Carsha Global Trading Avis 

Réponse de Carsha Global Trading

14 juin 2024

Hello Mel,

We appreciate the feedback regarding your recent purchases from Carsha. We take allegations of counterfeit products seriously and strive to maintain the authenticity of all our items.

We acknowledge that you reordered the product on May 1st after your first order on March 28th, suggesting that your initial experience may not have been conclusive or definitive in identifying any potential discrepancies. This not only underscores the complexity of assessing product authenticity but also prompts us to question the consistency of your experience and the basis of your comparison.

While we have examined the photos you provided for comparison, it's essential to clarify that Sulwhasoo manufactures different versions of its products. Our Sulwhasoo products were sourced from Korean duty-free stores, ensuring their legitimacy. If you did not purchase your other Sulwhasoo product from the Asian market, it is likely that you've been using another version of the same product.

We stand behind the authenticity of our products and are committed to addressing any concerns promptly. However, without further information about the origin of the products you used for comparison, it's challenging to validate your claims definitively.

Please feel free to reach out to our customer service team directly with any additional details or concerns you may have. We value your feedback.

Best regards,
Sarah
Carsha Customer Service Team

Réponse de Carsha Global Trading

14 juin 2024

Hello Jane,

We couldn't locate any orders placed under the name Jane in early April. However, we're here to assist you further.

In our efforts to assist you, we attempted to reach out via Trustpilot to gather more information about your experience. Unfortunately, we did not receive a response.

We remain committed to resolving any concerns you may have regarding your order. Please feel free to contact us directly with any further details or questions you may have. Your satisfaction is important to us, and we're dedicated to ensuring a positive shopping experience at Carsha.

Best regards,
Sarah
Carsha Customer Service Team

Réponse de Carsha Global Trading

29 avr. 2024

We appreciate your feedback. As a company, we take the authenticity of our products very seriously. While we source many of our perfumes from trusted vendors, including Korea duty-free stores, we understand your concerns. We kindly ask that if you believe the product you received is not genuine, please provide any evidence you have to support your claim. Without such evidence, we must clarify that labeling our products as "fake" without proof is misleading. We're here to address any issues and ensure your satisfaction, so please don't hesitate to reach out with further details.

Réponse de Carsha Global Trading

Actualisé le 29 avr. 2024

Thank you for sharing your concerns. We appreciate your interest in purchasing from us and value your business as an Amazon seller. Our wholesale manager works diligently to offer competitive pricing to all our customers. While we strive to accommodate requests for lower prices, some products may already be priced at their best possible rate. Rest assured, we always aim to provide the best value for our products whenever feasible. If you have any further inquiries or specific pricing concerns, please feel free to contact your wholesale manager directly, and they'll be happy to assist you.

Réponse de Carsha Global Trading

29 avr. 2024

Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your orders. We understand the frustration this may have caused, especially given the importance of timely delivery for wholesale orders. After checking our system, we're glad to learn that your orders have now been delivered.

We're committed to improving our service and ensuring that situations like this are addressed promptly in the future. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We appreciate your patience and understanding.

Réponse de Carsha Global Trading

Actualisé le 24 janv. 2024

Dear Jerold,

We sincerely apologize for the inconvenience you experienced with your recent order. We understand how crucial it is to have the right scent for your promotion party, and we regret that you received the wrong product initially.

To rectify this situation, we have promptly reshipped the correct product to you, which was delivered on 23 Jan 2024. If you have any further questions or concerns, please do not hesitate to reach out to us. Our customer support team is here to assist you.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

Best regards,
Sarah
Carsha Customer Service Team

Réponse de Carsha Global Trading

4 janv. 2024

Hi Alik, we appreciate your feedback. We understand the concerns raised, and we'd like to assure you that we take this seriously. According to the tracking code provided earlier, the perfume has been successfully delivered to LAKEHURST, NJ 08733. It was picked up at the Post Office, and the recipient's name, as signed, is R KROMINA. We apologize for any confusion and appreciate your patience. If you have further questions or concerns, please feel free to reach out to our customer support. Thank you.

Regards,
Sarah
Customer Service Team

Réponse de Carsha Global Trading

Actualisé le 28 févr. 2023

Hello Melanie,

Thank you for leaving a review.

We are here to follow up on your issue. We apologize for the disappointing experiences you had on our website. We only source from reliable distributors and sources, it would be wonderful if you could email us and show us the photos of the products you've purchased. Your satisfaction is our priority.

Thank you!

Best regards from Carsha.