Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Voir plus
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Voir plus
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dog & Cat Lifestyle Online Premium Shop
Coordonnées de contact
60 Suttons Business Park, RG6 1AZ, Reading, Royaume-Uni
- Info@bymit.co.uk
- bymit.co.uk
4,1
Bien
268 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de BYMiT
Dear Joanna,
We are sorry to hear the feedback.
Please note the office as well as warehouse was shuttled during the Christmas holiday.
According to the records, your order was placed on 24th December, and the warehouse returned to work on Monday 29th December. Please be aware our team member are working diligently to address all requests &holiday orders as swiftly as we can.
Your order was dispatched on 30th December with standard delivery service and delivered on 2nd January 2026 as 1st January is New Year holiday. We couldn’t see any delay upon your order in this case.
Thanks for your shopping with us and we hope above info is clarified.
Best Regards
BYMiT Premium Pet
Wonderful pet products I’ve seen
Wonderful pet products I’ve seen, they have very premium pet supplies selection online and my parcel was speedy delivery to arrive. Highly recommended
27 décembre 2025
Avis spontané
I did not receive the order I placed on…
I did not receive the order I placed on Monday, check where it is.
I will never buy from you again, from me zero star
7 janvier 2026
Réponse de BYMiT
Dear Mariana,
Thanks for your feedback and we are sorry to hear this.
According to the records we’ve just checked, the order was placed after 12pm on Monday 5th January with standard shipping service option, and our team shipped on 10am 7th January, you shall have received the tracking reference as the same time.
Also the tracking indicates the order had been delivered on 11:39am 10th January.
As you aware, it’s under holiday season still and the shipping frame could be slightly delayed due to a high volume of parcels on the road, however please know that we are working diligently to address all requests as swiftly as we can. and we believed your order was fulfilled within the standard order shipping frame and we regret to hear such feedback.
Thanks for your shopping with us.
Best Regards
Team BYMiT
Really good selection of cat food
Really good selection of cat food. The only things that let this company down are the high postage charges unless you spend quite a lot of money and I find the dispatch times really slow. It takes about a week to get my order which isn't ideal, other pet food companies manage this a lot better.
28 novembre 2025
Avis spontané
Perfect harness, but a confusing free gift
I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.
I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again
31 décembre 2025
Avis spontané
Réponse de BYMiT
Hi Natalie,
Thanks for your feedback and we are sorry the warehouse team sent the wrong pet type gift.
Please kindly report to our customer service so we could address this problem for you.
Thanks for your shopping with us and look forward to hearing from you.
Best Regards
BYMiT Premium Pet
Difficult to hide the product in food so have to put a smaller amount in to entice the cat to eat!
Punctual delivery!
4 décembre 2025
I second the latest 1 star review
I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.
25 novembre 2025
Avis spontané
A warning not to use this company
A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.
14 octobre 2025
Avis spontané
Réponse de BYMiT
Dear Katy,
Thanks for your review and we are sorry to hear this unhappy experience.
According to the records, our staff immediately responded to you on 26th August that your order contained a sale item which would not be able to return per your return policy, https://bymit.co.uk/policies/refund-policy
The note of non returnable policy for sale items are also marked at check out page.
furthermore, we notified multiple times with return instruction clearly by email on 1st & 8th September to explain the return policy.
In this case we confirmed your another item had been returned and refunded straight away and we would like to thank you for your purchase with us anyway.
We hope above information is clarified and we do apologise for this inconvenience.
Best Regards
BYMiT Premium Pet
Great experience
BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.
1 octobre 2025
The quality of the products I ordered…
The quality of the products I ordered is brilliant. I’d definitely recommend this seller.
6 octobre 2025
Great customer service
Customer service is great and competitive pricing makes me shop here every time.
3 septembre 2025
BYMiT always fulfils my orders quickly
BYMiT always fulfils my orders quickly, and I'm very pleased that they carry the brand of litter I (and my cat) prefer.
4 septembre 2025
fast delivery and great products
3 septembre 2025
Excellent product and service.
2 septembre 2025
Shipped quickly
1 septembre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.