CARAT* London Avis 

I required support in ordering a present from overseas, the team were very responsive across our timezone differences and resolved the issue quickly, supporting me with options.

Very quick and complete answer. Leanne thinks with you and thinks in solutions. Fantastic!

Fab earrings and really great customer service thankyou for expediting my order in time for my girlfriends birthday it saved my bacon 👍

Leanne in customer service was fabulous. She answered my question concerning the product piece I ordered. Then when I needed to be notified before my order was dispatched she sent me an email letting me know it was about to be dispatched and was that dispatch day alright with me. She was there every step of the way. Best customer service ever. So grateful for all her help.

From my initial contact with the after sales team at Carat regarding the repair of my earring to its safe delivery back to me I couldn’t have felt better cared for. I have long enjoyed selecting and wearing my beautifully designed Carat jewellery and now I feel assured that, should any of my pieces need extra attention, that I will receive the best attention and care.

I bought a pair of Lana Ear Jackets and they sent it our with one jacket missing. I queried this with them and they have returned the incomplete order to me and basically told me that he didnt leave their warehouse in that condition. i also explained to them that the packaging was also compromised and they have still held me accountable for the items. I have reported them to Klarna and CAB. I have also lodged a complaint with the FOS. These Companies should not be allowed to get away with this and the Consumer to be liable. STAY FAR AWAY FROM CARAT!!

Lovely jewellery and customer service team! I needed my jewellery delivered in time for my wedding so I have contacted customer support team for help. Leanne was very prompt to respond and very helpful, reassuring me the order will be delivered the next day, which it did!
Would definetely buy again and reccommend!

Amazing service from Leanne - with a delivery timed perfectly for my wife (for our anniversary). Thoroughly recommend the product and service of this company and staff

Went above and beyond to accommodate my gift delivery.

Huge thanks!

Horrendous customer service. I received a pair of Suriya Ear Jackets for my 30th birthday which were damaged, the same stone missing on both earrings, so very clearly a manufacturer issue. Unless I asked the person who gave me the gift for their receipt to return them, I’ve had to pay to have them fixed, despite them never being worn and it obviously being a fault with them as it’s a bilateral error. It took two weeks after returning them to hear back from them, and now they have my money, it’ll take a further 2-3 weeks to fix. I’ve never come across poor service like it.

Quick and effective response to my delivery query

Carat London are fantastic to deal with. Their products are stunning. I had a problem with a return and Leanne and the team did everything in their power to help replace the ring and now I have a stunning emerald cocktail ring which I love. I highly recommend Carat London to anyone thinking of making a purchase.

We are delighted with our experience with Carat* London. Such a Nice Company to deal with.
All their Jewellery is so beautiful and well made.
Leanne at Carat * Customer Service Team such a pleasure to talk to on any queries.

Awaiting my purchase but wanted to commend Carat on fabulous customer service when sorting out a query I had when ordering. Leanne has been very efficient and reassuring that she could help, and for that I’m really grateful. Thank you x C Allen( Whitley)

My request for a quick dispatch resulted in my order arriving less than 48 hours after placing it. Instantly reducing stress levels ahead of my wedding. Thank you Leanne, it’s appreciated - you couldn’t have been more helpful.

I purchased a ring and I needed to be delivered within 3 days. I sent the email on Monday 14th of August night and at 9:13 on the following morning Leanne replied to me saying she has asked to be dispatched and indeed it was the ring will arrive today 16th of August.
Thank you very much Leanne.

I ordered a beautiful bracelet for my granddaughter’s 18th birthday. Like all young ladies, she couldn’t decide what she wanted, then took ages choosing which bracelet , meaning I was very short of time to get it for her birthday.
The customer team were amazing and it arrived just in time.
Overall, communication is excellent and responses speedy. Thank you

I placed an order for the Harlow ring, was hopeful that it would arrive in time for our forthcoming holiday and Amanda in customer care could not have been more helpful and I received it the very next day- amazing service, thank you so much!! Oh and I love the ring- beautiful!!

Bad experience so far. Ordered some diamond earrings for a special birthday’s present on 23/04/23 and still not received the item. Tried to contact customer service and the answer I receive is always that they are expecting some further delays of 4 weeks and they can process a refund should I wish to accept it. I’ve been trying to contact customer service for the past 3 days with no reply yet to get a further update as we now hit the 2 months waiting time.

Purchased Francine Round Prong Tennis Bracelet (Gold, 16cm). Perfect fit for both daily-use and special occasions. I’m getting compliments all day!

Aftercare is also excellent. A safety catch of my bracelet came loose but I got it fixed and had it back to me in just a matter of a week or so. Thanks very much!