Courteous people to deal with, Great product for the money. Cheaper than elsewhere we looked. Would have been 5 stars but I think there should be contact from them after ordering rather than customer... Voir plus
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Lisez les avis des autres
Everyone involved in the company is so helpful & straightforward took my time choosing carpet, no problem the fitters done a perfect job and when left everything spotless, definitely be back next year... Voir plus
Would have been given 5stars but let down by a creased portion of the carpet. This I suspect was due to the long transportation and other deliveries items On top of carpet. Apart from this the produc... Voir plus
This is the second purchase that I have made from carpet company Purchased vinyl for the Lounge and hall Absolutely beautiful vinyl hard wearing totally transformed the house Will be purchas... Voir plus
L'entreprise a répondu
4,4
Excellent
34 avis
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Jason Christmas
Everyone involved in the company is so helpful & straightforward took my time choosing carpet, no problem the fitters done a perfect job and when left everything spotless, definitely be back next year for bedroom carpet.
26 juin 2026
Avis spontané
If you’re looking for quality
If you’re looking for quality, look no further. We went for a thick pile with a decent underlay, and honestly, it feels like walking on clouds From the initial quote to the final fitting, the communication was brilliant.
21 mars 2026
Avis spontané
I love the quality of the carpet and…
I love the quality of the carpet and the price was excellent, but...
It took a week to receive the carpet samples. I made it a point to contact the company to ensure that I order the correct dimension. I was reassured that they always add a bit extra. They did. 2cm.
All this was still OK, but when they delivered 3m x 5m carpet on a hard cardboard roll over 5m long, I thought someone forgot to use their brain. How did they think that we will fit it into our flat on the 3rd floor? Next time, please think of your customers a bit more.
Update after the response: What about using a 3m roll? The delivery man did not know what to do and left our carpet on the rain as it could not fit through the entrance and left. We had to open the plastic wrap, unroll the carpet and then roll it ourselves throwing away your 5m cardboard roll, so the carpet was just 3m wide so we could get it to our flat. There were no creases although, yes it would have been beneficial if you have done it in the first place. I am surprised that I am a first customer complaining about this.
4 février 2026
Réponse de Carpet Company UK
Hi Martina,
We are very pleased to hear that you are happy with your new carpet and at such a great price. All carpet comes on a cardboard tube to prevent creasing which would ruin your brand new flooring. As your carpet was 5m width it had to be packaged on a 5m tube as a smaller tube would’ve caused permanent creases. Unfortunately, there is no way to flat pack carpet or box it up to reduce the size, this is the only method to pack and transport carpet. And nobody wants one piece of carpet cut up into lots of smaller pieces- this would create multiple joints in one room- it would look messy and unprofessional. We kindly ask you to update your review based on the practicality of the packaging and transport of carpet. Update: thanks for your reply Martina; the machine for carpet works with 4&5m only as this is the width of carpet so this would not be practical. We will take your feedback to the Operations team and see if we can work around this to help customers in the future. Thanks. Adam @CCUK
Kind regards
Naomi
Received my samples and am still…
Received my samples and am still undecided which route to go.
5 septembre 2025
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago. Took a long time to arrive, communication wasn't great. Item eventually arrived and is fine, happy with product.
28 août 2025
Easy to order arrived quickly and soo…
Easy to order arrived quickly and soo much cheaper than the shop,.....oh and great quality
26 août 2025
Would have been five stars …
Would have been given 5stars but let down by a creased portion of the carpet. This I suspect was due to the long transportation and other deliveries items
On top of carpet. Apart from this the products were excellent value.
8 août 2025
excellent company
i am over the moon with the carpet i received. will certainly be ordering again. very good price for the large amount i ordered 😁
14 juillet 2025
Good for cheap new carpets
Really good online selection but had to order few samples which were not as they looked online, so just as well I did, I went with a cheap carpet with thick underlay separately. Took a while to get delivered and when it did, came slightly shorter than required, but messaged them and they offered a partial refund for the inconvenience which I was happy with I have still not fitted the carpet but hopefully will be great once in.
13 juin 2025
HELPFUL & TRUSTED PEOPLE
Really helpful people at the carpet company
There expertise helped us picked the right carpet for our home
Fast and efficient delivery with tracking
6 mai 2025
Avis spontané
Great service
Great service and price and delivery was quick. Communication via email and tracking was very good.Thanks
8 avril 2025
The customer service was outstanding…
The customer service was outstanding they were very helpful,patient and catering to my needs the selection was impressive with a wide range of colours and textures definitely would recommend to anyone looking for good quality carpet.
12 mars 2025
Avis spontané
I am very pleased with the service I…
I am very pleased with the service I received from you guys. It was quick, efficient, and amazing overall.
19 mars 2025
Avis spontané
Amazing quality carpet and a lovely…
Amazing quality carpet and a lovely customer service!!
21 avril 2025
Avis spontané
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