One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Voir plus
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Lisez les avis des autres
I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Voir plus
Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Voir plus
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Coordonnées de contact
Savoy Road, CW1 6NA, Crewe, Royaume-Uni
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4,4
Excellent
392 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Have bought from Canvas Store many…
Have bought from Canvas Store many times. Great value for money. Good quality and quick delivery.
17 janvier 2024
Good quality products
Good quality products, fair prices and prompt, efficient service.
11 janvier 2024
The canvases were of a high quality and…
The canvases were of a high quality and were delivered quickly. An excellent service!
9 janvier 2024
Quality heavy weight canvases delivered…
Quality heavy weight canvases delivered on time and carefully packed
4 janvier 2024
Great product delivered quickly
Great product delivered quickly. Well packaged. Reasonable price.
5 janvier 2024
Excellent service
Excellent service, from payment to delivery - fast and efficient. Highly recommend the canvas store .
14 décembre 2023
You need to work harder on delivery…
You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.
14 décembre 2023
Terrible Experience – Failed Delivery and Lack of Communication
My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.
This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.
12 décembre 2023
No hesitation in recommending this company for your canvas needs
Great selection of different size canvases available and an efficient response from Emma at Customer Services. Arrived slightly late but geographical and meteorological circumstances accounted for that.
Would definitely recommend to other canvas seekers
12 décembre 2023
Amazing quality
good choice options. Canvases delivered nicely secured and in perfect condition. Amazing quality.
12 décembre 2023
Parcel service was beyond terrible…
Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised
12 décembre 2023
Réponse de canvas-store.co.uk
Hi Eunice,
Thank you for the order you made with us.
I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.
Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback
Best regards,
Customer Service
All went very smoothly and efficiently
8 décembre 2023
I placed my order on 10th November with…
I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.
10 novembre 2023
Réponse de canvas-store.co.uk
Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.
Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.
We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.
Best regards,
Customer Service
Speedy delivery!
17 novembre 2023
Kept up to date on order status
Kept up to date on order status, when it was shipped and delivery was super fast. Would highly recommend
13 novembre 2023
Fabulous service all round
Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.
13 novembre 2023
Excelent service
I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!
7 novembre 2023
A very good price and quick delivery!
30 octobre 2023
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