing our products are going to happy pets and their owners.
Best wishes,
The Buttercup Pet Products Team 🌼
Great product for what I am looking for…
Great product for what I am looking for with my piggies. Thank you.
10 octobre 2025
Réponse de Buttercup Pet Products
Thank you so much for your lovely feedback. We’re over the moon that you’re happy with your purchase and that it’s gone to a good home. Give your little ones some extra head scratches from us.
Best wishes,
The Buttercup Pet Products Team 🌼
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.