Cadent Avis 

Just had engineer brian around to fix a leak on the meter ,all done within an hour, really pleased how quickly the response was thanks cadent

What an amazing service. John arrived at my property within an hour of British Gas reporting the small leak. He came in, checked everything and said he could fix the issue, within 15 minutes he had solved the problem, checked everything again and made sure there were no leaks. Back to cooking my Friday night tea safely! Such a helpful chap, huge thanks to John who went above and beyond for me tonight!

Cadent replaced the gas pipes in my area and had to dig up all the middle of my blocked paved driveway. Unfortunately they could not get my bricks back in so they decided to cut them to make them fit, which is out of order, it cost me a lot of money to have my drive block paved. If they had taken a couple of extra rows up the bricks should have fitted back in. Some bricks were a total different colour, the gaps between the bricks were huge. When I complained to the guy doing it he said he’d done the best he could but he was not a block paver. Cadent also put the new pipework through my front door frame which again I complained and they rectified it and put it through the brickwork but left the hole on my doorframe. I complained officially to Cadent who told me to get 3 quotes for my drive, I did this and they ranged from £1400.00 to £1800.00 just for the middle of my drive to be rectified. Cadent refused this, offered me £300 as a goodwill gesture for my drive and £140 for the doorframe. I refused so they upped the goodwill gesture for the drive to £500, again I refused. They then sent a deadlock letter so I had to contact the Ombudsman. After their investigation they could not understand why Cadent had asked me to gain the quotes and that I should not expect to have my whole drive redone and that the £500 was reasonable. I disputed this as the quotes were for the middle of my drive, not the whole of it and I sent them pictures of my sunken drive. They have come back again with the £500 is reasonable and I have 2 weeks to accept this and this is now final. I am at my wits end, I cannot afford to get my drive rectified and I don’t know what to do!! I thought the Ombudsman would see what a mess Cadent have made of my drive but nobody can give a flying fig but then they don’t have to live with it. Shocking company, so disappointed!!
UPDATE - I think Cadent’s reply is automated as I sent them an email and never heard anything back, waste of my time and energy, they don’t want to help anybody, just wish they take ownership for their shoddy work and rectify it!!

Carbon monoxide alarm and boiler was beeping non stop for about 10-15 minutes, reported it to cadnet an engineer attended the property didn't know anything about the boiler he had to Google the boiler make as he said it wasn't possible for the boiler to beep.! Basically calling me a liar, After confirming it with Google search that infected the boiler does beep when there is a possible gas leak or a emergency situation with it he then said oh just leave it and call out ur local supplier to service it, didn't even turn the gas back on to confirm it had a leak or where the leak was or properly made it safe, just off he went and vanished in to the night, service provided was absolutely shocking.cowboys.

We have lived in our house 30 years and recently spent £10,000 having it rendered. Last Friday we returned home from a hospital and there was a crack along the wall where they had been digging. We reported this and it has been denied that they did it. I had told them several times to be careful of the rendering as it had cost us a lot of money and was assured that they would. They have denied that it was them although one of them had a smirk which proved guilt. They are blaming it on the heat and said we should get in Touch with our insurance company. It has been hot for weeks and it only occurred when they were digging right by it. They are lying and very devious. Beware when they cone to you watch with hawk eyes. They are a lying company with lying staff. Everywhere they have been is messy the pavement etc look a disgrace.

The gentleman who came to my house when my carbon monoxide alarm was ringing was very helpful and understanding, and cheerful despite it being close to midnight! The person I spoke to on the phone was also understanding when I didn't have much knowledge around what he was asking me. Thanks!

relacement of steel gas mains with plastic in Elmstead, Essex,, lack of updates & information from cadent during the process but the team from sCape doing the work were most helpful and considerate including working well past nine o,clock in the evening to get us reconnected,, thanks to Joe, Sam, Jack, Nick and their team,,

Cadent sorted out my new meter and gas supply,they were polite,efficient and helpful.They seemed to enjoy their job.
Thankyou

Cadence doing pipe replacements in my street regularly block the road leave diggers parked dangerously.Have no consideration for residents who some are elderly can’t get out of the street because they block it with their big trucks as of this week the only other access out of the street has been closed because of a large water leak leaving us trapped in no bin collections . And if there was an emergency situation no emergency services would be able to attend. I appreciate you have a job to do but the inconsiderate attitude of your staff is unacceptable.

Cadent gas have fitted a gas pipe to my house exposed and in a position that has previous been hit by a car. When I have rang to complain I had no response. When I rang again they claimed that I had spoken to a member of their staff which I had not, and said they they would exculate it to a manager who will contact me. This has not happened.
Cadent Gas have left me scared for my safety in my home and this is, I believe, negligence on their part.
They have acted without proper thought and planning and ignored my calls.
I shall be seeking advice to take this further to ensure my house is made safe again.

Many thanks to Craig - Nottingham Cadent. I reported emergency gas leak (meter location) in my house today just after 7:30am. He was working on the problem by 8am, he was very polite, clearly explained the technical issues, conducted all the necessary safety tests and promptly diagnosed problems. He then rectified leak sites, completing repair by replacing faulty meter, the main source of gas leak. He completed the job most competently and efficiently within an hour or so. Very pleased, can't praise his professionalism enough. Alex from Nottingham.

Extremely disappointed. No updates on ongoing gas issue. Useless customer service teams that refuse to update also. Left without gas with no notification and no indication when will come back on

Not the best company when they decide to close the A13 near sadlers farm roundabout, which has caused my 35 minute journey home after work to be at least 3 hours. maybe they should think about paying the locals some form of compensation for the massive disruption to people's lives for 3 weeks

Absolutely brilliant. Came immediately and unfortunately had to cut off our gas until Octopus came but this kept us safe. But, they were fantastic, friendly, informative and just overall knew the job inside out. Our engineer was excellent.

I could smell gas so rang the emergency telephone number.
Within 30-40 minutes the engineer arrived.
Polite, informative and clean, he identified and fixed the problem within the hour.
Im very grateful and appreciate the super fast response, and of course fixing the leak.
Thank you.

Cadent moved my meter on Tuesday 21st July. This was to rectify a ‘not to regulations and potentially unsafe built over supply’. By chance on Friday 24th July, I happened to have electricians in my home. During that visit, the electrician advised us that the meter is not installed to regulations and is potentially unsafe due to a lack of earth bond.
This was reported to Cadent immediately 10am that day. The agent told me that this would be reported as urgent and I would get a call back. I didn’t so approximately 4 hours later I called again. The agent told me, “…all reported to another team, sorry we can’t do anything until they respond...”, will chase again for you. She also advised that “we do return to rectify such situations so not to worry”, though she admitted not knowing what the risk is to me and my family.

Today 28th July, one week on, I still have a “not to regulations and unsafe supply” and as it is 2 days since I made contact and no response, so I raised a complaint today.

“…It appears that you have replaced an unsafe installation with an unsafe installation and appear uninterested in this situation. It must be said, installing a meter on the wall, inside my property, with exposed pipes doesn’t feel very safe either, given it’s now vulnerable to physical knocks...”

To be fair Cadent called within a few hours of that complaint being raised. The basic message they came back with it’s not our problem and your safety is not our concern, only your gas safety. Cadent complaints stated that it is the homeowner’s responsibility to fit an earth bond; that the engineer should have left a card. I asked repeatedly how I am supposed to know and why isn’t it written in letters six foot high at every contact point, no response, just regurgitated the same lines. The surveyor who attended made no mention, the confirmation letter I received made no mention, the engineers made no mention; but its up to me to make this safe. This is also despite their built-over-team agent telling me that they do come and fit earth bonds when they are missed.

The Cadent complaints team certainly don’t care and seem totally uninterested in “my” problem. Regurgitated a script that we do the gas, and the homeowner is responsible for the rest. Oh, and if I want them to, they will investigate the circumstances, but they will remain confidential due to data protection.

They can send 7 vans (yes seven) to my property to make gas safe but not send an electrician and leave just as big a risk without informing the homeowner of the risk they are creating. How can a Company insist on making something safe and not leave it safe, it cannot be right. I am sure any judge would agree it is a reasonable assumption that the installation would not be left in an unsafe state.

I am clearly not alone, seeing the other similar review recently and I echo their sentiment - ““you do not have an earth (bonding) cable connected to your gas meter, your home's gas pipework is missing its Main Protective Bonding. This setup is considered potentially dangerous because a fault in your home's electrical system could cause the metal gas pipes to become live.” Someone tell me why they are allowed to change the meter’s position and not earth bonded it putting lives at risk?”

I was unhappy with what they did. They did it again, differently, so I was happy. Thanks for listening.

There are 4 way traffic lights on the roundabout where I live,my road is a 5th road.This morning with no warning whatsoever the entance is blocked from all directions.The only way to get in or out is to stop get out of the car and move the witches hats,obviously cars behind you who have queuing for ages go crazy,there is a serious accident here waiting to happen.

Property still left at risk of explosion 7 weeks on. After all reviews, communication, false promises the risk continues and Cadent will put a reply to contact them, but thats a normal response, but apart from apologising and promising to get sorted it continues. Last response was an external contractor will fit earth bond next week before 8am. I called to ask what day Thursday but no day confirmed or a call back to confirm day, so not holding breath as I work nights and may not be available.

Selling our house; buyer's surveyor queried safety of mains gas connection. I calledCadent for information.
1 Phone answered quickly (unusual for big companies)and registered the query.
2 They then requested pictures of our external meter.
3 Less than 4 hours from yhe call they confirmed from their database that the supply pipe was plastic and not metallic so the electrical hazard highlighted by the surveyor was incorrect and the connection wasperfectly safe.
Very professional and efficient service.