Carmel Car & Limousine Avis 

Avoid at all cost. They left us stranded at our Niagara Falls Hotel when we had a CONFIRMED booking and paid for in full in advance. How dare you. You unprofessional saps.

You NEVER called or text to say the driver will not be showing up-and you had my number since you made me confirm it for you while on the phone. Instead, at 301pm I had to call to find out where our driver was since the pickup time was 3pm. To only be told (after two different reps got in the phone) to tell me, I need to find another form of transportation to BUF as the driver will not be showing up. WHAT? No apology, nothing. Rude, unprofessional and completely unacceptable.

This is NOT the way you run a business. I’m just sorry that our go to Chauffeur service, Blacklane does not operate in Ontario Canada. Now that is a chauffeur service we have never been let done with. I will NEVER use your service ever again.

Do everyone a favor and do something else as you obviously don’t know how to run a Chauffeur service.

Amazing and inexpensive service! We needed to get a ride from JFK to NJ. Uber and Lyft wanted to charge us $70-$80 more. I ordered Carmel and was so much more satisfied with my ride than I was with my UBER there.
Forget the other apps and use this one. I am a new and loyal customer!

I have been using Carmel for at least six years, and I still love the door-to-door service, the actual road trip, the drivers’s safe driving, timely pick-up arrivals, and the professional friendliness of the drivers.

My friends and I use this service for out-of-town travel and have found the cost to be fair, efficient, and worthwhile.

I am very pleased with Carmel Car and Limousine.

Service has gone downhill! I’ve been booking with Carmel for over 10 years but after this last trip, it’s a hard pass. Both drivers for two separate trips were 15-20 minutes late. It really added to the stress of getting to and from the airport. I won’t be booking with them again.

Terrible customer service. I rented through this company because it said I could cancel four hours before the activity and still receive a refund. I was flying from Las Vegas to New York City and my flight was canceled four times because of weather I canceled 12 hours prior to the activity and did not receive a refund taxi drivers are more dependable for the same cost. Do not use limo.

Booking by phone quick and included all fees. Agent handled discount coupon and sent email confirmation of booking. Driver on time waiting for us, car clean, trip was especially quick, and driver helpful with baggage.

I had booked and confirmed a fare ($69.50) to go from the Chelsea area of NY to the Newark airport. Got there (after having risked an accident because the driver was distracted) I had to pay $92 PLUS TIP!
When it should have been all inclusive.
And he didn't want me to pay by credit card!
Then I received the receipt for only $69.50 via email.
Bad service.
I advise against it.
Very very upset. I'm working bad reviews about them everywhere, hoping to help other people to avoid the same misadventure.

Prenotata e pagata in anticipo per andare da Newark a Manhattan il 30/7/23 (2 adulti e 2 bambini) ma l’autista non si è presentato nel luogo dell’appuntamento. È stato contattato una prima volta in cui ha detto che dove stavamo aspettando era chiuso (peccato che era pieno di macchine e taxi). Ci ha detto di andare in un altro posto ma non c’era nemmeno li. Poi lo abbiamo chiamato al telefono molte volte ma non ci ha più risposto. Ai numeri del sito non rispondeva nessuno. La mattina dall’Italia avevo mandato una mail per avvisare che il volo era in ritardo (anche se loro lo sanno già perché al momento della prenotazione bisogna mettere il numero del volo) ma non mi hanno mai risposto.Dopo un’ora di attesa siamo stati costretti a prendere un taxi giallo che abbiamo pagato molto di più. Complimenti per il servizio! Hanno emesso un rimborso dopo 15 giorni e numerose telefonate ma è nettamente inferiore alla quota pagata in anticipo.

The absolute worst! We had an SUV booked and they sent us a mini van. The van was extremely dirty. Then the driver demanded a big tip which is highly unprofessional.

Worst experience yet w a car service.

Car arrived ahead of time was extremely comfortable and clean, driver pleasant, The price was better than other car services in NYC. I also had a coupon so I saved another $3. I had to reserve using the phone though. I had a problem with their website

The Worst service and they should really get 0 stars.
After waiting 50 min for our ride and talking to customer “service” 3 times, they cancelled our car without informing us!

Picked up in a filthy, old car with torn upholstery and broken air conditioning. I will never, ever use this company again. I can’t believe these people are in business. Gross.

DO NOT USE THIS COMPANY!!! My driver was an hour and a half late picking us up from the airport to take is to our resort. Also, I was supposed to be picked up in a luxury vehicle, but was picked up in a shuttle van instead. My transfer back to the airport was late as well and the driver argued and yelled at me when I called to see his whereabouts after my pickup time had already passed. When the driver finally arrived to the resort, he was blasting vulgar and profane music. What kind of service is this??? Ridiculous!! He was also speeding. I have contacted Customer Service concerning these issue and this complaint with no resolution or call back. This is the worst transfer company I have ever experienced. Do yourself a favor and book elsewhere.

I got into JFK yesterday afternoon from oversea it was a rainy day. I went to the transportation desk and got a car ordered up. It appeared within 7 minutes, as promised. The driver was nice and effective and got me where I needed to go. The car was spotless. The price was reasonable, far more reasonable then any of the possible competitors. Carmel is my "go-to" to get to and from NYC airports.
This is my review but I am awarded $10 Car cash from Carmel for sharing it. I would have given this review anyway.
Steve

La mia esperienza è stata molto positiva. Puntualissimo sia all’andata che al ritorno. L’ho utilizzato da Jfk a Manhattan e al ritorno. Fissati da mesi prima, puntuali e precisi. Al costo che vedete pubblicizzato ricordatevi di aggiungere tasse e mance (mediamente un +25%).

Arrived on time. Smooth ride down. Very polite

A mess. Car was late. It happens. But I called customer service and was told 5 minutes a few times. I'm tired of talking to some outsourced rep who is clueless. Then I'm charged 2x. This had happened before. Oh and car was gross. Banged up. Smelly and dirty. Lastly when I did reach someone in NYC office I was hung up on. Peter thanks. I was a regular. No more.

On March 10, 2023 I ordered a stretched white limousine for my granddaughter's sweet 16th birthday for March 11, 2023. Later that day, on the 10th, I realized they had the wrong address on the receipt therefore I called to correct it. On the 11th, a couple of hours before her party I was informed there wasn't any limos, making it impossible for me to make any other arrangements. Besides the fact they could've told me that when I called to make the correction the day before; the customer service representative, a female, who called to tell me there wasn't any limousines was extremely rude and unprofessional.

Horrific driver almost hit my car! I call to complain and they told me to call the police and said there are no ways to make a complain about a bad driver.

That man might end up getting someone hurt if keeps driving like that!

BOYCOTT CARMEL!!!

Driver was very prompt. 14 mins from Manhattan to Jet Blue at LGA.
Driver was organized. Had a little trouble understanding him .. otherwise the experience was great!