Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Voir plus
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Significantly longer wait time than stated. I had to message twice to move things along but each time I received no reply. Miraculously within hours of requesting to cancel (over 2 weeks and still no... Voir plus
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I am delighted with my purchase of two water bottle holders. They are very well made and perfect for my daughters to easily help with changing the water for our rabbits without worrying where to place... Voir plus
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Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Coordonnées de contact
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Royaume-Uni
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
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228 avis
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A répondu à 87 % de ses avis négatifs
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Very slow delivery even when paid for express..
I ordered some bottle holders over 6 working days ago and paid extra for express delivery 1-2 working days. I have emailed them twice and also tried to contact them via online chat but no answer. I have the tracking information and it doesn't look like it will be here for a few days still. Really annoyed that I paid £5.50 for express delivery and it's currently slower than their standard delivery times and they are not getting back to me!
Their reply states that they have refunded me for the express delivery. This was offered to me, accepted but never completed.
9 octobre 2025
Avis spontané
Réponse de Buttercup Pet Products
Hi Laura,
We’re really sorry to hear about the trouble you had with your order and that your emails went unanswered for a while. Unfortunately, we had an unexpected email issue around that time, which caused us to miss a few messages, including yours, and we’re truly sorry for the frustration that caused.
Your order was dispatched within our 1–5 working day window, but it looks like the courier experienced a delay in transit, which was out of our hands. We completely understand how disappointing that must’ve been, especially after paying for express delivery — which is why we refunded your delivery fee as soon as we became aware of the issue.
We’re really glad to hear you liked the product in the end! If you need any more help at all, please don’t hesitate to drop us an email at hello@buttercuppetproducts.co.uk, we’re always happy to help.
Best wishes,
The Buttercup Pet Products Team 🌼
Really useful water bottle holders and…
Really useful water bottle holders and a hayrack
18 septembre 2025
Réponse de Buttercup Pet Products
Thank you for your kind review. We’re so pleased to hear you’re happy with your bottle holders and hay rack. It’s lovely to know they’re proving useful for you and your pets.
Best wishes,
The Buttercup Pet Products Team 🌼
Really great product
Really great product, good delivery and great range of colours
16 septembre 2025
Réponse de Buttercup Pet Products
Thank you for your lovely review. We’re so happy to hear you’re pleased with the product and the range of colours. It’s great to know your order arrived quickly too.
Best wishes,
The Buttercup Pet Products Team 🌼
Still not received my bottle holder
Still not received my bottle holder , it’s been over week now since ordering it
18 septembre 2025
Réponse de Buttercup Pet Products
We’re really sorry to hear your order hasn’t arrived yet. It looks like there’s been an issue with the courier and your parcel may have been lost in transit. We’ll reach out to you by email shortly to confirm the details and get this resolved for you as quickly as possible.
Apologies again for the inconvenience and thank you for your patience while we sort this out.
Best wishes,
The Buttercup Pet Products Team 🌼
All goods received promptly
All goods received promptly
Good communication
All products are good quality
16 septembre 2025
Réponse de Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear everything arrived quickly and that you’re pleased with the quality of your products. It’s great to know you were happy with the communication too.
Best wishes,
The Buttercup Pet Products Team 🌼
No human being to speak to
No human being to speak to. Just a chat bot saying that my order was fulfilled. It wasn’t.
2 septembre 2025
Réponse de Buttercup Pet Products
We’re really sorry to hear about your experience, though we’d like to clarify that we don’t use any chatbots, all our messages and replies are handled personally by our small team. It sounds like you may have been speaking to a courier or another automated service rather than us directly.
If you’d like to get in touch, please drop us an email at hello@buttercuppetproducts.co.uk
and we’ll be more than happy to help sort this out and answer any questions you have.
Best wishes,
The Buttercup Pet Products Team 🌼
Game Changer in Water bottle holders for small pets!
The water bottle holders are a game changer!!
So easy to change the water, the Guinea pigs can drink more easily since you put it at their level!!
15 juillet 2025
Réponse de Buttercup Pet Products
Thank you so much for your amazing review. We’re thrilled to hear the holders have made such a difference for you and your guinea pigs. Making life easier for pets and their owners is exactly what we love to do.
Best wishes,
The Buttercup Pet Products Team 🌼
It's a lot easier to change the water…
It's a lot easier to change the water bottles without disturbing the guinea pigs
21 août 2025
Réponse de Buttercup Pet Products
Thank you for your lovely review. We’re so pleased to hear the holder has made changing water bottles easier for you and your guinea pigs. That’s exactly what we designed them for.
Best wishes,
The Buttercup Pet Products Team 🌼
Réponse de Buttercup Pet Products
Thank you for your feedback. We’re glad to hear you’re happy with the product, though we’re sorry the delivery took longer than expected. We’ll be reviewing this with our courier to help make things a bit quicker next time.
Best wishes,
The Buttercup Pet Products Team 🌼
Love it an the colour match my guinea…
Love it an the colour match my guinea pigs cage and it value for money
31 juillet 2025
Réponse de Buttercup Pet Products
Thank you so much for your lovely review. We’re so happy to hear you love the holder and that the colour matches your guinea pigs’ cage perfectly. It’s great to know you found it good value too.
Best wishes,
The Buttercup Pet Products Team 🌼
Very good quality will made and this is…
Very good quality will made and this is my second order of them
4 août 2025
Réponse de Buttercup Pet Products
Thank you so much for your kind words and for coming back to order again. We’re really happy to hear you’re pleased with the quality of our products and truly appreciate your continued support.
Best wishes,
The Buttercup Pet Products Team 🌼
Sturdy and well made
Well packaged, made from substantial materials and well made. Nice sturdy design and easy to install.
31 juillet 2025
Réponse de Buttercup Pet Products
Thank you for your great feedback. We’re so pleased to hear you’re happy with the quality and design of your holder. We put a lot of care into making sure everything is sturdy and built to last, so it’s lovely to know it’s appreciated.
Best wishes,
The Buttercup Pet Products Team 🌼
Réponse de Buttercup Pet Products
Thank you so much for your kind review. We’re really happy to hear your order arrived quickly and that you’re pleased with your product. Your recommendation means a lot to our small team.
Best wishes,
The Buttercup Pet Products Team 🌼
No reply from nurmous emails and web…
No reply from nurmous emails and web chat still waiting in an order placed over 2 weeks ago I understand that there are delays but not response from emails shocking customer service
10 juillet 2025
Réponse de Buttercup Pet Products
We’re so sorry to hear about your experience and that you’ve struggled to get in touch with us. That’s absolutely not the level of service we want to provide, and we can only apologise for the frustration this has caused.
We’d really like to get to the bottom of this and sort things out for you straight away. Please could you drop us an email at hello@buttercuppetproducts.co.uk
with your order details? We’ll personally look into what happened and make sure it’s resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention — we’ll make sure it’s put right.
Best wishes,
The Buttercup Pet Products Team 🌼
Réponse de Buttercup Pet Products
Thank you for your feedback. We’re really glad you love the product and appreciate your patience with the delivery side of things. We’re always working to improve our packing and dispatch times, so your comments really help us do better.
Best wishes,
The Buttercup Pet Products Team 🌼
Makes a guinea pig mums life much easier!
Absolutely love the bottle holders. They make changing my 7 guinea pig bottles so much easier!
Also I messed up on my initial order and the customer service was great to fix this!
Would definitely recommend!
30 juin 2025
Réponse de Buttercup Pet Products
Lucy you’re a star, thank you so much! Seven bottles is no small task so we’re buzzing to hear it’s made life easier for you. And glad we could get your order sorted smoothly too! Big love from all of us at Buttercup 💛
Amazing company
Amazing company, cute well made products, perfect water bottle holder, just what I was looking for, would highly recommend.
4 juillet 2025
Réponse de Buttercup Pet Products
Sarah you’re the best, thank you! So glad the holder was exactly what you’d been hunting for and that it’s ticking all the boxes. We massively appreciate the love 💛
Great bottle holders
Great bottle holders! Very easy to install and very easy to place bottles in.
26 juin 2025
Réponse de Buttercup Pet Products
Ilse thank you so much! Delighted to hear the holders are doing the job and making things nice and easy for you. Really appreciate the support all the way from your side of the world 💛
Excellent product
Excellent product, fast delivery, well packaged. Ebony, the guinea pig loves her new purple bottle holder. Thank you
30 juin 2025
Réponse de Buttercup Pet Products
Jakki this is gorgeous, thank you! So glad Ebony’s loving her new purple setup – sounds like she’s got great taste. Big thanks for the kind words and for choosing us 💛
Buttercup pet product pet holder are a…
Buttercup pet product pet holder are a game changer. Good quality, lovely colours from a small business. Swift delivery. Every Guinea Pig needs to have at least one ❤️.
6 juin 2025
Réponse de Buttercup Pet Products
Sarah you’re an absolute gem, thank you! Love that you called them a game changer – that’s exactly what we hoped they’d be. Big hugs to your piggies and massive thanks for supporting our little biz 💛
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