Cadent Avis 

After discovering a leak and reporting it all engineers arrived very quickly and secured the leak. They were all pleasant and very helpful and made us feel at ease with how worried we were.

We had to call cadent for emergency call out, as out cooker wasn’t reinstalled properly, gas had been leaking all day, I don’t notice until my daughter got home and smelt it.
They were out in 55mins, the male on the phone told me how to turn the gas off.
The male (Tej) that showed up was brilliant! Friendly, empathetic and genuine guy. He tried everything to sort my cooker out to. And left us an electric hob to cook with.

Very helpful on the phone and they came out quickly. Gas engineer was very polite and sorted out the problem quickly for us. Overall excellent service

I was very impressed with how quickly the team arrived. All were very polite, personable, and professional. They also introduced themselves.
They kept me informed with the process. I cannot fault the service, which must have only taken 20 minutes to resolve.
I was very impressed!!😃

The response to the request for help was quick, no waiting for hours. The workman was polite and efficient explaining what he was doing. He also checked other areas of the gas system for safety. He spotted something that will need attention in the future, telling me that Cadent would be in touch in the near future to make an appointment to rectify the situation.

I called to report a possible gas leak around 0730, by 0830 the engineer arrived. Explained everything, thoroughly checked whole area. Found the leak, inside manhole. Fixed the leak very quickly, but he was not happy with just fixing it. He called for assistance and an hour later another engineer came and completely remade the pipe work in the manhole. Perfect service throughout, thank you.

Great service came way faster than the time given. Sorted it out. Team was polite and respectful.

staff were well mannered did a good job and left the site clean and tidy

A Cadent engineer visited my mother in laws bungalow to install a cooker isolation switch.
A very professional experience, the gentleman went above and beyond to get the job done, he is an asset to your company, thank you Nick Daley, much appreciated.

None stop roadworks with no one working.
No wonder the UK economy failing when nothing can move.

5 stars service from very reliable company.
I asked Cadent about upgrade of gas supply to higher capacity. Communication was good. It was easy to reach their customer support. Some things you can easily do online. When it comes to actual work - the schedule was agreed month in advance. Then everything went strictly according to the schedule.
Work included - digging trench about 20 m long, new pipe, new meter box and reinstating pavement blocks and concrete on the pavement.
Majority of the work was paid by Cadent as free will.
Cadent's engineer Tom called few days in advance. He was always helpful. All questions answered.
Big thank you to Tom and his team.
I wish other companies are on the same high level.

Their assessment guy was out in under 40 minutes he worked out the leak being from somewhere unusual. Because it was unusual he checked next door neighbours one of whom has a similar leak. The fixing team were out fast. They dealt with aging infrastructure quickly and efficiently and were friendly and polite.

you give a time when roadworks will finish then because your worker are so useless and slow your just add time what to what ever hold ups you want.i though seven trent were bad but beat then hands down by a mile.

These closed the North Pole Road ( W10 ) days ago, but NOT even a single worker is there. It's bad joke!

Very quick response time. A friendly & efficient service. I'm an elderly lady & Dan was very good at explaining what the issue was & how they were going to fix it in easy to understand language. He even cleared & tidied up after the job was complete! Couldn't have been more helpful.

Terrible company.

**EDIT: From their canned response they're not even reading reviews as I state in this I have ALREADY logged a complaint and they called me back today and were rude, incompetent and clearly hadn't read my complaint prior to calling... Utterly useless**

They came around advising they need to do some things for a new build development, I'd get an appointment through as someone would need to access my gas meter (the new development is several streets away). He said I'd get an appointment, I explained that was great for me as I work from home and everything I do is covered by DPA so I'd need to book half a day off. A few weeks later, still no appointment but 2 guys show up demanding access. I explained the previous conversation and asked if I could have an appointment to book the time off. One responded "well what do you want us to do?!?!" I explained again, stated I know they have a job to do, all I need is for them to work with me and give a morning or afternoon they're coming so I can book it off. One turned to the other and said "well what are we supposed to do???" The other shrugged and they started walking off. I called after them and reiterated about the appointment and I got ignored. The next day some came again, I explained all of the above and he asked if they could come in under 48 hours. I asked him how many work places does he know that allow leave to be booked in under 48 hours time... Explained my workplace is more lenient allowing 1 weeks notice but most places require 1 month. After a bit of back and forth and me basically stating "look, I'm trying to work with you here. I just need YOU to work with me, but at no point are you!" He finally gave me an appointment in exactly a week so I arranged it with work. The next day, someone comes AGAIN. Explained all of the above, the guy was, well... Yes... At this point I finally decided to just make a complaint as it was beyond a joke. Today, the day after I made the complaint stating all of this and that I just need them to actually work with me and stick to the agreed appointment for the following Monday, they called stating it was about my complaint. The woman basically demanded access tomorrow. I reiterated everything that was in my email (the above) she demanded the next day again. I stated she clearly had not read my email as I had explained they had agreed Monday with me and started to reiterate again all of the above. She hung up on me. From start to finish it's been shocking and I've had to stay late at work every single day so far since they've been here due to their escapades and having to deal with them. I have no idea if they're even going to come on the agreed Monday appointment, if I've wasted the time off, etc. It wouldn't even be as bad if they respected people's property, they don't. I could go on... In short, nothing short of a head ache and I'm disabled, luckily I'm not vulnerable and do not have mental health concerns as they would definitely exasperate mental health concerns/cause issues for people who are vulnerable and disabled!

They damaged the Internet cable and does not care even to say a sorry. They said we going gas pipes not internet. Always excuses. Rubbish company even not accepting responsibility. Let see what else the gonna be able to destroy.

Shaun Smith called today from Cadent gas, he was sealing in a gap in a new gas pipe that had been missed. Shaun was so lovely,polite and very professional. Can't fault Cadent gas whatsoever.

Prompt response to issues