We were excited at first that we qualified for the grant but I really wish that I had never agreed to it as the stress it has caused isn’t worth it. Trying to get Carbon Rewind to sort out the damage... Voir plus
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Carbon Rewind installed solar panels via my energy company. I had a wonderful experience with them. Their Customer Services agent Charade Crichlow was superb. She really looked after me. A great cr... Voir plus
House insulation solar panels The work which was carry out on our home was done with the upper most care and speed each trade left there areas well finished clean and tidy
L'entreprise a répondu
Everyone's carried out brilliant work. Very good finish! Especially Kelsey. Hard working, went above and beyond amd very good customer service skills. If Carbon Rewind have more staff like her, they w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Installers of energy efficiency measures including heating, insulation and renewables in homes across the UK.
Coordonnées de contact
2 Rhodes Way, WD24 4YW, Watford, Royaume-Uni
- 01923801801
- info@carbonrewind.com
- carbonrewind.com
4,1
Bien
332 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Unable to get scaffolding removed
Unable to get scaffolding removed. Despite repeated requests, and nearly 5 weeks since the completion of the PV installation, we still have scaffolding on our property. The scaffolding is obstructing access to our back garden. The Customer Acceptance Form we signed states “Scaffolding will remain up for a week after installation to ensure the system is working as intended” but this period has been far exceeded which has been wholly inconvenient and detrimental to my wife and I (both in our 80s). No response to emails and attempts to phone unanswered.
25 octobre 2024
Avis spontané
Réponse : Carbon Rewind
We sincerely apologise for the inconvenience caused by the delayed removal of the scaffolding.
We understand how frustrating this must be, particularly given the impact on your access and the discomfort it has caused. This is not the level of service we aim to provide. Please rest assured, we are investigating why your emails and phone calls have gone unanswered and will prioritise the immediate removal of the scaffolding.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Many thanks and kind regards
Customer Care Team
Liam and Lee
Liam and Lee, sparky and roofer, done a marvelous job.Efficient, Professional and all round nice guys. They explained everything in layman's terms making it easy to understand how PV system works and even set up the app on my wifes phone, cleaning up after the works were complete (my wife was impressed). Excellent service from Grace in the office. Julia and Paul, Cornwall.
28 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Hi Julia and Paul,
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Liam and Lee. It’s great that they explained the PV system so clearly and even helped set up the app on your wife’s phone.
We’re also so pleased that Grace was able to assist you so well from the office. We strive to provide excellent service every step of the way, and it means a lot to hear such kind words.
Thank you again for your feedback, and please don’t hesitate to reach out if there’s anything else we can do for you.
Many thanks and kind regards
Customer Care Team
A brilliant team
I really feel moved to write a very satisfied review for Carbon Rewind.
I have been delighted with the service that I have received. It’s been so reassuring to have the kind Grace on the end of the phone or email when I was uncertain or needed to organise anything. Her thoughtful reassurance was much appreciated.
Austin (Electrician) and Declan (Solar panel fitter) were professional, personable, efficient and really agreeable people to have in my home, Cory too. Richard (who delivered the materials) was also extremely cheerful, friendly and accommodating. I’m also grateful to Ryan who linked it all together when the sun came out!
Having been a little wary at the beginning of this process, completed in November, I can only recommend the team wholeheartedly.
Helen
21 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Hi Helen,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you had such a positive experience with Carbon Rewind.
It means a lot to know that Grace's thoughtful and reassuring support made a difference, and that Austin, Declan, Cory, Richard, and Ryan all contributed to making the process smooth and enjoyable for you.
Your kind words about their professionalism, friendliness, and efficiency reflect exactly the level of service we strive to provide. We're thrilled that any initial reservations you had were replaced with complete satisfaction by the end of the process.
Thank you again for your heartfelt recommendation—it truly motivates our team to continue delivering the best for our customers.
Many thanks and kind regards
Customer Care Team
Brilliant
We had a great experience thanks to Dale and Ron who fitted the insulation and trickle vents.
They were polite and professional and kept us up to date on the progress with explanation to what they were doing and why. Top work.
20 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Ollie,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Dale and Ron.
It's wonderful to know they were polite, professional, and kept you informed throughout the process. We’ll be sure to pass along your praise to them—top work indeed! 😊
Many thanks and kind regards
Customer Care Team
Dale and Ron excellent workers cannot…
Dale and Ron excellent workers cannot fault them.
Very sociable
19 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Marion,
Thank you for your kind words! We’re thrilled to hear that Dale and Ron left such a positive impression. They truly take pride in their work, and your feedback means a lot to us.
We'll be sure to pass your compliments along to them! 😊
Many thanks and kind regards
Customer Care Team
The installation was excellent and…
The installation was excellent and although there were a few minor issues, Tom sorted everything out for us. The house now looks amazing! It has been worth the upheaval and it is so much warmer.
15 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Beverly,
Thank you for your kind review! We're thrilled to hear that you're happy with the installation and that Tom was able to resolve any minor issues promptly.
It's fantastic to know your house looks amazing and feels so much warmer now. Your feedback means a lot to us, and we’re glad the process was worth the effort.
Enjoy the comfort of your newly improved home! 🌟
Many thanks and kind regards
Customer Care Team
Fantastic!
We had a great experience with Carbon rewind from start to finish. Dale and Ron who fitted our insulation and trickle vents were polite and professional at all times. They kept us up to date on the progress throughout the day and explained/showed us what they were doing and why. Would definitely recommend to others!
11 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Holly,
Thank you for sharing your wonderful experience with us! We’re delighted to hear that Dale and Ron provided you with such thorough, professional service and kept you informed every step of the way. Knowing that they made the installation process smooth and informative means a lot to us.
Your recommendation is greatly appreciated, and we’re so pleased to have earned your trust!
Many thanks and kind regards
Customer Care Team
Heating engineers
Graig and Luke came to fit my heat source pump and all the radiators to go with it. They were polite, respectful and such hard workers, clearing up after themselves every day. It was a lot of work for them but made it seem easy with as little disruption to us as possible. I'd recommend these people any time.
8 novembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Michelle,
Thank you so much for your kind review! We’re thrilled to hear that Craig and Luke made the installation of your heat source pump and radiators a smooth experience.
Your recommendation means a lot to us, and we’ll be sure to pass along your appreciation to the team!
Many thanks and kind regards
Customer care Team
Really recommend Carbon Rewind for lost…
Really recommend Carbon Rewind for lost insulation - hoping to reduce energy costs this winter.
Barney; Dale and Ron excellent representatives of the company - professional and friendly
30 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Cathryn,
Thank you for the recommendation!
We’re delighted to hear that Barney, Dale, and Ron made such a positive impression and provided professional, friendly service.
We hope the insulation keeps you warm and helps cut down on energy costs this winter. Please reach out if you ever need further assistance!
Many thanks and kind regards
Customer Care Team
Dreadful customer services
Dreadful customer services!
The worst installation.
We have called twice and sent three emails.
Still no response.
21 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
We’re very sorry to hear about your experience and for the lack of communication you’ve encountered.
Please reach out to us directly at customercare@carbonrewind.com with your contact information, and we’ll ensure your concerns are promptly addressed.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Many thanks and kind regards
Customer Care Team
Worst thing to ever have
Not only did I have a bad experience with the first two fitters making my life miserable. I got two new ones I can’t praise enough.. but since having this horrendous heating I’ve had no hot water for seven weeks and now had no heating since Friday gets a repair run out yesterday saying he fixed it to be left all night freezing again. To be told on calling them again this morning to be towed, I have to wait another 24 hours in this freezing house. I’m a disabled lady who needs heat.
I wouldn’t recommend this heating ever .
29 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Miss Helen,
We are truly sorry to hear about the issues you've experienced with your heating and the impact it has had on you. Your situation is important to us, and we want to help resolve it as quickly as possible.
Could you please email us at customercare@carbonrewind.com with a summary of your issue, including your contact number?
This will allow us to address your concerns more effectively.
Thank you for your understanding, and we look forward to assisting you.
Many thanks and kind regards
Customer Care Team
From start to finish you’ve been…
From start to finish you’ve been helpful, informative and an absolute pleasure to deal and communicate with. My mother has dementia and all workman ie Cory and Austin and the heater fitters (sorry can’t remember their names) have been understanding and patient with my mother ( very much appreciated). You all should be proud of yourselves in this current working world! First class job and perfect customer service- well done 👏
25 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
Thank you so much for your incredibly kind words. We’re delighted to hear that our team, including Cory, Austin, and the heater installation crew, could provide the patience and understanding needed to support your mother.
Your feedback means the world to us, and we’re proud to have been able to make this process as smooth as possible for you both.
Thank you for recognising our commitment to customer care—your encouragement motivates us to keep delivering first-class service every day.
Many thanks and kind regards
Customer Care Team
The team that carried out the…
The team that carried out the installation of the insulation and other areas of the project were professional, hardworking, polite and a pleasure to have on site. It makes a change to see such calibre of work.
21 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
Thank you so much for your kind words and thoughtful feedback.
We're thrilled to hear that our team’s professionalism, dedication, and quality of work made a positive impression on you.
We truly appreciate your recognition and look forward to assisting you again in the future.
Many thanks and kind regards
Customer Care Team
Jon Huxley was a professional worker
Jon Huxley was a professional worker,
Extremely pleased with everything Carbon Rewind has done
9 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
Thank you so much for your feedback!
We're thrilled to hear that you're pleased with Jon Huxley's work and the overall service from Carbon Rewind. Your satisfaction is our priority, and we appreciate your kind words!
Many thanks and kind regards
Customer Care Team
Luke cooper was really was really excellent
Luke cooper was really was really considerate and overcame all our concerns and did an excellent installation.
4 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
Thank you for your wonderful review! We're delighted to hear that Luke was considerate and addressed all your concerns effectively. It's great to know that the installation met your expectations.
We'll be sure to pass along your kind words to him!
Many thanks and kind regards
Customer Care Team
Excellent service by Dale and Rob
Excellent service by Dale, Ron and the electrician who all worked really well together making the whole service streamlined and efficient. What a great team. They explained everything at every stage, good health and safety measues in place including hazard signs. Very Impressed. They were helpful, clean and very tidy, meticulous with their clean up. Highly recommend their service, expertise and caring nature.
2 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
Thank you so much for your wonderful review! We're delighted to hear that Dale, Ron, and the electrician provided such an excellent service and worked efficiently as a team.
Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience.
We'll be sure to pass on your kind words to the team!
Many thanks and kind regards
Customer Care Team
Storage Heaters Luke Cooper
Luke Cooper who is an Electrician with Carbon Rewind Installed my Storage heaters yesterday and today, his work was excellant. I was nervous as I didn't want truncking round the room etc but it was done so neatly that you really didn't mind, he also cleaned up after him and actually brought his own hoover. I would like to give him 10/10 for a job well done
1 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Barbara,
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that Luke Cooper provided you with such an excellent experience.
We’ll be sure to pass along your kind words and the well-deserved 10/10 to Luke. Thank you once again for choosing Carbon Rewind, and if you need any further assistance, feel free to reach out.
Many thanks and kind regards
Customer Care Team
Over nine months later still rewinding the experience
Our process has been a difficult and loooong one. The first survey in 2023/2024 was botched and they didn't tell us whist we patiently waited for the 'upto 12 weeks for grant approval' so i chased them for an answer after then and that is how i found out! Not good. Excuses followed. Anyway the next house survey was good and the process seemed to move along quickly but the first insulation and heating installation was a mixed bag with general poor communication and planning between workers and departments. The electrician workers did a good job under time pressure anyway. Then Ram and his brother did a fantastic job (on time) with flat roof insulation, no complaints and polite hard workers. Bead insulation (delayed) was a bit of a joke, beads still everywhere to this day and lots of back and forth with photos taken/not taken e.t.c. then the scaffold team were super efficient which was about a month ago now as the office ordered the wrong rails and clips for our roof and i had to chase that to resolve it, otherwise i was met with 'person will call you back' and usually didn't! Roofers were good despite having to drive 4 hours to get here multiple times due to office cock-ups, so not very carbon friendly! Now waiting to hear back from lead person as our inverter has stopped working a week in. Waiting for a response, not confident to get one so will probably have to call them as usual. So overall the work was carried out to reasonable standards if and when you can get hold of the 'right' person in charge of your case to get the workers here but from our experience expect to constantly have to call and chase the office as communication and updates to customers seem to be pretty poor, unfortunately. Anyway 10 months into the process and we hope to be done soon! Communication is key here.
1 octobre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Philip,
Thank you for taking the time to provide such a detailed review.
We’re sorry to hear about the difficulties and delays you experienced throughout the process.
It’s clear that there were communication and coordination issues that led to frustration, and we appreciate your patience in dealing with these challenges.
We’re glad that some aspects of the project went well, including the work completed by Ram and his team, as well as the efforts of the electricians and roofers despite the setbacks. However, it’s disappointing to hear that our communication fell short of expectations, and we sincerely apologise for the inconvenience caused.
Your feedback is important for us to improve, and we will be reviewing this internally to ensure smoother processes and better customer service moving forward.
If you have any outstanding issues or need assistance, please don’t hesitate to reach out directly—we want to ensure everything is resolved to your satisfaction.
Many thanks and kind regards
Customer Care Team
EXCEPTIONAL
From start to finish Carbon Rewind have provided a 1st Class Service.
At every stage we had all of our options clearly explained which enabled us to make informed decisions. They treated our home with respect & encouraged us to ask any questions that we might have.
David the Surveyor took us through every option available to us & encouraged us to ask questions whilst explaining the positives & negatives of each option.
Adam & his team fitted the Air Source Heat Pump & associated plumbing ensuring that they caused minimum disruption at all times. They worked hard to ensure that the job was done as quickly & as professionally as possible.
John & Bruce the Electricians carried out their part of the process in a friendly & efficient manner. Again they talked us through what they were doing & encouraged questions.
When Lewis arrived to install the PIV work was already in full flow with the fitting of the ASHP & plumbing. He worked around Adam & his team & fitted the PIV very quickly without causing any disruption.
The Solar Panels, Loft Insulation & Trickle Vents were fitted by Cory. He worked very quickly & left everything clean & tidy.
Jim the Heating Engineer Commissioned the System. He took the time & trouble to ensure that we understood the system & how to operate the controls.
The day following the installation of the ASHP all of the rubbish that had been generated by the installation was removed. Followed quickly by he delivery of the Solar Panels & associated equipment. Danny & Frankie ensured that everything was left clean, neat & tidy.
Alison is a mine of information, nothing is too much trouble for her. She is always bright, cheerful & exceptionally helpful. She ALWAYS returns phone calls & replies to emails. So a big THANK YOU
Lastly a very genuine Thank You to Andrew (Director) who called a couple of times to ensure that we were happy with everything & make sure that we had no queries.
At all stages the work carried out by the personnel from Carbon Rewind has been very professional & every one involved has been hard working & polite. They have treated our home with care & respect.
We would recommend Carbon Rewind to anyone who is considering having this type of work carried out. The standard of service & workmanship is second to none.
23 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Sheila,
Thank you so much for your incredibly detailed and thoughtful review! We’re thrilled to hear that you had a positive experience from start to finish. It’s great to know that David, Adam, John, Bruce, Cory, Jim, Lewis, and the rest of the team were able to guide you through the process and deliver a service that met your expectations.
We always strive to keep our clients well-informed and comfortable with every decision, and it’s wonderful to hear that the entire team treated your home with respect and care. I’ll be sure to pass on your kind words to Alison and Andrew as well.
Your recommendation means a lot to us, and we’re grateful for your trust in Carbon Rewind. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Thank you again for choosing us!
Many thanks and kind regards
Customer Care Team
Luke Cooper was legendary
Luke Cooper was legendary. He was quick, efficient and did an immaculate job. Two extractor fans were installed perfectly.
28 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Julian,
Thank you for the fantastic review! We're so glad to hear that Luke exceeded your expectations.
He’ll be thrilled to know his work left such a great impression. If you need anything else, feel free to reach out
Many thanks and kind regards
Customer Care Team
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