Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Voir plus
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Voir plus
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dog & Cat Lifestyle Online Premium Shop
Coordonnées de contact
60 Suttons Business Park, RG6 1AZ, Reading, Royaume-Uni
- Info@bymit.co.uk
- bymit.co.uk
4,1
Bien
268 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Items were as described
Items were as described. Delivery prompt. Packed very well. Cats playing with them nicely.
8 juin 2026
Efficient ordering process
Efficient ordering process, quick delivery, well packaged. Happy cat!
3 juin 2026
Terra Felis cat food
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to time, especially for good repeat customers.
28 avril 2026
Great Service
1 mai 2026
Questionable experience
Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time frame of shipping service are around 2- 3 working days however it does not include the warehouse preparation which usually takes 1- 2 working days." Thank you for making it clear right from the start.
Also, in the same email: "Just let you know your order has been dispatched yesterday", and in an email 7 minutes lates: "Unfortunately, one of the following item is damaged and we are no longer able to dispatch it for you." So you certainly did dispatch it yesterday. well done!
24 avril 2026
Avis spontané
We were short shipped which I have…
We were short shipped which I have emailed about yesterday but no reply yet
7 avril 2026
I love the products we get from here…
I love the products we get from here and my cat couldn't agree more. Always high quality and very engaging
4 mars 2026
1★ – Extremely poor service
1★ – Extremely poor service.
I ordered food for my sick dog and chose this company because I expected fast delivery. Instead, the order was constantly delayed. Every time I contacted them I received a different explanation and empty promises that it would be shipped “tomorrow”.
Days passed and nothing was sent. This is completely unacceptable, especially when the order is for a sick animal that depends on this food.
Very unprofessional company, terrible communication and zero reliability. In the end I had to cancel the order and request a refund after wasting my time waiting.
Avoid this company if you expect honesty and basic customer service.
3 mars 2026
Réponse de BYMiT
Hi Rafal,
We are very sorry to hear such feedback.
According to our policy, any standard delivery order shall be expected to receive within 3 - 5 working days if the order is placed before 12pm on the day.
As your order were placed on Friday early morning with standard delivery, the team did ship out the order within 48h and you received the parcel on Wednesday, therefore we believe our staff had tried the best to assist your order in all.
If you'd like to receive it with very fast delivery, please kindly order with Next Working Day Service so we could prioritise to process your order.
We appreciate your review and thanks for your shopping with us.
Best Regards
Team BYMiT
Good product and prompt service
3 mars 2026
Delivery issue resolved
Customer service team worked to ensure that a replacement item was sent out upon an initial delivery error from their service provider. Looking forward to receiving their litter product as it’s the best for the Litter robot!
3 mars 2026
I come here to get premium brands…
I come here to get premium brands that’s not found on the big stores, such as Ziwi, had shipping from DPD which have been good.
15 décembre 2025
Avis spontané
Probiotic excellent!
What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!
3 février 2026
Bought a dog bowl set that was not fit…
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.
Misleading practices for a so-called “premium” retailer. Buyer beware.
29 janvier 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.