My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... Voir plus
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Lisez les avis des autres
Overall everything was good. The only note I have is that I didn’t receive an email confirming shipping (which had me concerned) like was mentioned in the email following my purchase. However, after I... Voir plus
Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... Voir plus
Ordered a candle and realized that i never received a confirmation email. After contacting the owner, we found out that I can't type correctly and entered a number wrong in my email address when I ord... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.
Coordonnées de contact
277 Fox Run lane, 42701, Elizabethtown, Etats-Unis
- service@candle-guy.com
- candle-guy.us
4,8
Excellent
544 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The candles were perfect
The candles were perfect & my boyfriend LOVED them! Such funny but intimate sayings on them.
25 janvier 2026
Avis spontané
Super fast and easy to order
Super fast and easy to order. Arrived on time!! It smells good!! It is a gift so we haven't burned it yet. Looking forward to it though!
6 janvier 2026
Avis spontané
Great customer service!!
Great customer service! The post office lost my order in the mail, but the candle guy handled the claim & expedited the replacement! Thanks!!
7 janvier 2026
Avis spontané
Always a great experience ordering from…
Always a great experience ordering from you guys. Candles are fun and smell great!
5 janvier 2026
Avis spontané
Candles are fun
Candles are fun, shipped and received in a timely manner and they smell great! Thank you
16 décembre 2025
Avis spontané
I love the candle and so did my…
I love the candle and so did my boyfriend! It made him smile!
25 décembre 2025
Avis spontané
Love it!
Amazing candle! Fun choices and great scents. Will definitely purchase more!
1 décembre 2025
Avis spontané
Purchased a candle as a gift for my…
Purchased a candle as a gift for my boyfriend. I had to make sure his mom didn’t see it, lol, but he loved it and definitely got a kick out of the message on it! We haven’t lit it yet, because we had company for the holidays, but can’t wait to! Highly recommend!
24 décembre 2025
Avis spontané
My boyfriend loves his candle!
My boyfriend loves his candle! The front made him laugh. We both enjoy the mystery scent! Well made and at a decent price!
23 décembre 2025
Avis spontané
My package got stuck in shipping and…
My package got stuck in shipping and they immediately sent out a replacement! Wonderful customer service!
22 décembre 2025
Avis spontané
Great all-around!
Fast shipping, secure packaging, product as-advertised. Would definitely buy again!
27 décembre 2025
Avis spontané
I liked how the labels are fun and the…
I liked how the labels are fun and the scents come in a lot of different flavors
27 décembre 2025
Avis spontané
Great experience
It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!
26 décembre 2025
Avis spontané
Well you completely take advantage of…
Well you completely take advantage of people who think your candles are a lot bigger than they are on your website. They are tiny. I received mine and immediately thought these were just a joke of a candle. Be ashamed cause I was embarrassed to give it as a gift.
22 décembre 2025
Avis spontané
Réponse de candle guy
Interesting review. We can’t actually match this to any real order — not by name, date, or details. So if this is creative writing, points for imagination.
If you did order from us:
The candle size is listed very clearly on the product page. In fact, it’s shown multiple times — in the description, in the specs, and even on a product image with exact measurements. We went out of our way to make sure no one has to guess.
If reading isn’t part of the pre-purchase routine, surprises can happen. That said, we also offer a 30-day free return, which would have solved this situation instantly. That information is listed too.
Our candles aren’t secretly shrinking in transit, and we don’t sell optical illusions. They are exactly the size we say they are — before checkout, not after disappointment.
Embarrassing gift situations are unfortunate — but they’re not caused by hidden information on our website. They’re caused by not reading what’s clearly stated and then reacting with maximum outrage instead of minimum effort.
We stand by our product, our transparency, and the assumption that customers read before they buy.
The candle I purchased was the perfect…
The candle I purchased was the perfect gift and I loved the fragrance I picked. I definitely plan on making future purchases with the candle guy!
18 décembre 2025
Avis spontané
Great Customer Service!
My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately. Great customer service! And the candle smells wonderful, as well!
19 décembre 2025
Avis spontané
Their customer service response time…
Their customer service response time was immaculate and their professionalism and understanding was above and beyond.
19 décembre 2025
Avis spontané
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