Complete scam. Like others I paid £5.95 for a ONE OFF check. Report was rubbish and they've been taking £39.95 a month, which my bank helpfully did not block. No email contact. No way to unsubs... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolute scam. Went on for a one-off check which came through pretty quick, but nowhere was it shown or did I receive any further correspondence that this was only a trial and a subscription service.... Voir plus
L'entreprise a répondu
Another person scammed Same story as everyone else though id paid 5.95 for a one off report which was useless to be honest. No information on a subscription on the customer journey or emails f... Voir plus
L'entreprise a répondu
TOTAL SCAM - Carchecking or Checkmycar try and auto enroll you into a subscription without informing you with no contact to cancel... Make sure you block them with your bank... Better still DO NOT U... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Car Checking
Écrit par l'entreprise
Coordonnées de contact
1,3
Mauvais
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Warning and warning ❗❗ Scammers ❗❗ Do…
Warning and warning ❗❗ Scammers ❗❗ Do not use this site because they engage in fraud by tricking customers into signing up for supposed subscriptions, which are not listed on their website. ❗❗ There is only information about basic, seemingly one-off payments to check vehicle history. Banks are aware of these scammers because there are thousands of customer complaints about this company. REPORT AND BLOCK ❗ You should also report this to the appropriate police unit that deals with this type of fraud, "Action Fraud."
Now, scammers, be careful because you have targeted my family, who are cybernetics, and we will publish all information. You now have one option: refund all monies owed to affected customers, or you will be publicly reported in the mass media.
Just please ignored any messages from them because they are liars ❗ Stop trying to explain about anything ❗Many banks knows what u do . There are to identical websites . No any information about subscription at all there are only amount to car check nothing else .
27 mars 2026
Avis spontané
Réponse de Car Checking
Hello,
We are very sorry to hear about your concerns and take all feedback seriously.
We would like to clarify that our service operates with full transparency. Any trial or subscription is clearly indicated during the sign-up process, including all associated terms and conditions. Our goal is never to mislead customers, and we fully comply with relevant payment regulations.
We understand that situations like this can cause frustration, and we are committed to resolving any misunderstanding. Our team is ready to review any account and provide clarification or a resolution where necessary.
We strongly encourage you to contact our support team directly so we can address your concerns promptly and provide all the necessary explanations:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Our priority is to ensure that every customer feels informed, safe, and supported. We hope to resolve this matter constructively and restore your confidence in our service.
Kind regards,
The car-checking.com Team
Dodgy as! Do NOT use.
Dodgy as!
Appear to charge a small, one off fee - however a couple of days later an attempt to make a recurring charge of £39.90 - fortunately this was declined by my bank.
Editing my initial review to reflect their response. The sign up process is not clearly indicating there is regular, monthly fees. It looks like your TrustPilot reviews say it all really.
26 mars 2026
Avis spontané
Réponse de Car Checking
Hello Martyn,
We’re sorry to hear about your concerns and understand how unexpected charges can be alarming.
For clarity, our service includes a trial period allowing customers to test the platform before any subscription begins. All details regarding the trial and any subsequent subscription are clearly indicated during the sign-up process and in our terms and conditions.
It appears that your bank declined the attempted payment, which prevented any subscription from being activated. We completely understand that the process can sometimes be confusing, and we are here to clarify any point and assist with your account if needed.
Please feel free to contact our support team so we can review everything and answer any questions:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We value your feedback and hope to ensure your experience is clear and positive.
Kind regards,
The car-checking.com Team
SCAMMERS - Do not use!
I would have given them zero stars if it was available.
DO NOT USE THIS COMPANY - IT'S A SCAM.
Tucked away in their Ts&Cs, your £5.95 payment actually signs you up for a £39.90 monthly subscription.
26 mars 2026
Avis spontané
Réponse de Car Checking
Hello Dave,
We are very sorry to read about your frustration and appreciate you sharing your concerns.
We want to clarify that our service includes a trial period designed to allow customers to test the platform before any subscription commitment. All details regarding the trial and subsequent subscription, including pricing, are displayed during the checkout process, and our terms and conditions explain this clearly.
We understand that this can sometimes be confusing, and we sincerely regret any misunderstanding. Our priority is to ensure every customer is informed and satisfied.
Please contact our support team so we can review your account, clarify the situation, and provide an appropriate solution:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
We value your feedback and hope to resolve this matter so that your experience can be turned into a positive one.
Kind regards,
The car-checking.com Team
Terrible service paid £20 for report
Terrible service paid £20 for report, only not to be able to view or download my car report shocking! want a full refund.
will be contacting my bank.
25 mars 2026
Avis spontané
Réponse de Car Checking
Hello Will,
We’re very sorry to hear about your experience and completely understand your frustration.
It is certainly not the experience we aim to provide. Once a report is purchased, it should be immediately accessible, so what you describe is likely due to a temporary technical issue or an incomplete access session.
Please rest assured that your report has been generated, and we would be more than happy to either restore your access right away or provide a full resolution, including a refund if the issue cannot be resolved promptly.
We strongly encourage you to contact our support team before taking further action with your bank, as we can resolve this quickly and efficiently for you.
You can reach us here:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Our priority is to make this right and ensure you receive the service you paid for. We truly hope to turn your experience around and regain your trust.
Kind regards,
The car-checking.com Team
Do Not Use - Approach with caution
As with all others on here submitting a complaint, I paid £5.95 for a one off report, but nowhere is it clear that this then activates a subscription despite what their auto response constantly states here. Luckily my bank blocked the additional payment, but now I have the inconvenience of my card being cancelled.
I received my report as requested, but the company works on the basis that they will probably catch a few people out on the subscription. This will trap those who are not IT literate and their banks don't pick up the fraud.
23 mars 2026
Avis spontané
Réponse de Car Checking
Hello Bethan,
We are very sorry to hear about your experience and completely understand your frustration. Your concerns about the subscription and the inconvenience caused are taken very seriously.
Our platform is designed to provide a clear trial period that allows users to test the service freely before any subscription begins. The subscription only activates after this trial if it is not cancelled, and we regret that this may not have been sufficiently clear in your case.
We would like the opportunity to review your situation personally and ensure everything is clarified. Please contact our customer support team directly so we can assist you and resolve the matter:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Your satisfaction is important to us, and we hope that after your case is resolved, you might consider updating your review to reflect the outcome.
Kind regards,
The car-checking.com Team
Scam website
Scam website, trick you into a £40 monthly subscription even if you think you are just paying for a single car check. No hope of a refund, I don’t know how this is legal. STAY AWAY
21 mars 2026
Avis spontané
Réponse de Car Checking
Hello Ed,
We are very sorry to hear about your experience and completely understand your frustration. Please know it is never our intention for any user to feel misled regarding payments.
On our platform, the service begins with a trial period that allows users to test all features freely before any subscription begins. The subscription only activates after this trial if it is not cancelled, and we regret that this may not have been clear in your case.
We would like the opportunity to review your situation personally, verify the charge, and work with you to resolve it. Please contact our customer support team directly so we can assist you promptly:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@car-checking.com
Your satisfaction is very important to us, and once your case is resolved, we hope you might consider updating your review to reflect the resolution provided.
Kind regards,
The car-checking.com Team
Con-artists
Con-artists! 5.90 for a check only to be signed for subscription absolute jokers. Infuriating.
22 mars 2026
Avis spontané
Réponse de Car Checking
Hello Mitchell,
We are very sorry to hear about your experience and understand your frustration. Please note that our service includes a trial period that allows users to test the platform before committing to any subscription. All details regarding subscriptions are available in the terms and conditions during the registration process.
If you were charged unintentionally or wish to clarify your subscription, our team is ready to review your account and assist you promptly.
You can reach us directly:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are committed to resolving this matter quickly and hope that once your issue is addressed, you may reconsider your feedback.
Nice and easy
22 mars 2026
Avis spontané
Réponse de Car Checking
Hello Fernando,
Thank you very much for your positive feedback. We are delighted to hear that you found our service nice and easy to use. Our goal is to make every step as simple and straightforward as possible for our users.
If you ever need assistance with future checks or have any questions, our team is always available:
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We appreciate your trust and hope to assist you again soon.
What a con! £45+ for one report!
What a con. They charge you £5.95 for the initial check then within days take a further £39.90. Customer service? There is no customer service there is merely a copy and paste, robotic reply with no attention to detail, care or understanding by this company. You receive generic emails and a complete lack of support or empathy.
Would highly recommend you avoid this company. As a single Mum who needed to check her car history, it cost me £45.85 for one report! Extremely disappointed and saddened by this firm. Please avoid.
28 février 2026
Avis spontané
Réponse de Car Checking
Dear Debbs,
Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and understand how frustrating unexpected charges can feel, especially when you were simply looking for a quick vehicle history check.
We would like to clarify that after the initial report purchase, users are offered a trial period allowing them to fully test the platform and its additional features before any continued subscription. This information is presented during the checkout process and also confirmed in the welcome email sent immediately after registration. Of course, the subscription can be cancelled at any time during the trial period if the service does not meet expectations.
We are also genuinely sorry if our previous responses felt impersonal or insufficient. That is certainly not the experience we want to provide. Our support team handles a high volume of requests, but we always aim to treat each situation individually and with care. Your comments are therefore very important to help us improve.
Please do not hesitate to contact us directly so we can review your case in detail and look for a fair solution together. We would really appreciate the opportunity to restore your confidence in our service.
📧 By email: contact@car-checking.com
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We sincerely hope you will give us the chance to assist you further and possibly reconsider your review once your situation has been resolved.
Kind regards,
The Customer Support Team
TRUST THE BAD REVIEWS
Would give zero stars if possible. Appalling company who trick you into signing up to a costly (£39) monthly subscription - which is NOT clearly mentioned at any point - and then refuse to refund even once you cancel the subscription.
Trust the bad reviews and do not use this company, shady and non trustworthy.
18 mars 2026
Avis spontané
Réponse de Car Checking
Dear Joy,
Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and the feeling you describe regarding your experience.
We would like to clarify that our service includes a trial period which allows users to fully test the platform before any continued commitment. Information related to the optional monthly subscription is displayed during the purchase journey and in the confirmation emails sent after the order. We understand however that online processes can sometimes feel unclear, and we sincerely regret any frustration this may have caused.
Please rest assured that our intention is never to mislead our customers. Our support team reviews each situation individually and always aims to find a fair and satisfactory solution whenever possible.
We kindly invite you to contact us directly so we can take another look at your case and assist you further:
📧 By email: contact@car-checking.com
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Your satisfaction is important to us, and we would genuinely appreciate the opportunity to restore your confidence in our service.
Kind regards,
Customer Support Team
Having to write this review is a pain
Having to write this review is a pain, I have already paid
17 mars 2026
Avis spontané
Réponse de Car Checking
Hi Chris,
We are sincerely sorry for the frustration and the "pain" this step has caused you. We want to be absolutely clear: transparency and customer trust are our top priorities, and you should never feel forced to provide a review to access a report you have already paid for.
The prompt for feedback is intended as an optional quality control measure to help us improve, and it should never act as a barrier to your purchase. If the interface or a technical loop made it feel mandatory, we sincerely apologize for this inconvenience.
There is no need for further delay: we want to ensure you have your documents immediately and without any more hurdles. If you contact our support team today, we commit to the following:
Direct Document Delivery: We will manually verify your account and send your vehicle reports directly to your email address so you have them for your records right away.
Full Refund Review: As a gesture of good faith for the frustration caused by this experience, we are more than happy to discuss a full refund of your initial payment.
Subscription Verification: We will also double-check that any trial period or membership is closed so no further charges occur.
Please reach out to us directly so we can settle this for you manually:
📧 By email: contact@car-checking.com (Please mark as "Urgent - Chris Pratt")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope our quick response and willingness to provide your documents directly will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
It annoying having to write a review to…
It annoying having to write a review to see my documents
16 mars 2026
Avis spontané
Réponse de Car Checking
Hi Paul,
We are sincerely sorry for the annoyance this step has caused you. We want to be absolutely clear: transparency and customer trust are our top priorities, and we never want a user to feel that a review is a "requirement" to access a report they have already purchased.
The request for feedback is intended as an optional part of our quality control process to help us improve our service. If the interface made it feel mandatory or caused a delay in accessing your documents, we sincerely apologize for this frustration.
There is no need for further inconvenience: we want to ensure you have your documents immediately and without any more hurdles. If you contact our support team today, we commit to the following:
Direct Document Delivery: We will manually verify your account and send your vehicle reports directly to your email address so you have them for your records right away.
Full Refund Review: As a gesture of good faith for the frustration caused by this experience, we are more than happy to discuss a refund of your payment.
Subscription Verification: We will also double-check that any trial period or membership is closed so no further charges occur.
Please reach out to us directly so we can settle this for you manually:
📧 By email: contact@car-checking.com (Please mark as "Urgent - Paul Jastrzebski")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope our quick response and willingness to provide your documents directly will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
Went online for an honest review of my…
Went online for an honest review of my car purchase, wish I had visited trustpilot first. All the other reviews are correct. My bank spotted and stopped the £39.90 debit payment. Nationwide are onto your Scam, expect your revenue to decline.... DO NOT USE AT ALL....
14 mars 2026
Avis spontané
Réponse de Car Checking
Hi there,
We are sincerely sorry for the frustration and concern this situation has caused. At car-checking.com, transparency and customer trust are our top priorities, and we never want a user to feel that our service is anything less than helpful.
The charge of £39.90 corresponds to our membership, which begins after an initial 72-hour trial period. This trial is designed to provide ongoing access to our full suite of vehicle monitoring and valuation tools. We strive to make these terms clear during checkout, but we understand if this was not your intention for a one-time report.
There is no need for a bank dispute or further worry: we are fully prepared to resolve this for you manually and immediately. Since your bank has already stepped in, we would like to ensure your account is correctly closed in our system to avoid any future confusion. If you contact our support team today, we commit to the following:
Immediate & Permanent Cancellation: We will manually verify that your membership is closed so no further charges ever occur.
Account Status Confirmation: We will provide you with a written confirmation of the cancellation for your records and your bank.
Good Faith Resolution: If the payment has already been stopped, we simply want to ensure your file is in order to prevent any administrative errors.
Please reach out to us directly so we can settle this for you manually today:
📧 By email: contact@car-checking.com (Please mark as "Urgent")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our transparency and our immediate willingness to cooperate will encourage you to reconsider your rating once we have settled this matter together.
Best regards,
The Customer Service Team car-checking.com
AVOID THIS COMPANY AT ALL COSTS
As with other people the company are profiteering by charging 5.95 for a car check and then hitting you with a £40 recurring monthly charge that you can't get back - AVOID AT ALL COSTS!
11 mars 2026
Avis spontané
Réponse de Car Checking
Hi Trevor,
We are sincerely sorry for the frustration and concern this situation has caused. We want to be absolutely clear: car-checking.com is a legitimate service dedicated to transparency, and we never want a customer to feel that a charge is final if they are not satisfied.
The initial charge of £5.95 covers your vehicle history report and includes a 72-hour trial period to our full suite of automotive tools. This trial is designed to provide ongoing access to monitoring and valuation updates before the monthly membership begins. We strive to make these terms visible during checkout, but we understand if this was not your intention for a one-time check.
There is no need for further concern regarding your funds: we are fully prepared to resolve this for you manually and immediately. If you contact our support team today, we commit to the following:
Full Refund of the £39.90 charge: Since you did not intend to sign up for an ongoing service, we are more than happy to refund this amount to your account as a gesture of good faith.
Immediate Cancellation: We will terminate the membership right away so no further charges ever occur.
Direct Confirmation: We will provide you with a transaction ID for the refund for your records.
Please reach out to us directly so we can verify your account and process the refund on the spot:
📧 By email: contact@car-checking.com (Please mark as "Urgent - Trevor Aldis")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our transparency and our immediate willingness to return your funds will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
Fraudulent company
Fraudulent company, advertising a check for £5.95 and then taking a subscription fee. Avoid, will be stopping payment with my bank.
16 mars 2026
Avis spontané
Réponse de Car Checking
Hi Michael,
We are sincerely sorry for the frustration and concern this situation has caused. We want to be absolutely clear: car-checking.com is a legitimate service dedicated to transparency, and we never want a customer to feel misled.
The initial charge of £5.95 covers your vehicle history report and includes a 72-hour trial period to our full suite of automotive tools. This trial is designed to provide ongoing access to monitoring and valuation updates before the monthly membership begins. We strive to make these terms visible during checkout, but we understand if this was not your intention for a one-time check.
There is no need to wait for a bank process: we are fully prepared to resolve this for you manually and immediately. If you contact our support team today, we commit to the following:
Immediate Cancellation: We will terminate the membership right away so no further charges ever occur.
Full Refund of the subscription fee: Since you did not intend to sign up for an ongoing service, we are more than happy to refund the subscription charge to your account as a gesture of good faith.
Direct Confirmation: We will provide you with a transaction ID for the refund for your records.
Please reach out to us directly so we can verify your account and process the refund on the spot:
📧 By email: contact@car-checking.com (Please mark as "Urgent - Michael Webster")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our transparency and our immediate willingness to return your funds will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
DO NOT USE THEY TAKE EXTRA MINEY AT WILL
DO NOT USE I paid for a report at £5.95 which I got ok, however the after I was charged £39+ the bank said I had signed up to a subscription service. I have back through all the links I used and no where is a subscription mentioned.
In my profile there is no subscription mentioned it’s not anywhere,
13 mars 2026
Avis spontané
Réponse de Car Checking
Hi Sharran,
We are sincerely sorry for the frustration and concern this situation has caused. At car-checking.com, transparency is a core value, and we never want a customer to feel that a charge was hidden or unexpected.
The charge of £39.90 follows an initial 72-hour trial period that provides full access to our premium vehicle monitoring and valuation tools. We strive to make these terms visible during the check-out process, but we understand that if you were focused on a one-time report, this information may have been overlooked.
There is no need for further stress or searching through your profile: we are committed to making this right for you manually and immediately. If you contact our support team today, we commit to the following:
Immediate Cancellation: We will manually verify that your account is closed so no further charges ever occur.
Full Refund of £39.90: Since you did not intend to sign up for an ongoing service, we are more than happy to refund this charge as a gesture of good faith.
Direct Confirmation: We will provide you with a transaction ID for the refund for your records and peace of mind.
Please reach out to us directly so we can identify your account and process the refund on the spot:
📧 By email: contact@car-checking.com (Please mark as "URGENT - Sharran Green")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our immediate accountability and our willingness to return your funds will encourage you to reconsider your rating once we have settled this together.
Best regards,
The Customer Service Team car-checking.com
Making me write this to get what i…
Making me write this to get what i payed for
13 mars 2026
Avis spontané
Réponse de Car Checking
Hi there,
We are sincerely sorry that you felt forced to provide a review to access your report. We want to be absolutely clear: transparency and customer trust are our top priorities, and leaving a review should always be an optional step to help us improve, never a barrier to what you have already paid for.
If the interface or a technical loop made it seem mandatory to proceed, we sincerely apologize for this frustration. We want to ensure you have the information you need without any further hurdles.
There is no need for further inconvenience: we are committed to making this right for you immediately. If you contact our support team today, we will:
Direct Report Delivery: We will manually verify your purchase and send your vehicle report directly to your email address for your records.
Full Refund Review: As a gesture of good faith for the frustration caused by this experience, we are more than happy to discuss a full refund of your payment.
Subscription Check: We will also ensure any trial or membership is permanently closed so no further charges occur.
Please reach out to us directly so we can settle this manually for you today:
📧 By email: contact@car-checking.com (Please mark as "Urgent - oldskool")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our quick response and our willingness to provide your report directly will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
Sure one shouldn’t be forced to write a…
Sure one shouldn’t be forced to write a review so as to get a report that you paid for. I’ve not seen anything like this before!
13 mars 2026
Avis spontané
Réponse de Car Checking
Hi Linda,
We are sincerely sorry that your experience on our platform felt restrictive. We want to be absolutely clear: transparency and customer trust are our top priorities, and we never want a user to feel "forced" into providing a review to access a report they have already paid for.
The request for feedback is intended as an optional step to help us improve our service. If a technical loop or the interface design made it seem mandatory to proceed, we sincerely apologize for this frustration. We want to ensure you have full access to the information you purchased without any further hurdles.
There is no need for further inconvenience: we are committed to making this right for you immediately. If you contact our support team today, we will:
Immediate Report Delivery: We will manually verify your account and send your vehicle report directly to your email address to ensure you have it for your records.
Full Refund Review: Since your initial experience was not seamless, we are more than happy to discuss a refund of your payment as a gesture of good faith.
Subscription Verification: We will also double-check that any trial period or membership is closed so no further charges ever occur.
Please reach out to us directly so we can settle this for you manually:
📧 By email: contact@car-checking.com (Please mark as "Urgent - Linda")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our quick response and willingness to provide the report directly will encourage you to reconsider your rating once we have resolved this together.
Best regards,
The Customer Service Team car-checking.com
Dreadful! Rely on misleading people
Paid £1.95 for the basic check on a single car, only to be charged £39.90 2 days later for a subscription I didn’t want.
Emailed for a refund of the £39.90 that is pending to be told “it’s in T&C’s so no”.
Disgraceful way to operate an alleged business. Will always use Car Vertical etc in future as usual, who clearly state all costs and care for customers in after sales rather than this company who clearly don’t care or wish for your return.
12 mars 2026
Avis spontané
Réponse de Car Checking
Hi Connor,
We are sincerely sorry for the frustration this has caused and, more importantly, for the initial response you received. We want to be absolutely clear: transparency and customer satisfaction are our top priorities, and "it's in the T&Cs" is not the level of service we aim to provide when a customer feels misled.
The charge of £39.90 follows an initial 72-hour trial period that provides full access to our premium vehicle monitoring and valuation tools. While we strive to make these terms visible, we understand that if you only required a one-time basic check for £1.95, this ongoing membership was not your intention.
There is no need to settle for an unsatisfactory answer: we are committed to overturning that initial decision and resolving this for you manually and fairly today. If you contact our support team again, we commit to:
Immediate Refund of the £39.90: We will process a full refund of the pending or completed subscription charge as a gesture of good faith.
Permanent Cancellation: we will manually verify that your membership is closed so no further charges can ever occur.
Direct Confirmation: We will provide you with a transaction ID for the refund for your records.
Please reach out to us once more so we can correct this oversight and settle your account on the spot:
📧 By email: contact@car-checking.com (Please mark as "URGENT - FOR ATTENTION OF MANAGER - Connor Johnston")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating and your view of our after-sales care.
Best regards,
The Customer Service Team car-checking.com
Thought i bought a report for 5.95
Thought i bought a report for 5.95
Got the said report and then got charged 39.90!!
Tried to contact for refund but no reply...
Scam company. Had to block my card details with my bank incase they did it again.
Avoid!!!!!
12 mars 2026
Avis spontané
Réponse de Car Checking
Hi Steven,
We are sincerely sorry for the frustration and for the delay in our response. We want to be absolutely clear: car-checking.com is a legitimate service, and we never want a customer to feel the need to block their card to resolve a simple subscription matter.
The charge of £39.90 follows an initial 72-hour trial period that provides full access to our premium vehicle monitoring and valuation tools. We strive to make these terms visible during the check-out process, but we understand if this was not your expectation for a one-time report.
There is no need for further stress or bank intervention: we are fully committed to resolving this for you manually and immediately. If you contact our team today, we commit to the following:
Immediate Cancellation: We will manually verify that your account is closed so no further charges can ever occur, regardless of your card status.
Full Refund of £39.90: Since you did not intend to sign up for an ongoing service and feel let down by our response time, we are more than happy to refund this charge as a gesture of good faith.
Direct Confirmation: We will provide you with a transaction ID for the refund for your peace of mind.
Please reach out to us directly so we can identify your account and process the refund on the spot:
📧 By email: contact@car-checking.com (Please mark as "URGENT - Steven Ahl")
📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating once we have settled this together.
Best regards,
The Customer Service Team car-checking.com
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