A NIGHTMARE OF A SITE!! They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for... Voir plus
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Lisez les avis des autres
Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
L'entreprise a répondu
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Voir plus
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I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Royaume-Uni
- buzzbingo.com
4,0
Bien
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely astounding service
Absolutely astounding service, the bingo and slots are great fun and relaxing, the drinks are reasonably priced, the seats are even comfy, this is hands down the best bingo place iv been to, so congrats to you all and the staff
3 avril 2026
Réponse de Buzz Bingo
Hi George,
Thank you so much for your amazing feedback! We’re absolutely delighted to hear how much you’re enjoying the bingo and slots in our Leicester club, and that you find the whole experience fun and relaxing.
It’s great to know the drinks, comfortable seating, and overall atmosphere all added to your visit—and your kind words about our team really mean a lot to us.
We truly appreciate your support and are thrilled to be your favourite bingo venue. We can’t wait to welcome you back again soon!
Kind Regards,
Tia
Customer Reviews Team
I paid £40 tonight missed a few games…
I paid £40 tonight missed a few games due to all boards being dead despite not many in club.
I was split up from my friends and made to sit in wizard area.....I had no seat for 15 minutes while guy went looking but a couple got me one by time he came back empty handed 15 mins later.
I had manual books I missed too stood there ......the guy promised to get me a tablet so I could sit with my group again. Never saw him again.
During interval I went for tablet .....I was spoken down to infront of the customers stood there when I asked if one had a battery .... he said " I sat u
You in the wizard area you don't need one!!!!!
I took one and went back to my friends .... I haven't been in ages as I started going bingo 3000 after this experience I remember why . Money wasted and im extremely upset.
3 avril 2026
Avis spontané
Réponse de Buzz Bingo
Hi Julie,
Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced during your visit to Buzz Bingo Blackburn.
It’s disappointing to learn that your evening was disrupted by seating problems. We strive to provide a welcoming and enjoyable environment for all our guests, and it seems we fell short during your visit. Your feedback is invaluable, and I assure you that we will address these concerns with our team to prevent similar situations in the future.
I understand how important it is to enjoy your time with friends, and I apologise for the inconvenience caused by being separated from your group.
Thank you again for bringing these matters to our attention.
We hope to have the opportunity to welcome you back and provide a much-improved experience.
Kind regards,
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi Jane,
Thank you for your great feedback! We’re so pleased to hear you’re enjoying the bingo and that you’re happy with our quick withdrawal process.
Providing a fun experience alongside fast and reliable service is really important to us, so it’s fantastic to know we’re hitting the mark.
We appreciate your support and hope to see you playing again soon!
Kind Regards,
Tia
Customer Reviews Team
Brilliant bingo slots the best…
Brilliant bingo slots the best hopefully get lucky 🍀 soon but overall great easy to use great all round
2 avril 2026
Réponse de Buzz Bingo
Hi Chelsi,
Thank you for the fantastic review! We’re so glad to hear you’re enjoying our bingo and slots, and that you find everything easy to use—that’s exactly what we aim for.
Fingers crossed your luck is just around the corner! We really appreciate your support and are thrilled you’re having a great all-round experience.
We look forward to seeing you back again soon!
Kind Regards,
Tia
Customer Reviews Team
Staff members are friendly, helpful and appreciative
Online and at Torquay bingo hall. Experience I’ve had is great - staff all seemed to be welcoming and friendly. Bingo hall had a good atmosphere and chat room staff engaged well.
3 avril 2026
Réponse de Buzz Bingo
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear that you’ve had such a great experience both online and at our Torquay bingo hall.
It’s wonderful to know that our team made you feel welcome and that you enjoyed the friendly atmosphere. We’re especially pleased that our chat room staff helped create an engaging and enjoyable environment—this is exactly what we aim for.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you again soon!
Kind Regards,
Tia
Customer Reviews Team
If you have connection issues during…
If you have connection issues during most of the big live or nationwide games, why not invest in making this issue go away? So many people upset that they couldn't see their games play out and have their numbers called. It does take some of the joy of "Playing" live bingo. I haven't played since the third time I experienced your Technical difficulties. We just have to take your word that our games were playing in the background. No refunds, no apologies in my inbox no nothing... Moving on to tombola bingo after years of being a loyal player. Judging by the recent reviews about bad connections and technical difficultues. This is not an isolated incident and seems to occur often.
1 avril 2026
Avis spontané
Réponse de Buzz Bingo
Hi Roy,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Reasonable fair and great fun
22 mars 2026
Réponse de Buzz Bingo
Hi Jenna,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I play online and find it’s the same…
I play online and find it’s the same names that win multiple times. Gets a bit boring after a while. But you can’t win them all
lol don’t win any.
29 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Zoey,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially looe as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
The staff and the other players and how…
The staff and the other players and how they make u feel so welcome
24 mars 2026
Réponse de Buzz Bingo
Hi Michelle,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Staff are very helpful,I have witnessed…
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the customers, serving drinks and being pleasent and chatty.
24 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Shirley,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Castleford . I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
It's great site,love it
19 mars 2026
Réponse de Buzz Bingo
Hi there Carol,
Thank you so much for your kind words!
We’re really glad to hear that you love the site and are having a great experience.
Your support means a lot to us, and we’re always working to make things even better. If you ever have any suggestions or feedback, we’d love to hear it!
Kind Regards,
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi there,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Great to play bingo or Casino games
Great to play bingo or Casino games, love the Buzz! 👌🏼
17 décembre 2025
Réponse de Buzz Bingo
Hi Leslie,
Thank you for your great feedback! We’re so pleased to hear that you’re enjoying both the bingo and casino games—and that you’re loving the Buzz!
It’s fantastic to know you’re having a fun and exciting experience with us. We look forward to seeing you again soon for even more great times!
Kind Regards,
Tia
Customer Reviews Team
Re (Linda) Buzz Bingo Northampton
Re: Buzz Bingo Bingo Club Northampton Big Surprize! A Lovely Lady called Linda :) Thank You Linda! :) Thanks to You being so warm, friendly and welcoming I joined Buzz Bingo, and have enjoyed many many relaxing, and enjoyable fun moments! That is why I would totally Recommend Buzz Bingo and give them 5 Stars! Thanks again Linda :) and see You again soon :) John
25 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi John,
Thank you so much for your wonderful review regarding our Northampton club! We’re absolutely thrilled to hear about your experience and that Linda made such a positive impression. We’ll be sure to pass along your kind words to her—it will mean a lot!
It’s fantastic to know that her warm and welcoming approach helped you feel at home and that you’ve been enjoying so many relaxing and fun moments with us. Creating that kind of experience is exactly what we aim for.
We really appreciate your recommendation and 5-star rating—it means the world to us. We look forward to welcoming you back again soon for many more great times!
Kind Regards,
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi there Marion,
Thank you so much for your kind words!
We’re delighted to hear that you found our team friendly and helpful in our Aberdeen club.
Providing reliable and welcoming service is something we truly strive for, so it means a lot to know we’re meeting your expectations.
We look forward to continuing to support you whenever you need us!
Kind Regards,
Tia
Customer Reviews Team
Visited our Gloucester club yesterday…
Visited our Gloucester club yesterday evening and the prize money was good for a quiet night. It was distributed fairly and far more enjoyable. Well done and keep it up.
24 mars 2026
Avis spontané
Réponse de Buzz Bingo
Good afternoon,
Thank you for your fantastic feedback! We’re so pleased to hear you enjoyed your visit to our Gloucester club and that the prize money and distribution made for a more enjoyable evening—even on a quieter night.
It’s great to know our team is delivering a fair and fun experience. We really appreciate your kind words and support, and we look forward to welcoming you back again soon.
Kind Regards,
Tia
Customer Reviews Team
I was welcomed with extreme smiles and…
I was welcomed with extreme smiles and happy staff
Great communication from all
Very good value for money the only thing I wasn't happy with was the food over cooked chips and hotdog
22 mars 2026
Réponse de Buzz Bingo
Hi there Natalie,
Thank you so much for your lovely feedback! We’re really pleased to hear you felt welcomed by our team and enjoyed the friendly atmosphere and communication—it means a lot to us. We’re also glad you found good value in your visit.
We’re sorry to hear that the food didn’t quite meet expectations, especially the chips and hot dog. That’s not the standard we aim for, and we’ll be sure to share your comments with the team to improve.
We truly appreciate your honest feedback and hope to welcome you back again soon for an even better experience!
Kind Regards,
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi there Robert,
Thank you so much for your kind words!
We’re thrilled to hear that you love our Gloucester Buzz Bingo club and are having fun.
Your feedback really means a lot to us, and we hope we can keep bringing you great experiences.
Kind Regards,
Tia
Customer Reviews Team
Went last night 20th March for the…
Went last night 20th March for the first time, the staff were the most miserable unhelpful staff I've ever known at bingo! Will be in no hurry to return
20 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Claire,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your first visit on 20th March to our Southampton club didn’t meet expectations. This is certainly not the experience we want any of our customers to have.
We take your comments very seriously, as friendly and helpful service should be at the heart of every visit. Your feedback will be passed over internally so we can look into making any improvements to our service that we are able to.
We’d genuinely appreciate the opportunity to put things right and provide you with a much more enjoyable experience in the future.
Should there be any further detail you wish to share please feel free to reach out via the 'Contact Us' page on our website.
Thank you again for bringing this to our attention.
Kind Regards,
Tia
Customer Reviews Team
Staff are welcoming
Staff are welcoming. Staff knows each persons name. Staff can be helpful.
19 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Donna,
Thank you for your kind feedback regarding our Enfield club!
We're so pleased to hear that you feel welcomed by our team and that they take the time to get to know customers personally — it really means a lot to us.
It's great to know you’ve found the staff helpful as well. We truly appreciate your support and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
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