Capita Avis 339

"Capita's Army Recruitment: An Unmitigated Disaster"

Capita's management of army recruitment is a colossal failure of epic proportions. Their shocking ineptitude and gross mismanagement have turned a vital process into an absolute nightmare. Applicants are subjected to endless delays, sometimes waiting over a year without a single update. Communication is virtually non-existent, with countless inquiries going unanswered, leaving potential recruits in a state of limbo and despair.

The recruitment system is a relic from the dark ages, plagued by constant crashes and data losses. The online portal is a joke, barely functional and incredibly frustrating to navigate. Medical assessments are a farce, marred by organizational chaos and frequent rescheduling, often for the most trivial reasons. Lost paperwork is rampant, forcing applicants to redo steps multiple times.

Capita's incompetence has caused a dramatic decline in recruitment numbers, severely undermining the army's operational capability. Their failure to provide even the most basic level of service is inexcusable and borders on negligence. The sheer scale of their failure is a disservice not only to potential recruits but to the nation as a whole. In short, Capita's handling of army recruitment is a catastrophic failure that needs urgent and drastic intervention.

Absolutely hideous! Not listening, not observing & obviously clueless to disability. As for employee reviews for Capita, they are dreadful! Inadequate training is mentioned more than enough. People with less problems than me have been awarded. Complete waste of time. I will appeal & if need be willing attend a tribunal with a solicitor i have already appointed & a journalist from Wales Online. Both have been keeping an eye on what happens from start to finish.

Capita manage my company pension. They are the worst organisation I have ever dealt with. Difficult to reach, they take weeks to reply to email, phone calls and letters. When they do, the information is conflicting. They send reams of pages to complete, mostly which do not apply. They hide behind legislation, are very hard to understand, totally NOT transparent. Have been in "communication" (if you can call it that!) for over two years now. Still no further on. Dreadful.

Not fit for purpose, emails never replied to all though if you call up after waiting weeks they are able to find your email. That's after spending half your day on hold. Website also seems to be made by a 2 year old with so many errors and fault.

Dealing with my 87 year old mother's financial matters after my father passed away and what a rude useless company Capita are. Joanne Oxborough was rude, kept talking over me and kept saying 'it's just a payslip' 'I don't see what your problem is' and other such kind and helpful interruptions. Well, as I said to her, if she listened instead of interrupted with the rude repetitive tone and dialogue, maybe she would then be able to understand why I had called and what my issue was. I've asked for a callback from her manager, won't hold my breath. I do hope the calls are recorded. Capita just seems a parasite company with no people skills, rude staff but I'm sure huge profits off the back of hard working decent honest people! If you can avoid Capita, my advice is do so!

Ok place to work enjoyed working there. Since leaving currently subject to a data breach ref personal info being accessed.

If I could give a negative 100* I would, absolutely dreadful pension administrators any query as to their competence is met with spiteful delays and pompous eventual responses.

In recent times I had applied for the Service Buisness Analyst role and today I had got a call from a recruiter called Shweta asking about my profile and mentioning I am a good fit for the role and as the conversation went ahead she asked about my visa status to which I replied that I am currently on a skilled worker visa for my previous employer so I would be requiring a visa to join another company to which she did not even let me complete my sentence and told that I will have to discard your application since we do not offer visa sponsorship and in a very pathetic tone,I understand employers are hesitant to grant skilled worker visa but there is a way of speaking to candidates.Utterly disgusting behaviour

I have one sentence for this company, “Rougue company, they get away with murder-thanks to DWP”

Absolutely terrible company!!!!! If you get a choice, never use them, and tell all of your friends too. They haven't replied to two of my recent contact attempts via their website. I therefore can't get into my account. My old financial advisor refused to deal with them too. I would transfer my financial affairs away from them in an instant if I could. DO NOT USE THEM!!!

Had my pip assessment with capita liers lets start with medical health profession karma is round the corner lies fabrication untrue nasty cheap cheating companies disgrace to the human race no Notting about medical practice scammers

I got my pension from Royal Mail in May 2023 via Capita. By July 2023 without any phone call or email they ceased my pension. Apparently they sent a letter to verify my identity (I live in rural Spain) which was not sent back completed. So after them eventually agreeing that it is 2024(most companies are paperless) I was emailed the form,I printed it ,got a witness to sign it and emailed it back to them and after alot offinancial hardship my pension was reinstated. However 1 May 24 no pension has been paid again. Apparently the letter they sent to Spain in July 23 was received back at their office in February 24. Why it has taken till May to cease my pension because of this who knows?? Capita won't let you speak to a manager, Jason who i spoke to said the staff work from home they can't give me a phone number in admin or that of a manager abd I have to complete yet another form to get my pension reinstated. Today I was at first told a payslip had been returned to them I've never had a pension payslip from them. Apparently they do have the UK address I submitted in November for any correspondence to be sent yet not on their historical data system?? The worst company I have ever dealt with, I am again in financial hardship and it's effecting my mental health I have no money for food,to pay bills. Will it take someone taking their own life and it hitting the headlines before something is done about this dreadful company.
Quick update Jason at Capita on Wednesday 1 May at 1045 am said a manager from the admin team would call me WITHIN 48 hours . Friday 3.524 at 11.45am I rang Capita as guess what no phone calls! I spoke to Sarah ,she said no by close of play Friday someone would ring me -so that's not 48 hrs. Guess what despite Sarah saying she would get a manager to ring me no one did . I told her it's effecting my mental health. This company don't care,they don't respond to emails, their FB page, X formerly twitter.

What is a simple process of completing a QROP has been a nightmare with this company, their incompetence is clear to see and Marks & Spencer PLC need to look at who is administering their pension scheme. Lack of communication at all times, set loads of deadlines to achieve however they have no timelines themselves to deliver anything. Also they say they haven't received email when they clearly have. just a disgrace!!! Rang them last week to discuss their lack of communication and while the individual I dealt with was ok, I am still waiting for a response to my query 3 days later. The administration team haven't a clue what they are doing and someone need to get a grip of this business as its clear from other review Capita are a disgrace..... Marks & Spencer PLC wake up!!!!!!!

I’m surprised they have one star, probably because there isn’t an option to give lower, I worked for Telefonica and was enjoying my role, then Capita that there hands on the business and and employee satisfaction plummeted, they have all the trendy things like employee assistance and engagement but in reality don’t give a toss about anyone unless your board level and upward, screwed the advisors out of bonuses but gave big salaries and pensions to the bosses from what they took from advisors bonus, I would never recommend this as a place to work at unless you are unemployed

What a bloody joke of a company, don't deal with a grevance in time scale. Not only that they screw you over told all UK staff their being made redundant issued noticed but apparently this wasn't the real notice the real one is the redundancy pay estimate which was issues nearly 30 days after being informed so anyone who changed hours just after this wasn't told it would effect redundancy pay meaning you'll get alot less then you should. So not only are they taken away our jobs and giving them to South Africa and Inida but they are taken away money which is rightfully yours. As the law states it should be base on 12 BEFORE the notice was given

beyond disappointing. if you're suffering from anxiety or have emotional problems then you'll be sucked down such a deep rabbit hole that it'd be hard to pull yourself out from! just got PA4 documentation for my solicitor to go over as i'm 99.9% sure my MR will be ignored (otherwise it means that THEY have made misleading assessment). Capita lied on document, twisted things i said and even got medication that i told them about wrong doseage especially when i had repeat prescription in front of me! i'm so glad that i told them at the start that i would be recording it so should it go to tribunal i'm ready with the TRUTH and not cherry picked replies that weren't even what i said! they along with the DWP don't even bother to check your gp records even tho' you have to sign a release form for them. i was totally drained after a 1 3/4 hour call but seeing ZERO points and the lies that were put on the form is beyond anything i expected. when you tell them that you can't even hold a kettle so can't even make a cup of tea and they put down "can make a simple meal" what exactly does that meal consist of when you've got such bad pains in your thumb joints that even buttering some bread (should it be plated and butter lid left open by someone else) is an impossible chore? or maybe they think a "simple meal" is having the lid off the biscuit tin and grazing on them all day? the assessment itself from DWP looks like a cut & paste so because i drive they assume i can walk and do things. do paralysed people drive? i'm sure if they say they drive then how does that work with them walking? does having a dog mean a blind person is not able to get pip because they will be stroking their dog or picking up its poo when they can't even see it? this has done sod all for my mental wellbeing and now looking at a year plus to go to tribunal. solictor told me that all that is needed is the PA4 because with that form you can then pick out what is lies and what is truth and then argue against that leaving emotions out. i've been on some meds for over 45 years yet they say "a few years". just can't believe what i am reading and i'm so stressed out i presume that they do this so that people who are emotionally low will go in a corner and never come out so that Capita and DWP don't have to deal with you. shame on them both.

Capita breaches employment law by not recording hours on wage slips so they cannot be checked. It provides payslips on their system which does not allow you to print them off so when you leave the company you don't have access to them. Then when you ask for a hard copy they don't provide one which is a further breach of employment law. They do not pay statutory sick pay at £109.40 per week - they pay less. I was asked at interview if I have a space to work at home and advised I did. When Capitas workplace assessment indicated I needed a desk and chair for this space they tried very hard to avoid providing this despite saving on heating and WiFi bills as I worked from home. I was left hunched over my coffee table for 3 months and as a result have back pain and am on a wait list for physio. I had three different managers in 3 months I disclosed my disabilities and an OH was arranged by my first manager then canceled by my second manager for no justified reasons. After a period of absence I finally got an OH assessment and several adaptations were recommended which could have all been in place if I had had the earlier assessment. I was a disability assessor who personally felt I was breaching my understanding of my nursing duty of care which I take very seriously. This is because although I was contracted for 30 hours I worked between 50-60 hours each week to keep up and was very fatigued. Preparation for assessment was expected to take around 15 minutes however if you are unfamiliar with the condition more time is required for research and to review claimant information to make sure you are prioritising people and providing a thorough assessment. My reports were audited and returned if the auditor disagreed with the scoring. Auditors recommendations were inconsistent and very subjective. Senior management are mostly non medical so are not able to advise in any meaningful way. Although staff were majoritively nice and doing their best I noted a couple of comments about claimants that were unprofessional. I mentioned one comment to one manager and they did not ask for further information or offer to investigate. I left because I do not want to end my nursing career working for a company who does not look after its employees and I do not want to compromise my understanding of my nursing duty of care.

Single worst company ive come across. Completely insufficient communication during the whole process. Random emails with attached documents not explaining what I need to do and what my next steps are. This is a terribly horrible company and there are not enough words in the english language to fully describe what a nightmare they truly are.

I worked at Tesco Mobile when it was with Telefonica. Tesco mobile under Telefonica was excellent, however when the greedy Tesco executives decided to outsource to Capita then it was down hill. I’ve never worked with such a dreadful slave to system company. The Capita management and Tesco management go hand in hand making sure that the bottom line is never effected, and to hell with the employees. There is no constructive feedback from management for hard work, absolutely no way to feed back the none existent of management help for advisors. When you try to complain, you are considered a trouble maker. Unfortunately as the current government has vast personal monetary gains to obtain, where some conservative MPs have vast shares in the company, the outsourcing will continue, as Capital also has its dirty greedy hands in many government department from the Army and DWP. Vile and horrible company, should be shutdown, fired and charged with slave labour.

Worst company to work with Human resource is there for a show will only side with the management. Will pressurise the employees to work against their will. If you ever get a job here I request to go through all the reviews you see here and then decode