A NIGHTMARE OF A SITE!! They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for... Voir plus
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Lisez les avis des autres
Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
L'entreprise a répondu
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Voir plus
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I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Royaume-Uni
- buzzbingo.com
4,0
Bien
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's amazing there's always someone…
It's amazing there's always someone from the team to help and are friendly x
13 mars 2026
Réponse de Buzz Bingo
Hi Angela,
Thank you so much for your lovely feedback!
We're delighted to hear that you find our team friendly and always available to help. Providing a welcoming and supportive experience is really important to us, so it’s great to know that’s coming across.
We truly appreciate your kind words and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
Me and my husband came not knowing what…
Me and my husband came not knowing what to expect the staff were very helpful showed us how to play, there was an offer on and if you had 2 goes you got food half price so we did. Enjoyed it didn’t win anything though x
29 janvier 2026
Réponse de Buzz Bingo
Hi Jenny,
Thank you for sharing your experience!
We're so glad to hear that you and your husband had a great visit and that our team made you feel welcome by showing you how everything works. It’s lovely that you were able to take advantage of one of our offers too!
Even though you didn’t win this time, we’re really pleased you still enjoyed yourselves — that’s what it’s all about.
We hope to see you both again soon for another visit, and fingers crossed for a win next time!
Kind Regards,
Tia
Customer Reviews Team
Poor customer service in food area at bingo hall
I Enjoy the bingo hall and staff in bar.
The staff who serve food are awful. Clearly need customer service training. They know when the interval is due but don’t put chips on to cook until there is a massive queue of people. Choices are very limited considering how much some options cost.
18 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Elizabeth,
Thank you for your feedback. We're really pleased to hear that you enjoy the bingo hall and find our bar staff to be welcoming at our Cricklewood club.
We’re sorry to learn that your experience with the food service has not met expectations. This is certainly not the level of service we aim to provide.
Your comments about delays during busy intervals and the limited menu choice have been noted, and we understand how frustrating that must be. We will share this with the relevant team so we can look into making any improvements we can, including the range of options available.
We appreciate you taking the time to highlight this, as it helps us improve. We hope to provide you with a much better experience on your next visit.
Kind Regards,
Tia
Customer Reviews Team
Buzz Bingo Metrocentre
Always attend the branch at the metrocentre and the staff are brilliant can’t fault anything wrong with them if there’s something wrong then they are straight on it
19 mars 2026
Réponse de Buzz Bingo
Hi there Mark,
Thank you so much for your kind words!
We're delighted to hear that you consistently have such a positive experience at our Metrocentre branch. Our team takes great pride in providing prompt and helpful service, so it’s wonderful to know their efforts are making a difference.
We truly appreciate your support and look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
Main event Bingo is played to quickly…
Main event Bingo is played to quickly so that they can cram in coin games at the interval ,which is to long
21 février 2026
Avis spontané
Réponse de Buzz Bingo
Hi there,
Thank you for taking the time to provide us with your feedback following your time in our Falkirk club.
We’re sorry to hear that the speed of the calling affected your experience. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.
We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.
Kind Regards,
Tia
Customer Reviews Team
Staff are rude
17 mars 2026
Réponse de Buzz Bingo
Hi there Anie,
Thank you for taking the time to leave us a review.
Providing a friendly and welcoming environment is very important to us, so it’s disappointing to learn that you felt our staff were rude. This is not the level of service we aim to deliver.
We would really appreciate the opportunity to look into this further. If you’re able to share more details about your visit please reach out via the Contact Us page on our website.
Thank you for bringing this to our attention—we hope to have the chance to give you a much better experience in the future.
Kind Regards,
Tia
Customer Reviews Team
Fairly recent to Buzz Bingo
Fairly recent to Buzz Bingo but so far very happy with it. They have lots of offers and giveaways on a regular basis which makes it affordable for someone like me who is on a fixed income to have a night out. I'm going to my first party night with an ABBA tribute act on Friday so looking forward to that as have been told by others what a great night it will be and bingo included all for £10. I live on my own so it's nice to have a night out and a chat with other players.
Also would like to mention all the staff who are very friendly and helpful.
17 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Sue,
Thank you so much for your lovely review regarding our Leeds club.
We’re delighted to hear that you’ve been enjoying your time with us and taking advantage of our offers and giveaways—it’s great to know they’re helping make your visits both fun and affordable. It’s especially wonderful to hear that your visits are giving you the chance to get out, meet others, and enjoy a social night—that’s exactly what we aim to create.
We’re also really pleased to hear your kind words about our team. Our staff work hard to create a friendly and welcoming environment, so your feedback means a lot and will be shared with them.
Thanks again for your support, and we look forward to seeing you again soon for many more great nights out!
Kind Regards,
Tia
Customer Reviews Team
The workers in buzz bingo possilpark…
The workers in buzz bingo possilpark are the absolute best so very welcoming helpful and cheerful the atmosphere is absolutely amazing
3 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Andrina,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that our team at Buzz Bingo Possilpark has made such a positive impression — being welcoming, helpful, and cheerful is exactly what we aim for. It’s fantastic to know that the atmosphere added to your enjoyment as well.
Your kind words will be shared with the team, and we can’t wait to welcome you back for more great experiences!
Kind Regards,
Tia
Customer Reviews Team
Myself and my wife look forward to a…
Myself and my wife look forward to a Saturday night at the bingo it gives us a good evening out and a buzz when we win
14 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Carol,
Thank you for your lovely feedback regarding our Irvine club.
We’re so pleased to hear that you and your wife enjoy your Saturday nights with us — it’s great to know it’s something you both look forward to. There’s nothing better than a good evening out and that extra buzz when you win!
We really appreciate you sharing this and look forward to welcoming you both again soon for many more enjoyable nights.
Kind Regards,
Tia
Customer Reviews Team
The staff always make you feel very…
The staff always make you feel very welcome
9 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Jennifer,
Thank you for your kind words regarding our Falkirk club.
We’re so pleased to hear that our team always makes you feel welcome — creating a friendly and inviting atmosphere is very important to us.
We really appreciate you taking the time to share your feedback and look forward to welcoming you again soon!
Kind Regards,
Tia
Customer Reviews Team
Staff are very professional.
Staff are pleasant, friendly and act professionally. They are very helpful especially towards older and fairly new members and nothing seems too much trouble for them. They have been patient with me when I have needed their instructions.
17 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Sandra,
Thank you so much for your kind and thoughtful feedback regarding our Middlesbrough club.
We’re delighted to hear that our team has made such a positive impression — being friendly, professional, and supportive is exactly what we strive for. It’s especially lovely to know that you’ve felt well supported and that the team has been patient and helpful when you’ve needed guidance.
Your comments mean a great deal to us, and we’ll be sure to share them with the team.
Thank you again for taking the time to let us know, and we look forward to welcoming you back again soon!
Kind Regards,
Tia
Customer Reviews Team
The person who was calling the numbers…
The person who was calling the numbers was in a rush people who was playing on paper was struggling to keep up and 1 lost a claim through it. People shouted for him to slow down which he did but then got faster again. I was glad I was on a board
13 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Pauline,
Thank you for taking the time to provide us with your feedback following your time in our Barnsley club.
We’re sorry to hear that the speed of the calling affected your experience, particularly for those playing on paper. We understand how important it is for everyone to be able to follow comfortably, and our callers do follow standardised timing as outlined by the Gambling Commission.
We appreciate you taking the time to let us know, and we hope your next visit will be a more enjoyable and relaxed experience for everyone.
Kind Regards,
Tia
Customer Reviews Team
Too much online
All offers tend to be linked to online playI prefer to play in the bingo hall.Also I am disappointed with the lack of money off vouchers The games are good and food is nice
17 février 2026
Avis spontané
Réponse de Buzz Bingo
Hi there,
Thank you for taking the time to share your feedback with us regarding our Derby club.
We understand your preference for playing in the bingo hall and appreciate your comments regarding our current offers. While many promotions are linked to online play, we recognise that this may not suit everyone, and your feedback about this has been noted and will be shared with the relevant team.
We’re really pleased to hear that you enjoy the games and find the food nice — that’s great to know!
Thank you again for your honest feedback, and we hope to continue welcoming you for many enjoyable visits in the future.
Kind Regards,
Tia
Customer Reviews Team
Dont talk so loud in outer lounge
I know you can talk in outer lounge but why so loud if you want to chat go to the pub
Staff need to ask people to be a bit quieter
12 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Debbie,
Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.
We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.
Your feedback will be passed over for us to make any changes we can to improve our services.
We hope to welcome you back again soon for a more comfortable experience.
Kind Regards,
Tia
Customer Reviews Team
Great night out and fun
17 mars 2026
Réponse de Buzz Bingo
Hi there,
Thank you for your lovely feedback!
We’re so glad to hear you had a great night out and enjoyed yourself in our Middlesbrough club— creating a fun and memorable experience is exactly what we aim for.
We really appreciate you taking the time to share this and hope to welcome you back again soon for another great night!
Kind Regards,
Tia
Customer Reviews Team
Excellent service received as usual
Excellent service received as usual. Excellent prices and nice friendly staff and management
16 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi Mark,
Thank you for your support and for taking the time to share your feedback!
We’re delighted to hear that you consistently receive excellent service in our Coventry club and that our prices and team make a positive impression.
Providing great value alongside friendly, welcoming service is exactly what we aim for, so it’s wonderful to know we’re hitting the mark.
We truly appreciate your kind words and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
Always made to feel welcome by staff on…
Always made to feel welcome by staff on the door it's no trouble for any member of staff when anyone needs asst with anything last few weeks I've been on crutches and Josie with long hair has been a diamond please pass on my thanks.
15 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Kevin,
Thank you so much for your kind words! We're delighted to hear that you always feel welcome when visiting us — our team takes great pride in creating a friendly and supportive environment for everyone.
We’ll be sure to pass along your thanks to Josephine — she’ll be thrilled to know she made such a positive difference.
We truly appreciate you taking the time to share this feedback, and we look forward to welcoming you again soon.
Kind Regards,
Tia
Customer Reviews Team
No they are robbing bustard please…
No they are robbing bustard please please don't visit that site getting reported PAGCOR's
15 mars 2026
Avis spontané
Réponse de Buzz Bingo
Hi there Luke,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
False Allegation and Poorly Managed Venue
This venue, currently operating as Buzz Bingo, has previously traded under the names Beacon Bingo and Merkur. Despite the change in branding over the years, The same management culture has remained in place. My experience at this club raises serious concerns regarding the conduct, professionalism, and decision making practices of the management team.
I was accused by the general manager of engaging in racist behaviour and was subsequently banned from the premises. This is an extremely serious allegation. However, at no point was I provided with any evidence to support this claim, nor was I informed of any formal investigation being undertaken prior to the decision to exclude me from the club. The accusation appears to have been based solely on hearsay or unverified reports rather than any substantiated facts.
Given the seriousness of such an allegation, it would be reasonable to expect that any responsible management would conduct a proper and impartial investigation before taking such drastic action. No such process was communicated to me, and I was not given a fair or reasonable opportunity to respond to the allegation before the ban was imposed. In my view, this raises significant questions about the fairness, transparency, and professionalism of the management practices at this venue.
False or unsubstantiated accusations of racism are not trivial matters. They have the potential to cause reputational damage and significant personal distress. For such allegations to be made and acted upon without clear evidence or due process demonstrates, at best, a lack of appropriate managerial judgement and, at worst, a disregard for basic standards of fairness.
Separate from this issue, the overall condition and operation of the venue itself appears to have deteriorated considerably. The premises present as tired, poorly maintained, and generally run down. It gives the clear impression of a business that has not invested adequately in its upkeep or customer environment for some time.
The standard of food offered at the venue was also noticeably below what most patrons would reasonably expect from a leisure establishment of this nature. In addition, several members of staff appeared disengaged, unhelpful, and at times discourteous in their interactions with customers. Customer service standards overall seemed low, with little evidence of proactive or professional management oversight.
Taken together, these issues suggest a venue that is poorly managed and struggling to maintain even basic service and hospitality standards. My experience with the management, particularly in relation to the extremely serious allegation made against me without supporting evidence or a transparent process, was deeply concerning and highly disappointing.
Until such time as management practices, staff conduct, and general operational standards improve significantly, I would caution prospective visitors to consider carefully whether this is an establishment they wish to patronise. Based on my experience, the conduct of management and the overall environment of the club fell well below what any customer should reasonably expect.
15 mars 2025
Avis spontané
Réponse de Buzz Bingo
Hi there,
I hope you’re well.
I am sorry to hear your experience with us has fallen short of your expectations. Unfortunately I am unable to provide any specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look into this.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Customer support is great easy and fast…
Customer support is great easy and fast withdrawals games variety the best
13 mars 2026
Réponse de Buzz Bingo
Hi Cameron,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Olivia
Customer Reviews Team
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