Barclays Bank US Avis 

Barlcays used to be a perfect credit card. It is, until you talk to the new hotline staff. I used to talk to Americans and foreign people based in the USA with perfect fluency. Since these few years, it seems the company moved the USA credit card division to Asia. No one there understands what is going on. You talk to them and cannot understand them. They have a lack of fluency.

I got a credit card alert for a foreign transaction I myself made and had to call them. They took 45 minutes to remove the lock because the staff woman didn’t know what she was doing. She after repetition and finally understanding me went into the longest series of questions to prove I am who I am. In the past, I’ve had one fraud alert I needed to call Barclays with. Their questions were standard. The new ones asked me a pop quiz of four multiple choices like the models of cars when I have never owned a car, or my license info when I have a state ID never holding a USA driver’s license. The ten minute long pop quiz asked me questions about lifestyle choices I have never made, with all of the options wrong answers. I repeatedly told this person my name. She wanted “full name.” I told her again. Again. My social security number. I was logged into my account on the website giving her all of the info on there. She bothered me about why I had recently added an alternative phone number to reach me in the system and wouldn’t stop bullying me about it. If I wanted to steal my own credit card, I wouldn’t have done it over a boring $20 business tech purchase.

Dealing with the card and website is seamless. The people now suck. Friends say this is happening with Barclays UK somewhat in diminishing customer service post pandemic.

Despite proof that linenlocker agreed to give me a refund for merch in the wrong color if i provided the tracking # for the return, barclays refused to support me and left the charge on my account, claiming that they left me voicemails which i did not receive. i no longer use this card, not trusting them to support their cardholders.

I purchased airport parking and shuttle to and from the offsite parking lot for an airport in Charlotte NC for my July 4th vacation. Long store short the company did not pick us up and shuttle us back to our car on the return end of our trip. We had to call and pay for an Uber. I did a charge back because they did not fulfill the agreement. Barclay's customer service is awful. When making credit card purchase it is just as important to have a credit card company that will stand by you and provide support to you as it is needed. This is not Barclay! Barclay sided with the company that I paid to provide me shuttle. I got no help from Barclay.

I have a Carnival credit card though Barclay which was in my wife’s name as the primary holder, I was an authorized user, my wife passed away in May of 2021. I kept using the card with no problems, but in May of 2023 they thought my card was compromised so I called them and when they asked to talk to the primary user I told her she had passed and she said she would have to close the card and I would lose my Carnival fun points. I ask to talk to a manager and he said I wouldn’t lose them and just let them know when I wanted to use the points. When I went to use them the girl kept telling me I couldn’t use them because the account was closed, I ask to talk to a manager which she never did let me do, this went on for an hour, finally I was so frustrated I hung up and called a number they have given me a few phone calls earlier and got ahold of the nicest customer service person I have ever dealt with, within 15 minutes she had it all straightened out and I was happy to have this taken care of. I hope someone at Barclays see this and understand they need to get all their personal on the same page. Her name was Leslie and she was in Henderson, Nevada, she explained to me exactly what to do to redeem my points and now that I have redeemed them I wish Barclays recognizes her for a job well done, you need more employees like her. If Barclays would like to check this my name is Dennis Hollander

The behavior of the staff at this bank is both unprofessional and offensive. I have never encountered disregard, dismissiveness, and rudeness from a service team toward customers. It is unacceptable to refer to this establishment as a bank. Such conduct has no place in our country. Perhaps the staff should return to the UK and treat people poorly there. In the United States, we do not tolerate such behavior.