Have purchased dozens of gift cards on Cardcookie over the past year. I rarely have an issue but when I do, they've had fantastic customer service. This past weekend, I had an issue Saturday, and it w... Voir plus
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Lisez les avis des autres
I have been a customer for many years and it had few issues until recently. I placed an order for five Apple gift cards, and two of $25 cards could not be redeemed. Contact the customer service and... Voir plus
I have bought gift cards for several other suppliers with quick service and not issues. This place doesn't answer your e-mails, cancels orders even though the credit card used shows the transaction,... Voir plus
I haven’t bought any gift cards from here yet but their website has a very cool link for me to check balances on my 6 Walm gift cards lying around, found out i still have good amount of funds left. Th... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Get the best Discounts for your favorite brand Gift Cards!
Coordonnées de contact
Etats-Unis
- cardcookie.com
A répondu à 7 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Card Cookie customer service is very…
Card Cookie customer service is very quick in response .
Waste of time for nothing
This has been a colossal waste of my time and energy! I verified my email and telephone. I paid with my credit card and gave you cvv. You charged my Amex. An hour later, nothing.
Then an email stating you that you need to "verify some of your payment information" and that I need to verify my identity with my driver's license and pics of me?
Still no gift cards! I emailed support to complain.
Simply ridiculous! Use another site if you actually what to buy gift cards to use quickly.
Excellent customer service
Excellent customer service.
Promptly responded to my request when a purchased card was used fraudulently, and replaced the difference.
Great deals, very responsive support.
I get deeply discounted cards from Cardcookie, and their support is great if there is ever a problem; they respond and provide replacement cards right away.
Cardcookie is terrific!
Terrific, speedy delivery and outstanding customer service!
I love the gift card discounts
I love the gift card discounts. Once it a while they do have a glitch when purchasing, but the customer service is excellent and always takes care of the issue promptly!
One of the giftcard I ordered is not…
One of the giftcard I ordered is not valid. I raised it to cardcookie support. Tom help me immediately to get a replacement one.
One card didn't work and Cardcookie was…
One card didn't work and Cardcookie was very responsive and quick to resolve the issue. Easy communication and great customer service.
Fast, reliable, and honest
Fast, reliable, and honest. I've been using them for years, probably over 100 transactions by now, and whenever there was an issue they were ready to make things right.
Cardcookie is attentive and alert!
I have bought cards from cardcookie for at least a couple of years now. Never had a problem. I had a problem yesterday and they fixed it as fast as humanely possible. I have even more faith in cardcookie than I did the day before when I never had a problem.
Customer service was extremely fast at…
Customer service was extremely fast at helping me figure out my order! I've used Card Cookie for years and they've always been quick to send the cards and helpful when needed. Most of the time everything is great though!
Great prices and customer service.
Great prices. Quick delivery. Super responsive customer service. Highly recommended!
Great site and team for giftcards
I have bought gift cards from cardcookie for a lot of time in the past years. The experience is very great. At most of the time, the cards were sent promptly. The support team at cardcookie is also awesome. They responded very quickly every time I contacted them.
Stole My Money
I ordered a gift card in May 2022, and when I went to use it in Septemebr 2022, it had a zero balance. I reached out to Card Cookie Customer Service, and becuase I was outside of the "100 day gaurantee" they said there was nothing they could do about it. They wouldn't even credit me the actual amount I paid for the gift card. So they literally stole my money. When I told them "gift card's don't expire, so I should at least get the amount I spent" they said: "Gift cards themselves do not expire. Unfortunately, as stated on the website, we can only cover them for 100 days." and now they wont respond to any of my emails. Highly recommend using another platform other than Card Cookie.
I love Card Cookie!
I have bought multiple gift cards from this website and I have recommended it to my coworkers too. They deliver quickly and their website is super simple. I love Card Cookie!
Great Service, Low Prices!
The Price is low, saved some money, and received the gift card within a few hours. The customer service provides fantastic service and they will reply in no time!
Quick Support
Bought a series of gift cards and one didn't work. Their support team corrected the issue within 30 minutes.
Excellent fast customer service!
Be very careful when you order vs when you use
1. Make sure you check the balance when your cards are delivered. There may be lesser amount, no amount or even invalid card.
2. Only buy when you are planning to use within 100 days of the purchase otherwise they won't even entertain your request. I have been a long time consumer and I was super disappointed obviously as i lost $150 just because i missed the 100 day window. Both the cards had the balance i checked when purchased but after the 100th day its gone and they dont even bother to check what's the issue. Pathetic as it sounds.
Jaret Whitney
I found this site in Google, buying gift certificates is very simple and with a good discount, I buy cards as a gift to my regular customers, you can buy cards 5 times a day and no more than $ 500, it suits me perfectly, I have already recommended this site to my colleagues, the store's support by email works very well, all issues are resolved in the shortest possible time, I recommend it!
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