Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Voir plus
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Lisez les avis des autres
Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Voir plus
L'entreprise a répondu
I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Voir plus
Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.
Coordonnées de contact
Avenue of the Americas 555, 10011, New York, Etats-Unis
- support@candidco.com
- candidco.com
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Candid
The ABSOLUTE BEST MATERIAL and QUALITY…
The ABSOLUTE BEST MATERIAL and QUALITY care treatment and I have tried SmileDirect. Candid is the best!

Réponse de Candid
Love Candid!
My time with Candid has really been great. The technology they have to scan your teeth from home and not have to go to the dentist is unreal! I see such a transformation in my teeth already plus they’re getting whiter too.

Réponse de Candid
great product
great product, easy to implement and no need to go to your dentist boring visits any more.

Réponse de Candid
Once I got over the first step of doing…
Once I got over the first step of doing my own scan (which is super easy) everything has worked so smoothly. I can't believe I'm straightening my teeth without ever going into a dentist's office. Amazing.

Réponse de Candid
This was one of the best investments…
This was one of the best investments ever...Once you get past the impressions which I ended up going to the Candid office in San Jose..They where awesome took the impressions and got my braces. Since then it's been smooth sailing..I love watching my progression and I find myself smiling alot more..it has given me the confidence to feel good about myself once more..Can't wait to see the final outcome..Thank You Candid!

Réponse de Candid
Grandma has braces!
Alright, more accurately,, grandma has Candid Aligners. I am only in my 4th tray, and have minor crowding of my lover teeth, with one tooth at a slight angle. This made it difficult to floss, and honestly, the appearance has always bothered me. So, this grandma got Candid aligners. The monitoring by orthodontists while being able to be monitored remotely was the reason I chose Candid. As an added bonus, my teeth are much whiter without strong whiteners that I find painful. One place that shows one's age is their teeth. I honestly look younger with my white, evenly spaced aligned teeth. And? No one can tell I am wearing them.

Réponse de Candid
I have asked 5 times to update my email…
I have asked 5 times to update my email notifications to match when my scans are due. It still has not happened...

Réponse de Candid
Glad I finally made the decision to…
Glad I finally made the decision to straighten my teeth. Candid Co is very easy from the start. I especially like the ease of app and online communication with the orthodontist. My only wish is I could email them directly back from the feedback I get on my routine scans. Otherwise, I like the process and the progress so far.

Réponse de Candid
Quite happy with everything so far
Quite happy with everything so far. Good app, clear instructions, overall good customer engagement.

Réponse de Candid
I love the communication and how…
I love the communication and how friendly the staff is. I also love that I can do everything through my phone.

Réponse de Candid
I'm only about a third of the way…
I'm only about a third of the way through my treatment, so it's hard to give a thorough assessment. However, so far it's been pretty great. It's not too painful, the aligners are easy to wear/clean. I like that they're whitening my teeth as well, that's a bonus I didn't expect but very much appreciate. The only reason I didn't give a full five stars is that the reports feel automated. I would like just a tiny bit more information that's specifically for me. It's really more about feeling like an orthodontist actually is looking at all my scans and not a robot. So far, that's my only suggestion.

Réponse de Candid
It’s easy process without going to…
It’s easy process without going to dentist. Alignment without braces.

Réponse de Candid
So glad the Candid app was updated
So glad the Candid app was updated. I have a better understanding of each step to take now. The app is more precise and clear!

Réponse de Candid
Fantastic customer service
Fantastic customer service. App is intuitive and easy to use. Latest updates make instructions even clearer with regard to video capture reviews. I think Candid would do well to offer more whitening options throughout treatment. More foam than just a single bottle (which everyone knows won't last the duration of treatment). Other than that it's been a great experience! So far so great!

Réponse de Candid
I love how easy it is to do the…
I love how easy it is to do the scanning. Thank you! My teeth are slowly looking better and better.

Réponse de Candid
I love doing this 100% remote
I love doing this 100% remote. When I have run into issues with the application I have always been able to get a customer service person who is delightful.

Réponse de Candid
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