CARAT* London Avis 

This was my first time shopping with CARAT London. I required some technical support with my account, and received an efficient and exceptional response from Leanne. She resolved the technical issue. Furthermore, she responded to further queries about the item I was looking at, and ensured this was dispatched without any delays. I've received the item within two days. This is a unique piece of jewellery, which looks great. I look forward to shopping from here again. Many thanks to Leanne for providing exceptional customer service.

The customer service is absolutely fab (thank you Leanne!!) and I got my absolute dream engagement ring xx

Terrible service. Ring ordered 4 March and received end of May! Unhelpful customer service who didn’t even offer apology for missing a special date as righ was ordered as a gift. Would never buy from them on-line again!!! Such a shame to ruin a lovely product with awful customer service!

I had made an order for several items, two of which arrived damaged. I contacted customer service straight away, and the treatment throughout the entire process was fantastic. I always received a very quick response (within 48hrs), which was also very helpful in explaining both the process of returning the items in exhange for new ones, and how to follow-through with next steps. Within a couple weeks, I sent back the damaged items and also received new ones in perfect condition. The whole process was seamless, swift and easy. Plus, Roxy from aftercare serivce was great!

Very helpful going above and beyond. Quick to respond too.

I contacted Carat to enquire whether an order could be fast tracked more quickly than the 5 - 15 day stated on the website. Leanne from customer service emailed me and explained that she would assist me in fast tracking the order which she did this morning.
Really good and courteous, first class service from Leanne

Even though I had to wait longer than anticipated for my jewellery, it was well worth the wait.
When I made enquiries the customer service I received was excellent especially from Leanne.
Thank you, I would definitely consider purchasing from this company again.

I bought a heart shaped diamond pendant and platinum chain for my daughter’s 30th birthday. The pendant dropped out of its clasp after a month. Carat replaced it but said it must have been her fault catching it on something. The same happened again less than 6 months later so I took it to a jeweller for repair. The completely remade the clasp because it was not fit for purpose! Now the chain has broken again and is not repairable. I am disappointed with the quality, particularly as this was a special gift for her 30th and I hoped it would outlast me. I won’t buy anything from here again.

Avoid at all costs - ordered a jewerly set as a gift for my fiancee was told 5-15 days.
After 2 weeks of no response from them I was told they thought it would be in stock nearly 2 months after the order date.

My wife loves the ear cuff but we had to return it due to a minor issue with the clasp.
CARAT's aftercare service was excellent and they arranged for a replacement. Thank you to Roxy for your assistance.

Fantastic customer service from Leanne who arranged expedited delivery for a birthday present when I was let down by another company. Cannot thank the team enough for saving the day!

Leanne was amazing from start to finish! Her level of customer care was impeccable ! She puts customers needs and wishes at the forefront of the business! She’s a star and an asset!

Needed a last minute birthday gift but wasnt sure whether I'd be able to acquire it in time. I was put in touch with Leanne in customer services who was able to ensure the items were sent same day. Great service!

Excellent customer service. Responded quickly. I needed to the product to delivered next day and Leanne (Customer Service Advisor) assured that it will be sent next day delivery by contacting the warehouse team. They went above and beyond for my Wifes Birthday. Very Happy! My wife loved the bracelet as well. Will definitely be buying again

My husband bought me the celestia bracelet which I absolutely loved. Unfortunately the chain broke and we had to send it back. The return was sorted quickly and they sent a new one no fuss however unfortunately it broke again (I had left it on permanently at this stage as I was so scared of it breaking again after the first time) Again the return was sorted quickly and they sent a new one........but it broke again. Honestly I was not doing anything (I have my Monica Vinader chain bracelet on for over 2 years). At this stage customer service (still helpful) said they would offer a refund in the form of a credit (full value of the bracelet). I picked a pair of earrings which I received - however had to pay £8 postage for them! They also were almost returned as I could not get the backs off them - I did eventually but they are so tight that whenever I have to take them out of my ears it really hurts!
Overall the items look lovely but sadly I don't think they are made very well. Also customer service was good but I object to having to pay postage again and no offer of compensation for the issues and fact I now do not have the original bracelet I wanted.

I ordered a ring for my daughter's special birthday, but unfortunately the wrong size arrived. I got onto Customer Services and Leanne supported me through the whole process, resolving things quickly. I was delighted and extremely impressed with the quick action taken. 5* service.
The ring arrived and my daughter was over the moon with it. Style and quality was just as advertised. Stunning.

Special thanks to Leanne!

Customer support is A+!
Questions answered in no time, greatful for your help! Hope to get the earings before valentines day;)
Thank you!
Aleks

I wish I could give Leanne 1000 stars but my heart gives her 1000 stars her professionalism was superb, and this is what customer service is all about. It's very rare to get this level of communication and I think Leanne deserves the respect in her line of work. She was truly amazing even though I haven't met her. Her kindness and support and friendliness and the help she gave me during my enquire was outstanding. Leanne deserves a reward for her hard work and I highly recommend her service. Keep up the good work Leanne hope you will see this review. Thank you for a great service and looking after me on my jouney of my first purchase, of a beautiful piece of jewelry. kindest regards Sharon

The worst service I have ever experienced, now 3 weeks after the agreed delivery date, for an item purchased for a special birthday, customer service non existent, no communication, and offered a measly 10% refund. Stay clear from this company.

great customer service and gorgeous earrings. Quick response and helped with my query immediately going over and above what was expected.