We were excited at first that we qualified for the grant but I really wish that I had never agreed to it as the stress it has caused isn’t worth it. Trying to get Carbon Rewind to sort out the damage... Voir plus
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Lisez les avis des autres
Carbon Rewind installed solar panels via my energy company. I had a wonderful experience with them. Their Customer Services agent Charade Crichlow was superb. She really looked after me. A great cr... Voir plus
House insulation solar panels The work which was carry out on our home was done with the upper most care and speed each trade left there areas well finished clean and tidy
L'entreprise a répondu
Everyone's carried out brilliant work. Very good finish! Especially Kelsey. Hard working, went above and beyond amd very good customer service skills. If Carbon Rewind have more staff like her, they w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Installers of energy efficiency measures including heating, insulation and renewables in homes across the UK.
Coordonnées de contact
2 Rhodes Way, WD24 4YW, Watford, Royaume-Uni
- 01923801801
- info@carbonrewind.com
- carbonrewind.com
4,1
Bien
332 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Unable to get scaffolding removed
7 weeks on and still trying to get scaffolding removed from my property. After being given a date and it was another no show and a wasted day waiting for both myself and my neighbours the scaffolding company have ignored me and carbon rewind have no answer for when they propose to remove it. I am at my wits end - the scaffolding blocks the doors to the garden and the only access I have had over the last 7 weeks is from the front and through the garage. Please think very carefully about using this company.
24 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Gray,
We sincerely apologise for the inconvenience you’ve experienced with the delay in scaffolding removal. We understand how frustrating this situation has been, especially with the impact on your access to the garden.
Our scaffolding manager is actively working with the scaffolding company to ensure the issue is resolved as soon as possible.
This isn't the level of service we strive to provide, and we appreciate your patience during this time.
Please rest assured that we're doing everything we can to expedite the removal, and we will update you with a confirmed date shortly.
Thank you for bringing this to our attention, and once again, we apologise for the inconvenience.
Many thanks and kind regards
Customer Care Team
Gentian was friendly efficient and got the job done
Gentian attached the solar panels onto our roof. He was friendly, efficient, on time and got the job done.
Thanks so much
Philippa
13 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Philippa,
Thank you so much for your kind words! We're thrilled to hear that Gentian was able to provide friendly, efficient service and complete the installation to your satisfaction.
If you need anything in the future, don't hesitate to reach out!
Many thanks and kind regards
Customer Care Team
A GREAT SUCCESS
A big THANK YOU to Craig (lead engineer) and his team but also the scaffolders and solar panel installers and not forgetting Alison for completing an ASHP and solar panel installation so efficiently and respectfully. Project Cozy Mum has been a great success. THANK YOU
19 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Karen,
Thank you so much for your kind words! We're thrilled to hear that Project Cozy Mum has been such a success :)
We'll be sure to pass along your appreciation to Craig, his team, the scaffolders, the solar panel installers, and of course, Alison.
It was our pleasure to work on your ASHP and solar panel installation, and we're glad everything was done efficiently and respectfully.
If you need anything else, don't hesitate to reach out. Thanks again!
Many thanks and kind regards
Customer Care Team
Fantastic service
Fantastic service. Efficient and tidy electrician. Thank you Luke Cooper, for helping us with our extractor fan! :)
19 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Jenny,
Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience.
We’ll make sure to share your appreciation with Luke Cooper. We're happy he could assist with your extractor fan. If you need anything else, don't hesitate to reach out! :)
Many thanks and kind regards
Customer Care Team
Luke Cooper at Carbon Rewind
Luke Cooper at Carbon Rewind did an outstanding job fixing my outdoor lights and installing an electrical outside plug. He was professional, efficient, and incredibly friendly. He got along great with my husband, great communication skills and friendly, we both appreciated how quickly he completed the work without any hassle. It was a pleasure having him work on behalf of the council, and I would highly recommend him. Top service!
18 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Rosaline,
Thank you so much for your wonderful feedback! We're delighted to hear that Luke Cooper provided outstanding service and that you and your husband had such a positive experience.
We’ll be sure to pass along your kind words to him. It’s great to know he completed the work efficiently and made the process hassle-free.
If you ever need anything else, feel free to reach out. Thanks again for your recommendation!
Many thanks and kind regards
Customer Care Team
5 star
Luke Cooper came this a.m to do my extractor fan in the kitchen and put one in the bathroom, he explained to me what he was doing. Very polite man cleaned up after making a mess. Had no problem with luke and the company. He even hooverd my landing for me.
17 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Sue,
Thank you so much for your feedback!
We're thrilled to hear that Luke provided excellent service and took the time to explain everything he was doing. It's great to know that he was polite, cleaned up thoroughly, and even went above and beyond by hoovering your landing.
We appreciate your kind words and are glad you had a positive experience with Luke and our company.
If you need anything else, don't hesitate to reach out!
Many thanks and kind regards
Customer Care Team
Thanks to Owen for connecting up the…
Thanks to Owen for connecting up the solar panels. Really nice guy and a pleasure to have him in our home
BN73EB
Jim
2 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear James,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with Owen and that you were pleased with his work.
If you need anything else, feel free to reach out.
Many thanks and kind regards
Customer Care Team
Two wonderful guys spent many hours…
Two wonderful guys spent many hours making sure the replacement storage heaters were installed. They were courteous, efficient and nothing was too much trouble for them Thank you JOHN and BRUCE for a brilliant service. Carbon rewind you are fortunate to have these two guys on your team.
Jeanette and Nigel, Cornwall
1 septembre 2024
Avis spontané
Réponse : Carbon Rewind
Dear Jeanette and Nigel,
Thank you so much, for your kind words! We're thrilled to hear that John and Bruce provided you with exceptional service.
Your feedback means a lot to us, and we'll be sure to pass along your appreciation to them.
Many thanks and kind regards
The Carbon Rewind Team
Loft Insulation
Loft Insulation - Dale & Ron
Excellent work done by Dale and Ron, working late into the evening to get the job done!
31 juillet 2024
Avis spontané
Réponse : Carbon Rewind
HI Stephen,
Thank you for your kind words! We're thrilled to hear that you were impressed with Dale and Ron's hard work and dedication. They always strive to go above and beyond to ensure the job is done to the highest standard.
We appreciate you taking the time to share your experience!
Many thanks and kind regards
Customer Care Team.
Eco4 scheme
Contacted this company for the eco4 grant.
Surveyor came round,spent 2 hours at our property,recommended we have new gas boiler,solid wall insulation,heat controls,fans in bathrooms.
That was in May,chased them up ever since for work to begin and keep getting fobbed off
Mid July I get an email stating eco4 scheme has been paused due to funding issues
Apologies for inconvenience etc..
I haven’t heard from them since, I have 30 year old boiler,not in use so no heating or hot water
So I am now in the process with another company and hopefully see it through 🙏
No real explanation as to why funding has been cut,yet still they advertise the eco4 scheme on their website
🤷♀️
15 mai 2024
Avis spontané
Réponse : Carbon Rewind
Dear Denise,
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience and frustration you've encountered with the ECO4 grant process.
Unfortunately, the ECO4 scheme has been temporarily paused due to funding issues, which we understand has caused significant disruption, particularly given the urgent need for a new boiler and other home improvements. We truly regret that this situation has affected you and that our communication has not met your expectations.
We are currently working hard to secure additional funding and explore alternative options, such as the Home Upgrade Grant Scheme (HUGS) or the Great British Insulation Scheme (GBIS). As soon as we have more information or a viable alternative, we will reach out to you.
We appreciate your patience and understanding during this uncertain time. Please feel free to contact our customer service team if you have any further questions or need assistance.
Thank you again for your feedback.
Many thanks and kind regards
Customer Care Team
Unfortunate experience
This is a very toxic and unhealthy workplace. This was in a fact one of my worst work experiences to date, I didn’t want to do this review but if it can save anyone else, it’s worth it. I think the company was started by two friends who saw an opportunity to make some money and nothing else. There’s absolutely no synchronicity in the office, it appears that no manager actually knows what they’re supposed to be doing. The training is abysmal, thankfully there are some genuinely lovely people in the office and you will rely on these people to learn your job. Your workload will endlessly grow but your wage, appreciation or hours in the day will not. The office is very small and they’ve just taken over half of the already small lunch space for ‘meeting rooms’. They love a meeting here, anything to waste time and feel important. It’s also a very unprofessional office where you can expect inappropriate remarks and to be shouted at by ‘directors’, or my personal favourite, be taken on a walk to the park by a director so they can find out what music you like and ask you to a festival. I sometimes wonder had I pandered to this, if my experience here may have been different. They promote mental health in the workplace but the place is so stressful that you literally won’t go a week without consoling someone at work in tears. There’s no consistency with the tradesmen, you will find yourself constantly having to rebook customers due to tradesmen not showing up. You will also watch tradesmen continuously be given chances to disrespect the company, all whilst your office colleague has just had their probation extended for 4th time for genuinely no real reason. And that’s not an exaggeration. The customer experience here truly is awful. Managers have diary meeting where they will completely change bookings despite having never spoken to the customers or having any understanding of their situations. They also won’t always tell you what’s been moved which is super. I’d highly recommend avoiding this company, there are far many higher paying nicer companies, with perks I might add.
25 juin 2024
Avis spontané
Réponse : Carbon Rewind
Dear Jordan,
Thank you for sharing your feedback. We're sorry to hear that your experience with us wasn’t what you expected. We take all feedback seriously and want to address your concerns thoroughly.
We are committed to creating a positive and supportive work environment and we have continued to review our training programs and make continuous improvements to the office environment, and management practices to ensure they align with our values and support our team effectively.
Customer experience and reliability are critical to us, and we are always looking to improve our processes with respect to tradesmen and booking procedures. Your feedback will help us refine our approach and enhance the service we provide to our customers.
We take any concerns related to inappropriate behaviour in the workplace very seriously and have strict policies in place for such matters. If you’d like to discuss your experience further or have any additional suggestions, please know that we want to hear it and feel free to contact us directly at 01923 801 801 or email us at customercare@carbonrewind.com.
Thank you again for your input. We genuinely appreciate your comments and will take these on board, and we wish you the very best in your future career.
Many thanks and kind regards
Customer Care Team
Luke at Carbon rewind was lovely
Luke from Carbon rewind was so lovely today, very accommodating and kind. Very efficient, tidy, work with a friendly smile.
16 août 2024
Avis spontané
Réponse : Carbon Rewind
Dear Sarah,
Thank you for your kind words! We're thrilled to hear that Luke provided such a positive experience.
We’re proud of our team's commitment to providing efficient and friendly service. If you need anything else, please don’t hesitate to reach out!
Many thanks and kind regards
Customer Care Team
Matthew and Scott was fantastic from…
Matthew and Scott was fantastic from the start even though the install was cancelled they refitted my bathroom ceiling plastered to a high stsnand and left the job spotless couldn't thank them enough for there professionalism.
16 août 2024
Avis spontané
Réponse : Carbon Rewind
Dear Janet,
Thank you so much for your kind words! We're thrilled to hear that Matthew and Scott provided such excellent service, even with the initial cancellation.
It's great to know that the bathroom ceiling was plastered to a high standard and that they left everything spotless. Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to them.
Many thanks and kind regards
Customer Care Team
Luke Cooper electrician
Great job Luke…well explained and professionally underaken. Very tidy worker!
15 août 2024
Avis spontané
Réponse : Carbon Rewind
Dear Phillip,
Thank you for the kind words! We're glad to hear that Luke did a great job and provided a professional, well-explained service. We'll be sure to pass on your compliments to him!
Many thanks and kind regards
Customer Care Team
Thank you Luke
We had solar panels fitted from carbon rewind and the electrician, Luke Cooper did a first rate job. Everything was fitted safely, with minimal disruption to our household. Luke was very well mannered and professional even when dealing with unexpected technical issues.
14 août 2024
Avis spontané
Réponse : Carbon Rewind
Dear Chris,
Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with Luke Cooper and the installation of your solar panels.
It's great to know that everything was done safely and with minimal disruption. We'll be sure to pass along your compliments to Luke..
If you have any further questions or need assistance, please don't hesitate to reach out!
Many thanks and kind regard
Customer Care Team
Don't use Carbon Rewind!
In August 2022 through Solar Together Buckinghamshire, I purchased a battery and inverter to be added to my existing solar panels. Carbon Rewind was the assigned contractor. After some nudging, the battery and Solis inverter were fitted on 12 December 2022. However, they did not work correctly until May 2023, 5.5 months later, after 7 visits from 3 different electricians lasting 2-6 hours and not always as arranged, my solar panels being disconnected for 2 weeks, a broken diverter to my hot water system which had to be replaced with a totally different model, and well over 100 emails between me and Carbon Rewind. I am left with a system that now requires 2 Apps to monitor that it is working, which were never explained to me, and which is not what I expected or wanted!
6 months later, in November 2023, an alarm indicated a faulty cable, and a Carbon Rewind electrician came to replace it. I found out 4 months later that from the day of that visit the battery had been reset to remain at 80% charge, which meant I got little electricity from the battery, and it was drawing energy from the grid to keep at that charge through the winter months. Carbon Rewind refused to accept any responsibility for this and sent me a false report supposedly from the electrician, who I heard had left the company some months earlier. Fortunately, Solis, the manufacturer of the inverter, was very helpful in explaining how to monitor and interpret the data, and generously compensated me for some of my extra energy costs over the 4 months.
Although the electricians who attended were pleasant and tried to help, Carbon Rewind did not understand the system that they were installing, their electricians were not trained, they were often patronising to me, the directors did not answer my personal letters to them, and they did not acknowledge or comply with the Consumer Rights Act 2015. This is not the way a reputable company behaves; do not use them.
10 mars 2024
Avis spontané
Réponse : Carbon Rewind
Dear Ann,
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the frustrating experience you’ve had with the installation and subsequent issues with your solar system.
We are sorry that it took several visits to get your system working correctly and that you faced multiple inconveniences, including the broken diverter and communication challenges. We understand how critical it is to have a functioning system and how distressing it must be to deal with these ongoing issues.
Regarding the alarm and the incorrect battery charge, we regret that there was a misunderstanding and that you received an inaccurate report. We’re pleased to hear that Solis provided you with valuable assistance and compensation.
We acknowledge the concerns you’ve raised about our team’s understanding of the system and our customer service. This feedback is crucial for us as we continuously strive to improve our services and training. We will be reviewing your experience closely to ensure that future interactions and installations meet the high standards we aim to uphold.
If you would like to discuss this further or have any additional concerns, please do not hesitate to reach out directly. We value your feedback and would like the opportunity to address any remaining issues.
Many thanks and kind regards
Customer Care Team
Most unpleasant experience
Most unpleasant experience. Wonderful if you have no issues. However, if you do then you'd find them dishonest operaters with ZERO customer service. They installed my solar panel system but once payments were made they have ignored every attempt to get any reply to questions / issues or attend to unsatisfactory work. No one takes responsibility should you get to speak to them, often phones go unattended or they drop the line. They always have a list of excuses. Bunch of cowboys - I can't understand why Watford Council made contract with them. Stay away form Carbon rewind, there are many other customer friendly suppliers.
2 août 2024
Avis spontané
Réponse : Carbon Rewind
Dear Customer,
We sincerely apologise for your experience and appreciate you bringing this to our attention. We always strive to provide excellent service, and it's clear that we fell short in your case.
We understand how frustrating it must be to feel ignored, and we deeply regret any lack of communication or responsiveness you’ve encountered. Please know that we are committed to resolving any outstanding issues with your solar panel system.
Our Customer Satisfaction Manager has attempted to contact you several times today but was unable to reach you. If you could kindly call us back at 01923 801801 or email us at customercare@carbonrewind.com, we will make it our priority to resolve this issue for you as quickly as possible.
Thank you for your feedback, which is invaluable in helping us improve our service.
Many thanks and kind regards,
Customer Care Team
Carbon Rewind
Brilliant Guys
The guys who visit have all been brilliant so far, really communicative and good people who clearly know their trade. Special mentions for Dale and Ron the loft insulation guys, Frankie the delivery fella, and Austin the sparky.
31 juillet 2024
Avis spontané
Réponse : Carbon Rewind
Dear Ben,
Thank you for your fantastic review! We're thrilled to hear that you've had a great experience with our team. Dale, Ron, Frankie, and Austin will be delighted to hear your kind words. .
If you need anything else, please don't hesitate to reach out!
Many thanks & kind regards
Customer Care Team
Efficient and friendly install…
Dale and Ron installed our loft insulation and window vents in a quick an efficient way. We are very pleased with the work done.
29 juillet 2024
Avis spontané
Réponse : Carbon Rewind
HI Peter,
Thank you so much for your kind words! We're delighted to hear that you're pleased with the loft insulation and window vents installed by Dale and Ron.
If you have any further needs or questions, please don't hesitate to reach out!
Many thanks & kind regards
Customer Care Team
Excellent customer service and dedication to the task.
From start to finish I was kept informed as to the whole process of the installation of solar panels, heat pump, cylinder and radiators etc to our house.
Everyone involved was hard working, dedicated and professional, so a huge thank you to you all, and especially Rob, who was exceptional throughout.
15 juillet 2024
Avis spontané
Réponse : Carbon Rewind
Dear Geoff,
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team during the installation of your solar panels, heat pump, cylinder, and radiators.
A special shout-out to Rob for his exceptional dedication and professionalism—your kind words will certainly be passed along to him and the rest of the team.
Thank you once again for choosing us, and please don't hesitate to reach out if you need anything in the future!
Many thanks & kind regards
Customer Care Team
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