Item was received but with little to no communication during whole process. Honestly thought it was a scam due to receiving no responses from their number/email/whatsapp until the item just appeared i... Voir plus
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I have not received any updates besides one correspondence from this company after I placed my order 2 months ago. They have not shipped out my order and they do not respond to me via email, WhatsApp,... Voir plus
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shoppi... Voir plus
I was sent a wrong item. Carsha has no real customer service. I purchased an expensive perfume from Carsha, an MFK grand soir 200ml but I received an MFK gentle fluidity gold 200ml. I contacted them w... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Carsha is a one-stop beauty wholesale and retail platform. Selling 2000+ branded cosmetics, skincare products and fragrances. Co-operating with 500+ international brands including Aesop, Byredo, Chanel, Clarins, Clinique, Dior, Estee Lauder, Jo Malone, Lancome, La Mer, Tom Ford, Shiseido, YSL and more.
Coordonnées de contact
Room B8, 1/F, Block B, East Sun Industrial Building, 16 Shing Yip St, 852000, Kwun Tong, Hong-Kong
- +852 57454980
- contact@carsha.co
- carsha.co
2,3
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70 avis
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The WORST
Update after their response:
They stated they issued a return below, but I actually disputed on my credit card, which is how I got my money back. They wouldn't have done anything if I hadn't disputed. So they:
1) Sent me the wrong item (the significantly cheaper item of the line)
2) Sent me FEWER of the wrong item
3) Never responded to support requests (I gave them 3 weeks to respond)
4) After I disputed on Paypal, they said I needed to return it to HK (from US) on my dime to get my money back. They would not cover return shipping.
5) I then disputed to my CC, which got me my money back
6) After looking at the lotions (the wrong item they sent), they're expired. So there's that to rub salt on the wound.
---
The WORST. They sent us the wrong product (and way fewer of it) and then never responded.
Then when disputed, required I return it without a return shipping label. Do not trust!
18 juillet 2024
Avis spontané
Réponse de Carsha Global Trading
Hello Yena,
I’m sorry to hear you’re feeling this way. I want to clarify that we shipped the order as placed, but there was a mix-up where we accidentally sent Physiogel Lotion instead of the Cream. While the two products are similar, we understand how this could be frustrating.
We issued a refund for the incorrect item, and you were able to keep the lotions as well. We appreciate your understanding in this matter.
If you have any further concerns, please don’t hesitate to reach out. We’re here to help!
Best regards,
Ella
Carsha Customer Service Team
Still haven't received my order...
I received the first wholesale order a month after placing the order. On July 3rd, I placed a second wholesale order and paid $17,650. Since then, this supplier has not been in touch, and I don't know how to get my money back. Be careful!
Updated on September 23:
I received the first part of my order on September 5 and am currently waiting for the second part of the order. You need to improve your customer service. Thank you for sending my order.
2 juillet 2024
Avis spontané
Réponse de Carsha Global Trading
Dear Siarhei,
Thank you for your review. I’m sorry to hear about your concerns. I want to assure you that all of your orders were shipped, and we communicated throughout the process. We appreciate your understanding, as larger wholesale orders can take a bit longer to fulfill due to our competitive pricing and inventory gathering.
We truly value your business and hope to work with you again in the future. If you have any further questions, please don’t hesitate to reach out.
Best regards,
Ella
Carsha Customer Service Team
NO COMMUNICATION FOR OVER A WEEK
NO COMMUNICATION FOR OVER A WEEK. MY ORDER HAS NOT BEEN SENT & NO RESPONSE TO EMAILS OR WHATSAPP MESSAGES!! DO NOT PURCHASE FROM THIS COMPANY.
28 juin 2024
Avis spontané
Réponse de Carsha Global Trading
Dear Tanya,
Thank you for taking time to write us a review.
I apologize for the lack of communication. We use a third-party service for shipping, which sometimes causes tracking codes to be delayed. However, I want to assure you that your order is on the way and has actually been delivered.
If you have any further questions or need assistance, please feel free to reach out. We appreciate your patience.
Best,
Ella
Carsha Customer Service Team
Réponse de Carsha Global Trading
Dear Amy,
Thank you for your review.
Hope to serve you again.
Best regards,
Ella
Carsha Customer Service Team
Try their tax-free shipping please
Please, try their tax-free shipping, it's really great for small business owners in UAE like me.
11 juin 2024
Huge room to improve!
They eventually shipped my products, which were delivered to my address 12 days after I placed my order. In the meantime, their customer service is slim to nothing. It really isn't the greatest shopping experience, but I still love the products.
11 juin 2024
Good wholesaler
Carsha is a good wholesaler and I already made good profilt from their products.
6 juin 2024
Perfect if they can fix their ingredient translations
Their ingredient lists are not too accurate but I can still find some great products.
21 juin 2024
I bought a beauty machine here
I bought a beauty machine here. It is very useful. I have been using it for about a month and I have seen some results.
4 juin 2024
I'm a fan of Jill Stuart's skincare &…
I'm a fan of Jill Stuart's skincare & perfumes. They have many selections I can't find elsewhere, which is super exciting!
7 juin 2024
My skin feels better
My skin feels a lot better after trying their products, clap clap for the korean skincare.
30 mai 2024
Packing is not good
They don't know how to pack because every time they waste so many space in the boxes...
14 mai 2024
Kbeauty products are really affordable…
Kbeauty products are really affordable here and I think they're genuine too. Happy to find this online store.
30 mai 2024
Perfect foundation
Found a Shu Uemura foundation from Japan on their website, really suitable to my oily skin, love it.
16 mai 2024
Carol responses promptly and is very…
Carol responses promptly and is very friendly, she also sent us some extra gifts.
15 mai 2024
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