Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Voir plus

Noté 1 sur 5 étoiles

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Voir plus

Noté 1 sur 5 étoiles

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Santé & médecine

Écrit par l'entreprise

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Coordonnées de contact


1,5

Mauvais

TrustScore 1.5 sur 5

305 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience so far

Great experience so far - I’m seeing amazing progress and it definitely has been working up to this point!

15 septembre 2021
Logo de Candid

Réponse de Candid

So glad to hear that, Jack! Thanks for sharing.

Noté 2 sur 5 étoiles

My husband receives photos/scans/videos…

My husband receives photos/scans/videos of how his teeth have changed every time he moves on to his next pair of aligners - I “iChatted” to ask why I don’t receive this same “service” and was not given a real answer - disappointing.
It’s normal to want to SEE your progress.

15 septembre 2021
Logo de Candid

Réponse de Candid

Hi Aleese! If you have the CandidApp, you should be able to access your "before" and "after" scans and videos there. If you're having trouble accessing that, please give us a call at 1-844-295-6915. Thanks!

Noté 5 sur 5 étoiles

On month 3

On month 3. Loving it!

15 septembre 2021
Logo de Candid

Réponse de Candid

Awesome. Thanks for your feedback, Jennifer! We so appreciate it.

Noté 5 sur 5 étoiles

So far

So far, so good! The only regret I have is not doing this sooner!

15 septembre 2021
Logo de Candid

Réponse de Candid

Hi Mike. Thanks for your feedback! We really appreciate it.

Noté 5 sur 5 étoiles

This system is so easy to use

This system is so easy to use! I can feel and see the difference already and I’m only on step 5. I highly recommend.

15 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Catherine! When you’re happy, we’re happy.

Noté 1 sur 5 étoiles

Dont do it

Honestly, just pay for Invisalign and stay away form Candid. I have had a pretty bad experience with Candid so far. I have been stuck on the same step for months, I keep being told to go back in steps, stay on this step longer, etc but they still haven't fixed whatever issue is happening. When you try and call to speak to a doctor, you only get sales reps and they have no idea whats going on. I've learned the hard that your teeth are too important to not be monitored by a doctor.

14 septembre 2021
Avis spontané
Logo de Candid

Réponse de Candid

Hi Liz. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team, we apologize!

Noté 5 sur 5 étoiles

I am very please with my results

I am very please with my results. My teeth were very open and my bite was very bad. When I used to eat I could only use my back teeth to chew and because of that my jaw use to get swollen all the time. In only 7 month my teeth looks great and my bite is perfect.

9 septembre 2021
Avis spontané
Logo de Candid

Réponse de Candid

Congratulations on your new smile, Xiomara! And, thank you. We so appreciate your feedback!

Noté 4 sur 5 étoiles

Worth the effort

The beginning of this process was very simple and enjoyable. I am a little frustrated that my progress has been delayed multiple times due to different things. A lot of sets don’t fit correctly and I don’t feel I am using the chewies correctly, since my progress is still delayed. They are also a hassle to clean so I am constantly brushing and flossing to no avail since my reports come back consistently that I need to brush/floss more. They just seem to be a great deal more work than I originally thought.

That being said, it is so nice to not have to schedule orthodontist appointments every other week and the progress is quicker than braces. They’re practically completely invisible and all self-consciousness is eliminated. The app is simple to use and find answers to basic questions. I am seeing (and feeling) a noticeable change in my smile, as well as a lowered sensitivity in my teeth. All in all, it will be worth the effort.

2 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Elizabeth. We really appreciate you taking the time to leave it! As always, please give us a call at 1-844-295-6915 if you need any help.

Noté 5 sur 5 étoiles

I love the communication and feedback…

I love the communication and feedback as well as the ease of scanning my progression. I have no complaints...Worth the time and money.

1 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Raul! When you’re happy, we’re happy.

Noté 5 sur 5 étoiles

Amazing

thank you for the excellent service! my teeth look great so far :)

1 septembre 2021
Logo de Candid

Réponse de Candid

Thanks, Nadine! We appreciate your feedback.

Noté 5 sur 5 étoiles

I have had a wonderful experience

I have had a wonderful experience! Customer service is great, very helpful and willing to make your experience better. My teeth look great! Thank you Candid!!

1 septembre 2021
Logo de Candid

Réponse de Candid

You're welcome, Jenni. Thanks for your feedback! Can't wait to see your new smile.

Noté 5 sur 5 étoiles

Prompt feedback

I appreciate the prompt feedback and explanation of any issues. I also like the helpful suggestions and progress picture views.

1 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Deborah! We appreciate it.

Noté 5 sur 5 étoiles

The remote process it simple

The remote process it simple and the staff are extremely responsive. I have had some aligners so far not fit 100% on my lower gum-line especially but nothing that seems to impair the process too much. They always seem to fit pretty good on my teeth.

1 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Danielle. As always, please give us a call at 1-844-295-6915 if you need any help.

Noté 4 sur 5 étoiles

So far my treatment has been going…

So far my treatment has been going really well. The scans are easy to complete and I've gotten used to wearing them. On some of the steps though, the base of the aligner on the inside of my teeth was super rough and has created canker sores on my tongue, so I'm not sure if it just wasn't cut right or what. I ended up taking a nail file to the most recent one and that seemed to help. However, I'm definitely excited to see the final product and whether or not these are better for moving teeth than braces or other competitors.

1 septembre 2021
Logo de Candid

Réponse de Candid

Hi Kiersten. Thanks for your feedback! We appreciate it, and will pass it along to our care team.

Noté 5 sur 5 étoiles

Amazing so far!

Amazing so far! Comfortable, easy scans, fast feedback, my gums and teeth are actually getting healthier!

1 septembre 2021
Logo de Candid

Réponse de Candid

Thanks for your feedback, Thomas! We really appreciate it.

Noté 3 sur 5 étoiles

It's a big hassle to get in touch with…

It's a big hassle to get in touch with customer service. Keep in mind they may send you to a cleaning, even though you don't have any planned until later in year. They will put your monitoring on hold until you do exactly as they say. NO EXCEPTIONS. Also, you get the same feedback almost every time. It's definitely more convenient than going in to an office, but having lack of timely responses and difficulty in getting ahold of anyone is frustrating.

1 septembre 2021
Logo de Candid

Réponse de Candid

Hi Cindy. We take comments like this very seriously, and have passed it along to our care team. Candid and its affiliated orthodontists aim to provide high quality services. If you need any assistance, our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST.

Noté 5 sur 5 étoiles

Big fan of the cleanliness

Big fan of the cleanliness, convenience, and how quickly I was able to begin my treatment.

1 septembre 2021
Logo de Candid

Réponse de Candid

Hi Alex. Thanks for your feedback! We really appreciate it.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus