CARAT* London Avis 

Great aftercare service from Carat. Fixed a broken bracelet speedily and free of charge.
Great communication throughout the process Very impressed.

I set my heart on a pair of beautiful CARAT* London earrings, but I left it too long and they sold out on the website! Totally my own fault. But Leanne from customer service was an absolute star and she managed to track down the VERY LAST pair at the CARAT* London counter in Selfridges. She asked the team to reserve them for me... but they couldn't find the earrings in the store! However, the team in Selfridges kept looking, and they eventually managed to hunt them down! Absolutely first class customer service - thank you so much! (Oh, and the earrings are STUNNING!)

I was saved by Amanda's superpowers. In light of the fact that my first choice was delayed due to availability, she found a way to replace my item with a similar one. She also offered a discount. It was a gift, so time was of the essence. Customer service that is outstanding 🙏

Great customer service, thanks you all

I was impressed by Carat's customer service both for expediting delivery (to help me receive the item - a gift - before a big occasion) but also to process the return swiftly and fuss-free when unfortunately the item wasn't quite the receipient wanted (which was no fault of Carat's). Thanks again!

Great ethical products and Leanne in customers services saved my Christmas pulling out all the stops to make sure my parcel arrives on time

Excellent customer service, prompt & helpful

Contacted customer service as item I wanted for Christmas was out of stock. Quick response to advice they had managed to source the item for me and dispatched the next working day. Excellent and professional response by Leanne,as promised, to advise delivery date. l would definitely recommend Carat London!

My customer service experience with Carat London was excellent - fast and efficient!

Excellent customer service from the aftercare team. The jewellery is stunning, i was bought the Carissa necklace for my wedding, unfortunately one of the pendants on the back came off. It’s a delicate piece so it can happen. I contacted the aftercare team and within a few weeks my repaired necklace was returned. Will definitely purchase again! Thank you Carat London team!

Purchased an engagement ring. Easy to use website allowing you to pick individual diamond and setting.
I understood that there would be a lengthy wait time and after around six weeks I asked if it would arrive before a certain date as an ideal proposal opportunity arose. Sure enough and almost by fate it would be dispatched in a week.
I also asked to change ring size immediately after ordering and this was done.
Great customer service and a lovely ring that had no blemishes.
I’ve not asked yet but I’ve got a lovely ring if she says no!

I ordered some earrings 10 days before my wedding then realised the delivery period was between 5-10 working days. I emailed asking if there was anyway they could be shipped earlier and I received a very fast reply, letting me know they would be arriving by DHL recorder delivery the very next fay!

The earrings are absolutely gorgeous and i can’t wait to wear them walking down the aisle!

Absolutely gorgeous earrings, high quality, amazing price! They just shine beautifully even on a rainy day the sparkle of the stone catches the light! Thank you so much!!!

The necklace I ordered is absolutely GORGEOUS and their customer service has been fantastic. I ordered it for a friend’s birthday and I was afraid it won’t get to me in enough time, with my friend going on a long holiday abroad shortly after her birthday. i emailed the team asking if there’s any chance the necklace could get to me by the end of the week and they made sure it did!! I’m so grateful and I’m sure my friend will love it. Thank you Leanne!

I’d like to pass on a huge thank you to Leanne, one of your customer service advisors. She made up for my bad planning by ensuring I received my girlfriends birthday present within 48 hours of my order, I now have the earrings in hand meaning I can take them on our weekend away to gift. I really appreciate your help Leanne and hope you have a great Christmas and New Year. You’re an asset to CARAT, I can’t thank you enough.
Sean

I ordered an item with an expected delivery time of 5-15 working days. After 10 working days I decided to email as I needed it in time for my partners graduation. I received a response to say that the item was no longer in stock and I would have to wait 8-9 weeks before it would be dispatched. It was really disappointing that I was never notified of this until I had to go out of my way to contact them and now my partner doesn’t have her graduation present.

Leanne from the customer service team was very helpful though and arranged a refund that arrived in my bank quickly.

Fantastic customer service from leanne. I’m so grateful for your help ensuring speedy shipment of the Madison earrings ( which i love!! ) in time for a special occasion. I will definitely be purchasing again really good quality.
Many many thanks 😊
Kim

I purchased a tennis bracelet, which I absolutely loved until it just disappeared off my hand one day. There wasn't a problem with a clasp before and I kept the side lock tight .. but it was gone.

I have seen some previous comments with the same issue, shame... the design needs to be reviewed.. it is an expensive loss and I didn't have the bracelet for that long. Very upsetting

Wow! Beautiful earrings and they came the next day. I’d been worried that they wouldn’t arrive in time for my daughter to wear to The Palace where she is getting a New Years honour. I emailed Carat and Leanne was so helpful and very kind. The earrings are so beautiful. I cannot recommend this company enough. Fantastic jewellery and amazing customer service.

I needed to make sure if i ordered a ring for my sister in laws birthday that it would be delivered on time so i contacted customer services and i have to say i've never been more impressed! A lovely lady called Leanne told me they had one in stock and if i ordered and gave her my order number she would make sure it was delivered asap. I gave her the order number and the ring was despatched the next day! Absolutely excellent service! Will definitely buy again.