Carmarthen Camera Centre Ltd Avis 

Superbly responsive. I had challenges obtaining a lens in the timescales I needed and they got it to me the very next day. Would recommend this shop absolutely.

Bought an item from their EBay site. True to the company promise, it was dispatched the same day and arrived early the next morning. There was a slight issue and I rang the store. Absolutely brilliant response from Tim and a replacement item was delivered less than 24 hours later. They were very customer focussed and eager to please. It was a first rate service

I placed on order on Friday 3 Jan 2025 which duly appeared as a pending charge on my credit card. It was before 3pm so same day dispatch was promised.

On Saturday 4 January, seeing that no dispatch confirmation had been sent I followed up my order status only to find it had been cancelled, no reason given, charge still pending on my credit card. There was no proactive follow-up communication from the supplier to inform me they had unilaterally decided to cancel my order.

I contacted Camarthen Cameras and after lengthly discussion the customer service operator couldn't give me a reason other than 'it had been automatically cancelled by the system'. He did not understand why, so could provide no constructive feedback about what the issue was and if it would recur on a subsequent order. Not wanting to go through the frustration a second time I have decided to let the order lapse and search for a more competent supplier.

Please be aware of this issue if you decide to place an order with this supplier.

I ordered a brand new printer off Amazon - paid for delivery and it turned out Carmarthen Cameras were fulfilling the order.
This was meant to be a Xmas present and it arrived via an eBay box.!
Unsealed Canon parcel on the inside so who knows where this "brand new" order had come from? To add insult to injury - I had to pay to return a parcel I had already paid Amazon Prime for. Sorry for whoever Carmarthen Cameras palms this off to as a "new product" but it clearly wasn't.

Edit: I sent the printer back and still have not been given my refund nearly 6 weeks later. Sadly, I lost my proof of posting and so Amazon can't do anything.

Not a business I will ever use again and if you want to believe their reply to me below - good luck to you.

I drove three hours each way to collect a lens that other suppliers had let me down on delivery for. A quick phone call to Joe who was immensely helpful and sent me a cart link with the order pre-filled. He couldn't have made it easier. On arrival I was promptly sorted with the lens and splashed out on a second, used zoom lens while I was there. Their website will be my first stop for camera gear going forward - had I called them just an hour earlier yesterday they could have arranged next day delivery so no reason at all not to start here in future. Customer service lives!

I contacted the team at Carmarthen Cameras a few weeks ago with a query about binocular repairs and the staff were incredibly helpful in getting everything sorted. I greatly appreciated the support they provided and would highly recommend Carmarthen Cameras to anyone in need of expert advice and repairs.

I have made my purchase online, and had some issues with camera compatibility, however Andy was so helpful and knowledgeable and problem was resolved very quickly.
Definitely recommend this shop as it has everything you need and beyond!

Really good service, super fast delivery, great items.

Ordered a small item via Amazon; delivered less than 20 hours later.

My "Go to" suppliers of ALL my DSLR and video gear. Second to none service VERY HIGHLY RECOMMENDED quick delivery (next day) great prices and excellent customer service

Carmarthen cameras offered the best price for my Zeiss SFL binoculars. When there were some after sale issues, no fault at all of Carmarthen Cameras, Andy really could not have been more friendly or helpful. I fully intend to make them my first place to look, when I buy optical equipment in future.

I’ve used Carmarthen cameras for various optics for a number of years. Always exemplary friendly service. Really good advice and very customer-focused service. A pleasure to trade with.

An really good experience. I ordered a Foldio 2 Plus Lightbox. The item was faulty and Tim and Sean were incredibly helpful. Instead of waiting for my item to be returned, they asked for the proof of postage and promptly sent a replacement.
The customer experience I had could not have been better. An excellent company, I would definitely recommend them.

Very helpful assistance in order to get the right product to me, after a mistake from Amazon.

I received the items quickly from Carmarthen Cameras and when I had queries before purchase they were responded to promptly. This changed after purchase. I had an issue with one of my products and never received a response. It seems Carmarthen Cameras only care about the sale. I wouldn’t recommend if you’re making a big purchase as peace of mind isn’t provided.

Carmarthen Cameras is such an amiable and helpful company! My 14 yr old brother bought a telescope from them, and Joe was very helpful and knowledgeable about the best one to get. He helped him set it up and understand everything about it.

Having had such a pleasant experience previously, it was a no brainier to get my Canon EOS R50 camera from them too. Their prices are extremely competitive, their stock is vast. Krish was very helpful and knowledgeable, when advising me on what accessories I should get for my new camera, and gave me a very fair price on my part exchange.

Carmarthen cameras are a very good company to deal with and all their staff are great! I would highly recommend getting your cameras and telescopes and anything else from Carmarthen Cameras! Thank you!

Purchased two Hoya filters at very good prices. They were shipped for free which is always appreciated and they arrived quickly.

What an interesting camera centre this is. I needed to buy some camera equipment, and as a beginner I really appreciated the knowledgeable advice and information given to the sales associate Joe, I felt he understood exactly what I needed and was as far removed from hard-sell as is possible. To have staff of this calibre matching the quality and range of products is a rare thing indeed, as a business owner myself for over 38 years I understand how hard, and how important it is to get and maintain a good reputation. The recommendation I had from a friend about this business was merited and i wouldn’t hesitate to recommend Carmarthen Cameras myself.

Really helpful always shopped here and they always give good advice