Car Planet Avis 

We choose right car and your service is help the need to satisfy our mind .

Good friendly caring people

Avoid at all costs. Currently in a legal dispute as we were sold a faulty car which they have failed to repair or provide a refund for. Calls and emails go entirely unanswered by after sales team. Do not under any circumstances purchase from this company.

When I went to collect my car the items that were promised were not delivered, the car was supposed to have a full valet done ready for collection, fuel was supposed to be added as tank was empty and number plate clips were supposed to of been replaced, as promised by Kaleem Mehmood. I was booked in for 6pm for collection when I arrived the car was in exactly the same spot I had parked it in after test drive and was filthy I was seen at almost 8pm with other customers arriving after me seen first its only because I complained to the manager I was seen next, the car had not been washed the service was appalling I was told I could bring the car back and they would put this right I have emailed Kaleem twice and he hasn't even had the decency to reply.

We are happy with the car that we have bought from Car Planet Watford, and we are satisfied with the excellent service from there. Thank you!

⭐☆☆☆☆

Absolutely terrible customer service from start to finish.

The staff had very little knowledge about the Ghost immobiliser fitted to the car and were unable to answer basic questions. After my finance was approved, communication was extremely poor. I made several calls but received no response, leaving me completely in the dark.

Before collection, I informed the dealership that I would be arriving the following morning and specifically asked for the car to be washed and ready. When I arrived, the car had not been cleaned, and I was forced to wait an extra hour while they prepared it. This should have been done before my arrival.but car was still not clean inside properly it was dusty.

The whole experience felt unprofessional and disorganised. Buying a car should be an exciting experience, but instead it was frustrating and stressful due to poor communication, lack of product knowledge, and failure to prepare the vehicle as promised. I would not recommend this dealership based on my experience.

Went on a Monday evening and it was rammed, felt that it was a bit chaotic. and although I have bought a car here (we will see if it's ok) the hard sell didn't ever seem to stop.

Shit customer service lying. They say five minute after they coming after 30 minutes they keep you in one room and then they disappear. They are smoking. And he doesn’t care about the customer.

Genuinely Staff is very good , humble and cooperative.

I called today to book a service and spoke to Fahim, who was very courteous and professional. he called me back to check I had received all the details in the email.

Amazing service from Hassan Baker
He was great and helpful

My experience with Car Planet Watford was mixed.

Initially, the sales process was positive. However, after cancelling my purchase, I experienced significant delays in receiving the return of my £500 deposit. I first requested the refund on 16 July 2026 and, despite several follow-up emails and telephone conversations with different members of staff, I had to repeatedly chase the matter. The lack of communication during this period was disappointing and caused unnecessary frustration.

The reason I have given three stars rather than fewer is because, after I escalated my concerns to the Customer Relations team, Mashrur took ownership of the issue. He responded promptly, kept me updated, and ensured that my refund was processed and returned to my account the very same day.

I hope Car Planet can improve its communication and refund process so that future customers do not have to go through the same experience. Credit where it is due, however—once the matter reached the right person, it was resolved quickly and professionally.

There was a lot of delay processing the funding application

very good customer service and experience is so amazing

Car planet is a great company and helped not only me but also my son with a purchase.

Hassan was very clear with what they could offer and dealt with any questions quickly

Very efficient service. Everything made clear. Shame we had to go back as the petrol cap was stuck. Hopefully this will be rectified once part is in stock.

I just completed a one star review on don't buy cars from them. I now received the usual reply from car planet saying they want to look into the issue. They want all my details but I have my payment back after a month of many correspondence. If you do not reply with your details your review is taken down. So I was wondering where all the one star reviews went. Maybe it needs a better system so that the reviews are not taken down.

I had a very positive experience dealing with Riyan at Car Planet.

He was professional, courteous and patient throughout the process, answering all my questions clearly and helping me reserve the vehicle with confidence. As I wanted to arrange an independent pre-purchase inspection, Riyan was also very helpful in explaining how the process worked and was open and accommodating throughout our discussions.

Buying a used car is an important decision, and I really appreciated his honest, straightforward and professional approach. Based on my experience so far, I would be happy to recommend Riyan to anyone looking for knowledgeable and customer-focused service.

Great range of cars, competitive pricing professionally run, will have no hesitation in buying from Car Planet again .

would strongly advise anyone considering buying a car from Car Planet to think twice.

What should have been an exciting day turned into one of the most frustrating customer experiences I’ve ever had.

It took 7 hours and 20 minutes to complete the purchase of one car. The majority of that time was spent sitting around waiting, with very little communication from staff. We were constantly told, “It’ll just be two minutes,” only to be left waiting 20–30 minutes at a time. If you’re busy, be honest with your customers rather than repeatedly giving unrealistic timeframes.

To make matters worse, we had two children with us who became increasingly tired, bored and hungry after spending over seven hours waiting. There was very little consideration shown for the fact that we were a family who had already been there all day.

They also managed to take the wrong registration number for our part exchange, causing yet more unnecessary delays.

Despite repeatedly telling them no, we were asked four separate times if we wanted to purchase an extended warranty. Once we’d declined, our decision should have been respected instead of us being repeatedly pressured to buy additional products.

We were promised the car would receive a full valet before collection. What we received was nowhere near a full valet. The car looked as though it had only been given a quick wipe over and certainly wasn’t presented to the standard you’d expect when spending thousands of pounds on a vehicle.

The most concerning part was discovering that the panoramic roof was ripped. What’s even worse is that the dealership didn’t find this themselves—I only discovered it because I asked for the roof to be closed before we left. This should have been identified during the inspection and preparation of the vehicle. Had I not asked, I could easily have driven away with a damaged roof.

Their proposed solution has been equally disappointing. We’ve been asked to return on 15 August, which means a two-hour round trip at our own expense in fuel and time to fix a problem that should never have existed in the first place.

The dealership is also in the middle of nowhere, and we’ve been told they may not be able to provide a courtesy car. If that’s the case, we’ll be left waiting there for several hours while the repair is carried out. It feels unfair that we’re expected to lose more time and spend more money to correct an issue that should have been identified before the car was handed over.

The level of customer service throughout has been extremely poor. Delays, poor communication, repeated sales pressure, inadequate vehicle preparation and a complete lack of customer care have left us feeling incredibly disappointed.

Buying a car should be an exciting and enjoyable experience. Instead, ours was stressful, exhausting and unacceptable. Spending over seven hours at a dealership, with two tired and hungry children, only to leave with a car that hadn’t been properly checked or prepared, and then being expected to spend more of our own time and money to correct the dealership’s mistake, is simply not the level of service anyone should expect.

Based on our experience, I would not recommend Car Planet.