Caffè Nero Avis 1 007

Cafe nero.maidenhead has the best barristers. Coffee always hot and delicious
Have tried other nero coffee shops and Maidenhead is the absolute best

I went for a morning coffee on my birthday last year, I asked for soy milk as I am lactose intolerant. The coffee tasted a bit odd but I put it down to a new recipe, within 30 minutes I was vomiting and had to cancel my plans and go home, it took a few days to recover and I wasted a days leave. I worry for those who are deathly allergic as it’s dangerous error to make.
It took a while to pluck up the courage to go back, I realised as I stepped out of the door that I had left my scarf inside and went straight back in, my table had already been cleaned and scarf wasn’t there, there was a queue so I decided to go back the next day, less than 24 hours later. First thing the next morning I went in and asked and was told that there was no scarf in lost and found, with how quiet it was in the corner I had sat in (and right at the bottom) and with how quickly my table had been cleaned I can only assume that a member of staff had taken it and thrown it away or had stolen it.

Ridiculous company policy . I'm paying monthly to be memeber of coffee club to have a 25% from my coffee from nero bec I've that monthly payment they refuse to stamp my loyalty card . They saying we can't stamp bec you have a voucher.. but they don't think I pay for that voucher
monthly as I paying for my daily coffee .. i rand couple of cafe neto and i adk zbout tjis and they said
its personsl some naro they do stsmp if they like to do dome they czn refuse .. awuful policy optional about customer service

Cheltenham cafe nero in rateil Park refuse to stamp on my card in a very unpleasant attitude by store manager

Very disappointed with customer service

never again

George Street, Hove. Now a regular customer with my husband. The team they have there at the moment are excellent. Quick, friendly and very professional. The cappuccinos have greatly improved too. Please keep the team you have there, don't lose them!

We visited Cafe Nero in Hexham on May 1 st Our coffees were both served hot and well presented. The young man who served us called William was smiling, polite and welcoming We will be happy to recommend this cafe to our friends.

Deceptive Vouchers & No Customer Support – A Warning About Caffè Nero

I’m writing this review out of frustration after being completely ignored by Caffè Nero’s customer service team for several weeks, despite multiple emails and follow-ups.

The issue began when I tried to use a voucher they issued—an offer they promote to reward customer loyalty. However, the voucher failed to work at the till, and I ended up having to pay full price for all the drinks I purchased that day, even though I shouldn’t have. This wasn’t a one-off misunderstanding—it was a failure on their part to provide what they promised.

I immediately contacted their customer service, clearly explaining what happened. I expected a quick response, even just an acknowledgment. Instead, I’ve been met with total silence. Weeks have passed, and despite chasing multiple times, there’s been no reply, no explanation, no resolution.

What’s worse is that this wasn’t just about a small technical issue—it’s about a company advertising promotions that they don’t honour, then disappearing when customers ask for help. That’s deceptive and deeply unprofessional. They had every opportunity to correct the problem, but they chose to ignore it.

If you’re thinking of using a voucher or relying on customer service from Caffè Nero, be warned: you may end up paying out of pocket for something that should be covered, with zero accountability from their team. I will now be sharing the full story publicly on social media, review platforms, and consumer forums so others are aware.

Caffè Nero does not deliver on its promises and does not care to fix its mistakes. Think twice before trusting them with your money.

Caffe Nero have a sign up promotion where you get 2 coffees upon sign up.

They have no intention of actually offering this promotion and when you contact support you’re lucky if you gef a response back that week.

Don’f offer promotions if you can’t offer the rewards advertised, will be getting my coffee elsewhere in future.

We love the Stamford Caffe Nero! The people that work there are so lovely, especially Charley! We always have such a good laugh, and she always knows our orders!
If I could give her more than 5 stars I would!
from the JoJo girls xxx

I went and sat in the coventry caffè nero in the lower precinct yesterday with one of my friends and their coffees are incredible! A little bit slow but worth it

There appears to be miselling going on the branches in around Cardiff
On different occasions went to several branches for a flat white. On the first occasion, the barista muttered something about Arabia beens, and asked is that correct. I said yes, only to find when i paid i was charged an extra 30p for their limited edition coffee bean - no difference in taste.
On second occasion at different branch i asked for a flat white and the barista mumbled something, not even asking me for a response and charged me for the limited edition bean.
On both occasions at first i thought it was me
On the third occasion went to another branch and when the barista muffled something i said no and asked for std coffee beans. He then spoke up to offer the special edition coffee bean offer.
Is this the new tactic to get more money for loyal customers? You have lost me as a loyal long standing customer

Total rip off. Got a sausage bap which comprised one single sausage cut into 4 parts. Far more bap than sausage by a margin. Take your money elsewhere.

Visited a local Cafe Nero this evening at Broad Street, Worcester. The barista was quite arrogant from the moment she served me. Her tone was harsh when she asked "You sitting in?"...I told her which cake I wanted by reading the name label on it - which was in the wrong place (next to a different cake). She got the wrong cake which was inevitable, but she was really arrogant and made it out that it was my fault I said the wrong name. I clarified I read what's on the label, she said the card was put there by mistake - which wasn't the problem, mistakes happen but she was so patronising about it and then abruptly said "I've changed it!" Without making any eye contact. As soon as the next customer arrived, she was fine. Whole point of attending your local cafe is to wind down and relax for a while, but she put me in an unpleasant mood. I was with my 2 teenage daughters and I tried not to let it on that I was bothered too much.

Visited the Croydon (George Street) branch with my niece. My niece was served by Michael who provided amazing service and made such yummy drinks! My niece was over the moon with the service received, she said Michael is the nicest Barista she’s ever encountered. The Croydon branch is very relaxing and has a lovely atmosphere; my go to place (as is the Streatham branch of course).

Just been to cafe Nero Watford. Alaisia made the best cappachino (extra hot, wet & extra shot) I’ve had in a while. All the better as it was served with a smile!

The sandwich with Pesto not so nice.

I've always enjoyed a certain north London branch and had polite service. This time, though, I was disappointed. The "barista" took my payment (£8+) without a word, then wandered off while I was waiting for an item. The wait wasn't really long but felt like it. That "barista" eventually served me, off-handedly. It was tempting to have words with them, but I didn't want to be accused of racism because of their ethnicity. Unsatisfactory service is the same regardless of a person's ethnic group. Fortunately the snack was quite nice.

Sad, Now Nero’s cafe on the way out…opening 8am instead of 7am? Shame will have to look for alternatives now for my socialising with good customers there, always friendly and welcoming. Truro such a nice place too!
Susie x

They sent me an email with a voucher for a free coffee, so I opened it and it took me into my Nero app and in front of my very eyes, all of the stamps I was saving up were deleted. They stole my stamps!! And they gave me a fake voucher which deleted all my stamps, which was probably the intending idea
I’m absolutely disgusted and when I emailed them, I got no help, nothing, they didn’t even bother to mention the reason why I emailed them, which was about the voucher and my stamps. In their response and just told me to refer to my app.
I won’t ever come back again.
Abysmal!

Café Nero at Edinburgh Waverley station is a disgrace. Used cups and napkins scattered around the floor and tables with longstanding stains. Staff don't seem to worry about the mess and are content talking to each other when no waiting customers. The coffee and pastry were fine but completely spoiled by the surroundings.

Great atmosphere. Clean. Good music. Friendly staff and helpful too. Lovely Coffee and cakes. ( Cheese cake)
Wimbledon. Queens Road. SW19

I haven't been to cafe Nero in Reigate for some time but went on Saturday. The downstairs area looked fine but we sat upstairs which was grubby with dirty floors and even dirtier customer toilets. The whole place needed a good spring clean. Very tired looking.