Very bad service, poor customer service terrible service after sale is done sold me a number plate and received a different number plate. Sale person Edu has attitude is rude and arrogant. Jordan rath... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tiffany Cain was fantastic with open and honest answers and made my purchasing experience a real pleasure. She went through everything I could not have asked any more. It would be a pleasure deali... Voir plus
L'entreprise a répondu
Hassan from the Barnet branch made my experience a great one. He was very professional, polite, confident in his craft, which made me feel comfortable throughout the process of purchasing. Carplant... Voir plus
L'entreprise a répondu
Thank you, Ahmad safaye from after sales , for your hard work. It is clear that you genuinely care about helping customers, and your efforts are greatly appreciated.
L'entreprise a répondu
À propos de l'entreprise
À propos de Car Planet
Écrit par l'entreprise
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Coordonnées de contact
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Royaume-Uni
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Bien
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Audi Q5
Very well organised and customer service - not pushy at all. Although we 90% was likely going to buy the vehicle.
Went on a Sunday was very busy but still managed very well. We found the best deal around car was perfect would recommend this company and would go back
2 août 2026
Réponse de Car Planet
Thank you so much for your fantastic review! We're delighted to hear that you found our team well organised and appreciated our no-pressure approach to customer service. It's great to know you found the perfect car and the best deal around.
Sundays can certainly be busy, so we're especially pleased that you felt well looked after throughout your visit. Your recommendation means a great deal to us, and we're thrilled to hear you'd choose Car Planet again in the future.
We hope you enjoy every mile in your new car, and we look forward to welcoming you back when the time comes.
Kind regards,
Car Planet
Admin very efficient.
Admin very efficient.
I just feel the people who show the car need more knowledge about the cars
29 juillet 2026
Réponse de Car Planet
Thank you for taking the time to share your feedback. We're pleased to hear that you found our admin team to be efficient.
We also appreciate your comments regarding our vehicle knowledge. Customer feedback is invaluable, and we'll certainly take your suggestion on board as we continue to develop and support our team to provide the best possible service.
Thank you for choosing Car Planet, and we hope to welcome you again in the future.
Kind regards,
Car Planet
The sales agent was great
The sales agent was great and would work with her again in future.
31 juillet 2026
Réponse de Car Planet
Thank you for your kind review! We're so pleased to hear that our sales agent provided you with such a great experience. It's wonderful to know they made a positive impression, and we'll be sure to pass on your lovely feedback to the team.
We truly appreciate your support and are delighted to hear you'd be happy to work with us again in the future. We hope you enjoy your new car, and we look forward to welcoming you back.
Kind regards,
Car Planet
Very friendly and personable
Very friendly and personable. Love the car. Quick to sort out.
25 juillet 2026
Réponse de Car Planet
Thank you for your fantastic review! We're delighted to hear that you found our team friendly and personable, and even more pleased that you love your new car.
It's great to know everything was sorted quickly and that you had a positive experience with us. We really appreciate your kind words and hope you enjoy every mile in your new car.
Kind regards,
Car Planet
I went into car planer Watford over the…
I went into car planer Watford over the weekend and there was some lady advising not to buy due to the reviews. I thought to give car planet a chance as I placed a car on deposit, not a reservatjon . I got there and the car was sold! I travelled one hour and I got no fuel reimbursement. Too make things worse not even the toilets were clean.
1 août 2026
Avis spontané
Réponse de Car Planet
Hi,
We are sorry to hear about your experience and understand your disappointment, especially after travelling to our Watford branch with the expectation of viewing the vehicle.
We appreciate the time and effort customers put into visiting us, and we are sorry that your visit did not meet the standard of service we aim to provide.
We would like the opportunity to look into what happened and understand the circumstances surrounding your visit. Please could you contact us at [support@car-planet.co.uk] with your details, including the vehicle registration (if available) and any booking/deposit information, so we can investigate this further and assist you accordingly.
We take customer feedback seriously and always aim to improve the experience we provide.
Kind regards,
Car Planet
Lots of affected customers are ignored
Just to let affected customers of car planet Watford Barnet and Enfield know there are 2 support groups regarding issues with car planet trading Ltd aftersales on Facebook, we have now visited outside car planet 3 times to make sure they are aware we are not happy with the way they treat their customers, they don’t follow the consumer rights act 2015 they lie pre purchase and ignore post purchase issues, we the customer are the problem!!!! and if you have a problem they want to ignore you, they state you are racist and call the police as they did yesterday on us all lies fabricated but of course that gets police there quicker than a murder.
That’s how unbothered they are.
So now having spent 14 months exhausting the legal process, I have had to raise to high court for bailiffs to collect and yes you guessed right they ignore courts and judgements too.
We are planning more visits to their businesses just to remind them we are still not happy with how they are treating us all and looking at the recent poor reviews nothing has changed.
Same reviews SAME responses like parrots, but talk a lot of meaningless BS to waste your time deflecting all their issues onto customers.
If buying there GET AN INDEPENDENT INSPECTION DONE FIRST don’t trust their workshop, paperwork or sales team because if you do you get to deal with AFTERSALES and they do not care how their business affects you.
Do your homework on customer issues social media they use to sell is also there to provide another insight as they block anyone that write negatively. I’m fed up sick to my back teeth of them calling me to gloat after I win a CCJ against them asking “WHATS IT GOING TO TAKE TO MAke ALL THIS GO AWAY” turn up to court might help pay what you owe that the out of pocket expenses 14 months has accrued.
They buy cheap sell high and just pass on known issues to customers to maximise their profits.
Calling me a racist is the lowest snakeiest thing they could do to try and insight anger in others in public . They are Disgraceful and reported to ombudsman
1 août 2026
Avis spontané
Extremely helpful knowledgeable guys
Extremely helpful knowledgeable guys, not at all pushy, answered any questions we had so we understood. We were very happy with the whole way through. Thanks guys.
31 juillet 2026
Réponse de Car Planet
Thank you so much for your wonderful review! We're delighted to hear that our team was helpful, knowledgeable, and made you feel comfortable throughout the process without any pressure. It's great to know all of your questions were answered clearly and that you were happy with your experience from start to finish.
Your kind words mean a lot to us, and we'll be sure to share your feedback with the team. We hope you enjoy every mile in your new car, and thank you again for choosing Car Planet.
Kind regards,
Car Planet
Qaim is a very polite salesman and was…
Qaim is a very polite salesman and was very helpful BUT the whole experience has left me absolutely frustrated. Spent 5 hrs in the Watford branch 27.7.26 when system crashed. My car was to be delivered next day at 2. Didn’t arrive until after 5, even though i explained I had an appointment at 5 which I had to cancel. No documentation delivered, informed them I needed the new keepers slip as proof of being the new owner, to enable me to obtain my local parking permit, been calling every day for past 6 days and getting passed from pillar to post. Customer service just keep transferring to people who never answer.
Please make you have absolutely every documentation needed before you leave as you may find it beyond impossible to receive it afterwards
27 juillet 2026
Réponse de Car Planet
Hi Jennifer,
We are sorry to hear about your experience, and someone from our team will be in touch shortly to discuss this.
Kind regards,
Car Planet
Excellent costumer’s service thanks to…
Excellent costumer’s service thanks to Tiffany
27 juillet 2026
Réponse de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that Tiffany provided you with excellent customer service. We’ll be sure to pass on your positive feedback to her.
Thank you for choosing Car Planet, and we appreciate your support.
Kind regards,
Car Planet
They were very professional and very…
They were very professional and very helpful. Went to see a car loved it but the journey was back on a motorway which I can’t do so they offered to drop it off that same day. Definitely will go back in 3 years to swap over for another car.
1 août 2026
Réponse de Car Planet
Dear Customer,
Thank you for your wonderful review. We're delighted to hear that you found our team professional and helpful, and that we could make your experience even easier by delivering your car the same day.
It’s fantastic to know that you're already planning to return in the future. We truly appreciate your support and look forward to helping you with your next vehicle in a few years' time.
Kind regards,
Car Planet
The worst service ever!!!
I just wanted to express my deep disappointment with the lack of professional customer service on your part. I am referring to the Barnet location, where I purchased a car yesterday that was supposed to be delivered to me today following a scheduled service. Unfortunately, neither the service nor the delivery don’t took place due to a lack of responsibility and professionalism in handling me as a customer. Regrettably, I have no choice but to cancel the purchase and report the matter to the Financial Ombudsman regarding the losses I have incurred.
1 août 2026
Réponse de Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Had a great day at car planet
Had a great day at car planet, found the right car, was all done and dusted by the end of the day.
Paperwork sorted new mot and back home. Well done
30 juillet 2026
Réponse de Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that you found the right car and that everything was completed smoothly in just one day. It’s great to know the paperwork, new MOT, and overall process all met your expectations.
Thank you for choosing Car Planet, and we wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
AVOID AT ALL COST
Please do not get fooled by the prices . This company is a complete fraud . I was fooled by the price . They sold me a damage car online without disclosing in June. Promises after promises to pick up and fix the damage . The after sales team lie one after the other . From Cara , ZIyad and Sababa hossain. I’ve been calling them daily and emailing and they ignore . PLEASE AVOID . The Miah Brothers need to sort this out and fear God they are cheating people big time .
30 juin 2026
Avis spontané
Réponse de Car Planet
Hi,
We understand your frustration, and we also understand there are a few members involved in your issues. We are liaising with the aftersales team to ensure they maintain swift communication with you.
Kind regards,
Car Planet
Really good staff
Really good staff. We dealt with Haroon who helped us pick up our dream family car and was really helpful and great to talk with.
1 août 2026
Réponse de Car Planet
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that Haroon provided you with such helpful and friendly service while helping you find your dream family car. It's wonderful to know he made the experience enjoyable from start to finish.
We’ll be sure to pass on your kind words to Haroon. Thank you for choosing Car Planet, and we wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
The car planet Aftersales, Ahmad
The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Amna too for great customer service, and for being so helpful. Really appreciate as I know your team is busy! Thank you for the great service.
28 juillet 2026
Avis spontané
Réponse de Car Planet
Dear Customer,
Thank you for your wonderful review. We're delighted to hear that our Aftersales team provided you with such a positive experience. It's fantastic to know that Ahmad delivered first-class customer service and resolved your issue quickly and efficiently, and that Amna was also so helpful and supportive throughout.
We’ll be sure to pass on your kind words to both Ahmad and Amna. Thank you for choosing Car Planet, and we truly appreciate your support.
Kind regards,
Car Planet
Munirah's delight
Munirah's customer relations skills were exceptional. I found her re-assuring and she kept me informed through the process of my car being taken in for a minor repair to my rear sensors. Munirah called me frequently which gave me confidence that she would resolve the issue satisfactorily, despite my initial reservations. Thank you, Munirah.
31 juillet 2026
Avis spontané
Réponse de Car Planet
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Munirah's customer service made such a positive difference to your experience.
It's wonderful to know that her reassurance, regular communication, and commitment to keeping you informed gave you confidence throughout the repair process. We'll be sure to pass on your kind words to Munirah, who will be thrilled to know her dedication was appreciated.
Thank you for placing your trust in Car Planet. If there's ever anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Car Planet
I purchase a Mercedis benzGle from…
I purchase a Mercedis benzGle from CARPLANET on the 16 march 2026 they sold me a car that have engine problems and they MISLED ME BY not servicing the car and they told me they did ,The last service was21/01/2025 and i bought the car on the 16 march 2026 the adblue light came on on the 7may 2026 and i top up the adblue with 10 litre and the light was still on, In 2 months after buying the car start giving many problems also i got 6 months warranty which comes with the purchase of the car also i purchase extra 3 years warranty from the company the car stop driving on the 4 june 2026 the RAC sad the car wasnt fit for purpose they collected the car and bring it to them and they refuse to fix the car saying i drive the car without adblue which is not true i told them to undwind the deal they refuse CAR PLANET IS NOT A RELIABLE CAR COMPANY PLEAS DO NOT GO THERE FOR YOUR OWN PEACE OF MIND have invoice to confirm
16 mars 2026
Avis spontané
Réponse de Car Planet
Hi,
We are sorry to hear that you remain dissatisfied with the outcome of your case. However, we do feel that this review does not accurately reflect the circumstances.
As previously communicated, we initially accepted the vehicle into our workshop and were prepared to investigate and repair the reported concerns. Following a full diagnostic inspection, multiple technicians independently reached the same conclusion regarding the cause of the fault. Based on their findings, it was determined that the issue was not due to a pre-existing defect but was consistent with driver-related factors. Unfortunately, this meant we were unable to accept liability for the repairs.
These findings have been documented by our technicians and have been communicated to you throughout the process. The same information has also been shared with your finance company as part of their review.
Despite this, we have continued to assist you by discussing alternative options, including a part exchange, privately arranged repairs, and complimentary delivery to minimise any inconvenience.
Furthermore, as a gesture of goodwill, we stored your vehicle at our premises for approximately one month while you were away on holiday. Ordinarily, storage charges may apply in such circumstances; however, we chose not to charge you any storage fees in an effort to support you during this matter.
We appreciate that this is not the outcome you were hoping for, but we do not believe it is fair to suggest that we have refused to help. We have investigated the matter thoroughly, considered the available evidence, and provided our position based on the technical findings, while also making additional goodwill gestures to assist you where possible.
Kind regards,
Car Planet
Réponse de Car Planet
Hi,
A member of our team called you, and you mentioned everything was fine. We are sorry to hear this, and someone will be in touch.
Car Planet
Kind regards,
Réponse de Car Planet
Thank you for your fantastic review! We're delighted to hear that you received absolutely brilliant service. Your kind words mean a great deal to our team, and we're grateful you chose Car Planet.
We hope you enjoy your new car, and we look forward to welcoming you again in the future.
Kind regards,
Car Planet
Very good customer service and…
Very good customer service and reasonable price with good condition cars.
28 juillet 2026
Réponse de Car Planet
Dear Customer,
Thank you for your kind review. We're delighted to hear that you were pleased with our customer service, competitive prices, and the quality of our vehicles.
Thank you for choosing Car Planet, and we appreciate your support. We wish you many happy miles with your new vehicle.
Kind regards,
Car Planet
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.