Carmel Car & Limousine Avis 

I booked a car for pick up at our hotel and take us to LGA. When i booked I used their website. I put in hotel from the dropdown in the menu. As it turns out the address they have connected to the hotel in their system is wrong. We were staying in Time Square and the system showed Times Square in the hotel name, but when the driver didn't show up we called and he was sitting at a McDonalds in lower Manhattan. He required that we pay additional money to have him come to Times Square to pick us up. We almost missed our flight. That was bad enough but since then we have tried to rectify this with their customer service and nobody will ever call us back. Do NOT use Carmel......take a taxi

I had a reservation to be picked up at Newark airport yesterday, the 14th of December for a 7:15pm ride. After 14 calls to Carmel's dispatch “supervisors” and a long travel day from Los Angeles, I finally managed to get a car at 8:15 pm. The whole experience was awful!!! I am a senior standing outside where I was told to, getting very cold. I would like the company to do the right thing and give me a refund. Every time I called, I got a new "supervisor" who said the car will be there in 4 minutes, 5 minutes, 8 minutes, blah, blah, blah. If I hadn't paid for it already I would have just got a cab. I called today and left a message and no one thought it was important enough to call me back. If you brag on your website that for 36 years this company is known to be the most "on time" car service, we are all in trouble. I understand situations arise and I was willing to speak to the company. I gave them a chance to do the right thing after this awful experience but they couldn't be bothered calling me back. After a long travel day from LA, where I live, I was beyond exhausted. I don't appreciate someone lying to me on the phone. If you tell me 5 minutes, it shouldn't mean an hour. Take an uber or a cab. At least you'll get to your destination. I also sent two emails to two different supervisors at the company who also couldn't bother to call me.

We used this service in NY LA and SF.

In LA the driver extorted us for another $100 or would leave us on the side of the road. After complaining Carmel assigned us this driver AGAIN. And their customer service has not got in touch despite be calling daily. Terrible service DO NOT USE THEM

Gave 1 star because cannot be 0. Followed the instructions, called after getting bags and they said 15 minutes. Called back in 20 and was told they did not have cars, go find a different service. DO NOT BOOK WITH THIS FRAUDULENT COMPANY!

Had 2 week old reservation for a pickup at JFK for tonight, 11/28. I called once landed from plane and they said 10 minutes after bag. I called when I got bag and they said 10 min. 30 min later called back and they said 1 hour for the SUV for my wife and 4 kids under 10 years. I complained and they offered a van which I took as kids were tired. Smelly, old van with a lovely driver.

A reservation is only a booking with no guarantee of a pickup. Their only excuse was that drivers did not want to come to JFK. Never again Carmel Limo.

Last time driver who spoke no English but not only managed to push and ride the break often, but also managed to pump gas pedal so much I got nauseous. Complaint got me refund of $8 of $78.

Had fraudulent charges on my card from this company. They still haven't refunded it to my bank.

We booked a car to Newark Airport from Manhattan for this morning at 6. They cancelled our car at the very last moment ! Never ever use Carmel ! They are completely untrustworthy !

Easy making reservation, on time pickup, smooth and perfect ride to EWR, friendly and helpful driver. I always count on Carmel to get me where I need to go and when.

Requested a pickup at airport to go to hotel and meeting. Verified the day before. Supplied all information as requested. Driver never showed called company handling pickup and the number was not receiving calls or text messages. Called limo company they were unable to get hold of the vendor. Sent another car took one hour and fifteen minutes. Driver was not wearing a mask with the A/C blowing at full speed. Asked him to wear mask and turn down A/C ignored me. Would not recommend these people not to mention charged me double for what an Uber costs all to be late to my meeting. Stay Away!!!!! Asked for a refund they told me to go pound salt.

We had a limo set to pick us up at the airport. Two hours later the vehicle arrived. I was told to contact customer service for a refund. After five phone calls to customer service, I have yet to receive a return call. The driver of the vehicle was so bold as to tell us "It's been a busy night, you are lucky we picked you up."
Never use them.

If it was at all possible I wouldn't give them any stars Horrible!!! Left myself and five others stranded at the airport and still got charged. I am in the process of fighting to get a refund. What a grueling process

This company is a liar and a scam. They will tell you they have availability and wait until after you pay to tell you they don't. Then, they'll apologize and give you an "upgrade" but actually downgrade your vehicle and not even refund the extra money you already paid. If you are looking for a reliable and trustworthy company, look somewhere else.

If I could give a negative review I would. I booked a pick up from the airport in Las Vegas. My flight was changed so I called Carmel to let them know so that a car would still be there to pick me up. Thank God my fight did change. I was told at that time that there are no cars available at all for that day. No one was going to call me and let me know this. I had pre paid for my car and was told I would be issued a full refund. Not only was I not issued a full refund they actually charged my card twice. I had to call the Bank and cancel My card right before leaving on vacation and Issue a fraudulent claim to get my money back. Both Times when I called this company they were extremely rude and very un apologetic for almost ruining the start to my vacation. I would stay as far away from this company as I could. Beware I think this is a scam to just take your money and leave you stranded. Shame on Me for not reading the reviews first

I called Carmel 8/22 to reserve a car for the next morning to take us to LaGuardia. They said none were available at 6am so I asked if they could pick us up earlier, like 5:45am. The person on the line said that could be done so we ordered a car and slept peacefully thinking we’d have no problems getting to the airport in the morning. Got up early and waited in the rain for our car. While waiting I noticed Carmel had put the time of pick up in incorrectly. It was input for 5:55. Also the number of people and bags were totally different than what I told them. No biggie for us but for others that incorrect time input could be crucial. At 5:48 am I received a call and they said no one would be picking us up. No empathy, no explanation, nothing. Two late-60 year olds waiting in the rain at the crack of dawn for a ride that never showed. I was livid! My daughter called us a Lyft and they were there in 2 minutes. Carmel sucks. Our ride from the airport to our rental was also a fiasco, but that’s a whole other story! NEVER USE CARMEL LIMO SERVICE.

I could go into a long negative review here, but not worth my time after this company wasted 4 hours of my time in New York, guaranteeing they’d pick me up, not showing up, not having any explanation on the phone, then hanging up on me and leaving me on the side of a highway w no regard for my safety/needs. So sad to see and just hope no one has to experience what I did.

Total clowns. 50 minutes late for pick-up, then called to cancel.

Three times now Carmel Limo has accepted my electronic reservation (made on their web site or with the app) and then days later, shortly before the pickup called to say "sorry we have no drivers". AVOID CARMEL in Austin, TX. Totally unreliable.

Car smelled like someone had been smoking in it for years, car was dirty and rusty, and all seat belts didn’t work. It was not the “deluxe” car I paid for. It was like an old taxicab. Also, the driver tried to cheat me. He added in the tip he thought was appropriate and told me that was part of the charge. Customer service is non-existent and refuses to get back to me. Very disappointing and totally unacceptable. I have been a good customer and deserved better treatment.

I had a round-trip pickup and drop-off from the airport to my hotel and back. They never picked my wife and I up to take us to the airport. I had to pay a lyft 85$ to get there... When I tried to ask for a refund I was yanked around between Expedia and Carmel saying the other company had to do their part. It was an incredibly unfriendly experience and I will never use this service again. I asked for a full refund of the 100$ I paid and after nearly 3 weeks of calling every other day to get this sorted out I end up with a 40$ refund even though I was told I was getting the full refund by every single person I talked to! They lied to me and at this point I am so defeated from talking to people who lie right to you that they can just keep the 60$. Disgusting business practices. Just use an Uber, Lyft, Taxi, anything but this company.