Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

Same experience as the other negative reviews. Zero follow through, $100 aligners that take 2 months to make. Your teeth won't end up the way you want. You never speak to an actual orthodontist ever a... Voir plus

Noté 1 sur 5 étoiles

Getting in touch with customer service is not easy, and have to jump through hoops. I have spent over 2 extra weeks in a retainer that i feel is no longer serving it’s purpose. I think the fact you ca... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I've been using Candid for just about three years. I had really no issues whatsoever until now. Apparently their business model is changing, and no longer allowing remote monitoring, and therefore no... Voir plus

Noté 1 sur 5 étoiles

Aligners cut my mouth and tongue and I have to personally shave them down every two weeks to be able to talk without a lisp and to prevent mouth damage. When I called customer service to get help they... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Santé & médecine

Écrit par l'entreprise

As of the end of 2023, Candid ceased all direct-to-consumer clear aligner products and services, and are no longer associated with this profile. Candid announced this change via news publications, on its website, and in digital communications to its customers. In the two years following the announcement, Candid assisted customers who had purchased aligner kits in completing their treatments, obtaining refunds, and beginning retention. The final day to purchase retainers as a direct-to-consumer customer was March 8th, 2024. Candid no longer provides aligners, retainers, treatment accessories, dental records, or refunds to direct-to-consumer customers. Those seeking clear aligners or retainers manufactured by Candid should work with a dental provider who uses their CandidPro product.


Coordonnées de contact


1,5

Mauvais

TrustScore 1.5 sur 5

305 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Candid's process has been extremely smooth...

Candid's process has been extremely smooth and I'm very pleased with the results so far (currently on tray 5/13).

30 septembre 2021
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Réponse de Candid

Hi Brent. Thanks for your feedback! We really appreciate it.

Noté 3 sur 5 étoiles

Haven't finished treatment

Haven't finished treatment, but so far the experience has been good. They really need to have more agents answering on the live chat. I rarely get any help there.

30 septembre 2021
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Réponse de Candid

Thanks for your feedback, Cosme. We'll pass it along. Remember, you can give us a call at 1-844-295-6915 if you need any help, too!

Noté 5 sur 5 étoiles

Candid Co

From start kit to financing to getting my aligners, candid has been AMAZING. And I’m not sure amazing is even good enough of a word to describe them. When I got my kit some pictures of my teeth weren’t good enough for review so they requested new ones, whereas they could’ve just went with them and however things turned out, they turned out. But no. They requested new and right pictures. When they started working on my aligners, I spoke to someone about financing and the first company didn’t fully finance. I was the one that requested trying the second company. They didn’t make me feel like I HAD to go through with anything. They weren’t pushy and eager to make a sale like most places, making you feel uncomfortable. Plus I love that someone is always available to talk to and they explain thoroughly. Once you get your aligners and wear the first pair for the first 2 weeks and do your scan to move on to your next set, it’s not just an “oh it’s all good move on to set _” they explain it thoroughly like “progress is tracking nicely you can move on to your next set of aligners.” (Unfortunately mine happened to tell me I needed to see a dentist due to plaque but I have not been to one in years) but they are informative, helpful, kind, thorough and customer service is incredible. I highly recommend candid to anyone looking to do the clear aligner straightening. They are just as good if not even more phenomenal than these other companies and half the price.

30 septembre 2021
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Réponse de Candid

Thank you, Stephanie, for the incredible feedback. When you’re happy, we’re happy.

Noté 5 sur 5 étoiles

good progress

I am a little more than 2 months into the 8 month planned aligner adjustment process, and it is going as described at the start. Some discomfort for a day after changing aligners but this is manageable with some ibuprofen. I know the pain is a necessary part of progressing forward. I see the changes in my teeth spacing and it is accomplishing what I wanted.

29 septembre 2021
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Réponse de Candid

Thanks for your feedback, Susan! You've got this.

Noté 5 sur 5 étoiles

Excellent product

Excellent product, easy program to follow!

29 septembre 2021
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Réponse de Candid

Thanks, Tiffani! We appreciate your feedback.

Noté 5 sur 5 étoiles

Smooth

Smooth, easy process and great results so far.

29 septembre 2021
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Réponse de Candid

So happy to hear that, Kiley! Thanks for sharing.

Noté 5 sur 5 étoiles

Visible improve in a short time

Visible improve in a short time
After 8 weeks -4 tray changes, I can already see improvement! So excited to at the end of tray 16 have a beautiful smile!

29 septembre 2021
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Réponse de Candid

Thank you for your feedback, Dalina! When you're happy, we're happy.

Noté 5 sur 5 étoiles

So far so good

So far, so good. Easy, practical, and cost efficient. I’m about two months in, and happy with the whole process.

29 septembre 2021
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Réponse de Candid

Hi Aaron. Thanks for your feedback! We really appreciate it.

Noté 5 sur 5 étoiles

Simple and convenient

It has been a great, easy process so far.

29 septembre 2021
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Réponse de Candid

Thanks, Alexandra. We appreciate your feedback!

Noté 5 sur 5 étoiles

Great so far

Great so far. Only feedback is that the feedback given by candid after each aligner check upload is relatively generic. It does not instill confidence that an orthodontist is truly reviewing, but that could also just be because I’m doing a great job and the only things they can say are “keep bruising and flossing” and “don’t forget to clean your aligners” etc.

29 septembre 2021
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Réponse de Candid

Thanks for your feedback, Burke. We appreciate it. As always, please give us a call at 1-844-295-6915 if you need any help.

Noté 2 sur 5 étoiles

Just get braces

Not making a difference on top of Wearing the aligners every waking moment. The docs just send messages stating I'm making great progress, when in reality they're just gas lighting me when we all clearly see NO difference. I have a few more months left so let's see.

29 septembre 2021
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Réponse de Candid

Hi Veronica. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at 844-295-6915 or via LiveChat from 9 AM to 7 PM EST.

Noté 4 sur 5 étoiles

Love Candid

Great and easy company to work with.

29 septembre 2021
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Réponse de Candid

Hi Sadique. Thanks for your feedback! We really appreciate it.

Noté 4 sur 5 étoiles

Love the product and the process but…

Love the product and the process. My only issue is that I have to pay for more whitening foam. The bottle they send leaks and does not last long at all. Should provide free refills on the foam or send a bottle that will last the length of treatment. Aligned fit well for the most part, some trimming has been needed on all my sets so far.

29 septembre 2021
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Réponse de Candid

Thanks for your feedback, Chris. As always, please give us a call at 1-844-295-6915 if you need any help.

Noté 5 sur 5 étoiles

Candid has been amazing it save me a…

Candid has been amazing it save me a lot of money not having to do Invisalign. It’s flexibility and ease of not going to an office has been just what I need and want.

29 septembre 2021
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Réponse de Candid

Thanks, Kristin! We appreciate your feedback.

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