One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Voir plus
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I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Voir plus
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Voir plus
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Coordonnées de contact
Savoy Road, CW1 6NA, Crewe, Royaume-Uni
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Excellent
392 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Item delivered on time and in good…
Item delivered on time and in good condition
All OK
25 octobre 2023
Better quality than I originally anticipated
Better quality than I anticipated which was appreciated - my new go to place for canvas.
Thank you.
16 octobre 2023
Always a reliable source for high…
Always a reliable source for high quality canvas. Always happy with my orders :)
13 octobre 2023
Canvas boards
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dropped next door in an open patio but the delivery driver literally threw the whole package over the neighbour’s garden wall and the parcel landed on a corner, thus bending and denting 10 of the large boards. Now I have 10 damaged boards needing repair before they can be used. A great pity.
3 octobre 2023
Réponse de canvas-store.co.uk
I appreciate your understanding, and I'm truly sorry to hear that the order arrived in a damaged condition. We understand the frustration and inconvenience this may have caused. It's important to us that your orders arrive in perfect condition, and we take these issues seriously.
Thank you for taking the time to pass on this information to us. Addressing these issues is crucial to ensuring that this doesn't happen in the future. We are committed to working with our suppliers to improve the quality of our products and the packaging to prevent any damage during transit.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order, please don't hesitate to contact our customer support team. We're here to help and make sure you have a positive shopping experience with us in the future.
Poor service
3 octobre 2023
Réponse de canvas-store.co.uk
Thank you for your order and comments. Customer feedback is crucial for making positive changes.
We understand the frustration and inconvenience any issues during the ordering process may have caused. It's important to us that your orders arrive in good time and in perfect condition, and we take these issues seriously.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order now or in the future, please don't hesitate to contact our customer support team.
We're here to help and make sure you have a positive shopping experience with us in the future.
The canvasses I ordered arrived very…
The canvasses I ordered arrived very well packaged, and I find them to be very good quality. I’ve already started painting on them and the surface is fairly smooth and doesn’t seem to absorb much of the paint- which is a good thing! I will definitely be ordering more!!
21 septembre 2023
Thank you for a very good service.
27 septembre 2023
Still waiting
Still waiting. They emailed to say they were getting the order ready 10 days ago. Still not dispatched. No answer to emails or phone calls....
3 octobre 2023
Avis spontané
Fast service
21 septembre 2023
Excellent service including delivery
Excellent service including delivery. My canvases are of a good quality as expected from Loxley. Looking forward to painting on them.
18 septembre 2023
Immediate delivery and as described.
6 septembre 2023
Efficient.
6 septembre 2023
A good selection of canvases
A good selection of canvases, and cost options to choose from. And punctional delivery.
11 septembre 2023
Poor overall service and experience
Hello
Confirmation of payment and order was as expected.
However no further contact regarding tracking or shipping was received.
After 10 days I called to find out item was not held in stock. Waited for a reply and update … nothing. Rang through on many occasions, either no reply or no further updates other than “we will call the suppliers” Again no further update to me supplied. I then rang again to cancel the order and oddly the order turned up whilst on the phone.
Overall poor customer service. Updates for online ordering should be streamlined and customer led. Yours are quite frankly pre-historic in their execution.
I can’t say I would recommend or order from you again unfortunately. This was a single item order for over £250, an item I use regularly, so a lot of future business lost!
10 septembre 2023
Haven’t received anything yet
7 septembre 2023
Avoid Canvas Store
On not one occasion has Canvas Store delivered on time, often it takes weeks longer than stated and they often list stock as available only tell you at the point of making a complaint that the goods were out of stock. Mistakes happen but happening routinely is just poor practice. This has been the excuse on number of occasions now. The communication is non existent and they hide telephone contact details leaving you with no option but to hope your emails get picked up. I await more excuses as to where my missing order is this time! My advice as a professional artist is shop elsewhere!
23 août 2023
Avis spontané
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