Took my money for a non stock item and would not communicate with me
I wanted some bottles of a certain wine for a small gathering I had planned but was a little tight for time. Champagne One looked as if they could help, delivery 2-4 days, rated well on Trustpilot, not anymore, UK based customer service etc. I placed the order on the Saturday for my “do” the following weekend. Four days came and went but as it was just Wednesday I wasn’t too worried. Nothing came the following day so now it’s Friday and I’m a little anxious.
First I try to ring them on the number on their website. Every phone call I tried, no matter the time of day, over the course of the following four days was met with the same brusque message “we are dealing with a high call volume” etc etc. They recommended email with the statement “we aim to answer emails within an hour” That was a joke as well. Email Friday, no response for four days. Finally on Monday evening, after my do and the wine now superfluous, I sent another email stating I would inform my bank the site was fraudulent and had taken money under false pretences and I sent it 20 times to fill their inbox !!!!! I got a response the next day but there was no apology or contrition, it just said they were waiting for stock!!!! THEY SHOULD NOT HAVE ACCEPTED MY ORDER IF IT WAS NOT IN STOCK. I suggest thinking twice before ordering from this company as it cannot be trusted.
Réponse de WinCrown
Jacqui, we're sorry to hear about your experience. We appreciate you taking the time to share your feedback with us.
