Car Planet Avis 

I had a great experience, Noah was extremely helpful and kind, he explained everything very clearly and found the best solution for me. Thanks a lot to everyone. I would recommend to everyone.

**A simple windscreen complaint has ended up going to court**

I bought a vehicle from Car Planet in March and, a week later, discovered a crack in the windscreen.

I have photographic evidence from the day I collected the vehicle showing that the crack was already present at the point of sale. It was never disclosed to me and was also unknown to the sales representative, which I have email evidence confirming.

Ironically, Car Planet themselves produced the photograph showing the damage while arguing that it was not a latent problem and that I had accepted the vehicle as it was. However, a dealer's obligations are not the same as those of a private seller, and my complaint has been based on my statutory rights under the Consumer Rights Act.

Initially, Car Planet accepted my complaint and arranged for me to return the vehicle for an inspection. However, later that same day, the case was reviewed internally, **Car Planet cancelled the inspection they had arranged**, and I was called and told that the case was closed and they would do nothing.

I continued trying to resolve the issue through emails, telephone calls and WhatsApp, without success. I eventually sent a registered formal complaint and received a letter of deadlock. I also offered to use ADR to avoid court proceedings, but this was ignored.

With no other resolution available, I issued a small claim and obtained three independent quotations for replacement of the windscreen and the required ADAS calibration. All three were very similar.

Car Planet then had four weeks to file their Defence. They did not contact me to try to resolve the dispute until **the final day**.

They proposed replacing the windscreen themselves if I withdrew my claim. By this point I had already paid the court fee and spent considerable time pursuing the matter. Given my previous experience with them, I simply asked for their proposal to be confirmed in writing before I withdrew a live court claim. I was told that written confirmation would be sent within 5–10 minutes.

**It never arrived.**

Instead, they filed a Defence alleging that I had failed to cooperate, had not allowed them to inspect the vehicle and had failed to mitigate the loss.

The suggestion that I refused an inspection is particularly frustrating because **they were the ones who cancelled the inspection they had arranged**.

Their Defence accepts liability and the dispute is now essentially about the amount required to rectify the problem. My quotation was £700.70 for replacement of the windscreen and the required ADAS calibration, which they argue is excessive.

I have therefore gone even further and now obtained **five independent quotations**. I even obtained a quotation in Watford to check whether pricing in my area was affecting the cost. The quotations are all within a similar range for my particular vehicle model and specification.

The case has been through mediation without resolution and is now proceeding towards a court hearing.

I find it extraordinary that what should have been a straightforward issue with a windscreen has required months of correspondence, a registered formal complaint, a deadlock letter, multiple independent quotations and ultimately court proceedings.

I have kept photographs, emails, correspondence and records throughout the process and will now allow the court to determine the dispute.

Based entirely on my own experience, I would not recommend Car Planet.

I recently purchased a vehicle from Car Planet in Barnet and had a very smooth experience, the staff looked after me throughout the process. At the point of sale, the salesman agreed to reimburse me for getting the car valeted and for a quick repair to the engine cover, once I sent over the receipts.

After I did, I was put in touch with Ali, who was fantastic, he processed the reimbursement even faster than I expected.

Overall, great service from start to finish. I’d happily recommend Car Planet Barnet.

They can’t improve as they sell problematic cars at full price.brought a car lasted less the 24 hours

Avoid at all costs. Brought a car last night and it stopped working this morning didn’t even last for 24 hours !!! Company is a joke

Jason was helpful and knowledgeable about all the vehicles that we looked at. We were very happy with our purchase.

Ask for Aaron.

Allan was our point of call and very helpful indeed. Got the car we wanted at a fair price and drove away the same morning.
The company would 'like' you to purchase through HP but not insistent and would 'like' to sell the extra add ons such as warranty but understood and didn't put too much pressure on us.
We had a lovely Portuguese gentleman tat helped with the paperwork once purchase was being processed who was beyond helpful as I was having difficulty contacting my insurance company. He went way beyond what he needed to to assist me.

We were looked after by Jatin and he managed to arrange test drives for the cats we wanted to see. When we selected the car, he helpfully explained all the options and the process. On the whole a good experience.

If a company spend it's entire energy selling scrap and presenting like it's good to drive to customers then a 2 min review could save customers thousands from these misleading criminals who are allowed to sell shite and lie about it too. The ombudsman needs to get more involved

Do not buy a car from here. I bought a car from here and two days later there is problems with the car. I paid over 24 thousand for it called them up about the problem and they don’t care. Aftercare is telling me I have to wait 1 month till they can have a look at my car and try to fix it. Very unprofessional and rude after I’ve spent all that money on my car.

Not very helpful unprofessional rude. Please don't buy any car from them

Really happy with the service I received. The whole process was quick and straightforward, the price was very reasonable, and the communication was excellent throughout.

A special thanks to Hassan for all his help and support. He was very helpful, responsive and made everything easy from start to finish.

I’m very satisfied with the service and would definitely recommend them to others.

Time wasters! Bought my car via carwow and wasted a whole week with no response. Stay away!

Sina was extremely professional and provided outstanding customer service. A special thank you to him for all his help and support. I highly recommend asking for Sina and trusting him with your needs. Wishing him all the best.

Extremely disappointing and misleading experience -avoid!

I am extremely disappointed with the way we have been treated by this company.

Firstly, they carried out a hard credit check without our knowledge or proper consent. We only found out when we checked Experian and saw that our credit score had been affected. This is completely unacceptable and shows a serious lack of transparency.

Secondly, they took £500 from my husband as a deposit. When we made it clear that we were unhappy with the interest rate being offered, both the colleague we were dealing with and the manager explicitly told us that the £500 would be refunded.

Since then, we have repeatedly called and chased them regarding our money, but our calls are being ignored and the £500 still has not been refunded. We should not have to keep chasing them for money that we were clearly told would be returned.

On top of all of this, we were kept there for the entire day. We watched people come and go while we were left waiting around, which was a complete waste of our holiday and our valuable time. The way we were treated throughout the day was extremely disrespectful and unprofessional.

The whole experience was stressful, frustrating and completely unacceptable. We went there expecting a straightforward and professional car-buying experience, but instead we left feeling ignored, misled and badly treated.

I would never trust them again to buy a car — especially not the Watford branch. In our experience, the promises made by the staff and management were not honoured, and we were left chasing them for our money. A complete lack of honesty, transparency and professionalism.

Think twice before dealing with this branch.

Thank you, Ahmad safaye from after sales , for your hard work. It is clear that you genuinely care about helping customers, and your efforts are greatly appreciated.

The staff were all very helpful. From reception staff always checking if everyone had been seen, to the sale assistants.
Very accommodating and always doing the best for you.