Cartwright & Butler Avis 

Personalized hamper which I send to my friend for her birthday was amazing!!! Great quality, amazing taste and you can tell that has been wrapped with love!

I ordered the lovely ultimate family get together collection and a few chutney's for a birthday get together with my family, it arrived on time and everything was perfect condition and tasted amazing and 100% worth the money recommended

Wish I had read these reviews first! What a horrible company to deal with. Ordered a hamper and PAID extra to insure delivery on an exact date - never arrived. AND - apparently - they have no customer service over weekends! So the hamper that was to arrive on a Friday for a wedding - we can’t reach a soul to help. And now it’s too late and the wedding party is gone. And I still can’t get any help and the tracking number shows as invalid!! DO NOT BUY FROM THIS COMPANY!’

Hamper arrived late. It was in 2 very flimsy boxes, not the sturdy "Kraft" boxes they say they use and both boxes were squashed! Consequently some items were damaged. The tissue paper inside was completely creased up and ripped and looked like it had been used before! I couldn't send it back as it was for a 90th Birthday 3 days later. I took a few photos but they didn't want to see them and they just blamed the couriers! In this instance the couriers were not to blame, at all. In fact I was surprised there wasn't more damage! I'm just glad I had the hamper delivered straight to me...at least I could re wrap it and try to make it look a little better. VERY disappointed.

I made a purchase and I received the order within a couple of days. I also received a free chocolate advent calendar which was a nice bonus.

Thank you!

On the 23/12/22 my mum received her hamper I ordered from yourselves for the first time,
I paid extra for a personalised sleeve and took a lot of time to choose a thoughtful photo as I couldn’t be in the country with her this Christmas.

I was charged for this however the box came without one, I was very disappointed as I was excited for her to receive the personal photo and note,

She did however love the box and said she will now start using you for her future company orders.

I emailed and explained what had happened. I then had a response saying I will be refunded for the sleeve. I accepted this however still felt disappointed as I would have much preferred her to receive the sleeve I spent a lot of time on. I was told this could take a couple of days.

I then replied to customer care/Charina again on the 04/01/23 to say still no refund (nearly 2 weeks later) to which I received no response,

I then completed the survey sent out - again nothing. Clearly not interested in the feedback given.

I then emailed again on the 10/01/23 asking for a response, and even also emailed the customer service email again and Charina directly, once again no reply. This has now been over 3 weeks with no response and no refund.

What a shame a fantastic product can be spoilt by such terrible or should I say non existence customer service. My mum will now also not by using you for her company.

Brought two products from Cartwright and Butler. One was strawberry and clotted cream shortbread which were dull, so small and very few in a cylindrical tin. How they can claim as a title 'clotted cream' when the biscuits only contain 4 percent cream?? Also their Soft Italian nougat selection. This was awful!! not proper nougat at all just sweet set sugary glucose yuck! No one in our household wanted a second piece.

Ordered a hamper on 15 December despatched to DPD Edinburgh next day. Continually showing delay in delivery everyday since until yesterday following a complaint with the company. Yip got the message out for delivery. Recipient at home no one rang the doorbell only to get a message sorry we missed you and a blurred picture which looks like a shot taken as he was driving by. Was ordered for Christmas and recipient now away for Christmas. Very disappointed and still unable to find out why it was delayed. I demanded my money back so much for next day delivery. I demanded yesterday if not delivered I want my money back after several e mails it’s to be returned within 7 to 10 working days. Let’s wait and see

The Hamper I ordered as a gift turned up damaged. Sent a complaint and now more than a week have still not received a replacement. Having chased on several occasions I am being told I have been sent a replacement box, this has not turned dup either. Waste more time chasing them. Would not recommend this Hamper business.

Haven’t been able to access my account for over a month . Told customer care would check and contact . They haven’t . Products then were unavailable as out of stock because of the delay . In the end forced to check out as guest and now to add to the disaster they have Delivered birthday hamper on wrong date totally ruined the present . 😡😡😡 very angry and very upset . Have now ordered 3 more hampers from Fortnum and Mason instead . Really disappointed wish I had read the other reviews before I ordered

I ordered this on Friday and specifically asked for it to be delivered on 4th October.

I emailed and called but nothing was done and the hamper was delivered on the next working day

We ordered the Ultimate Cheeseboard hamper and it looks superb. Products were great quality and tasted so good! I had a query there and they are super responsive, I dealt with Charina who was very very helpful. Make a lovely gift!

Bought their Simnel cake and found it unbelievably sweet and above all very puddinglike - consistency of an unbaked cake and too heavy by far for a Simnel. Had to throw it away. I also bought their date and walnut but dread to cut into it. This is my first and last order from Cartwright and Butler and will revert to my usual online suppliers.

Ordered 9 jars but sadly one arrived with a small crack in the ceramic lid, usually I wouldn’t mind but I have a spice rack hand made for all my jars from this company. I was told it was a crack but didn’t ruin the contents which was true but it still arrived damaged and aren’t the jars why people order from you? I was sent a £10 voucher but if I order again to replace the jar I have to pay £5.95 postage. Why should I be out of pocket when the product arrived damaged!! Sorry but it’s disgusting that I have to pay. Surly it would of cost you less to send out a new jar than the £10 voucher and I wouldn’t be out of pocket. Sadly you have lost a customer.

My elderly mother was delighted to receive a hamper from C & B for her birthday earlier this month. Unfortunately, when she opened the box, the bottle of preserve was broken. My sister e mailed the company and sent pictures of the broken jar etc, only to be told that it was not their problem….. I have never come across such dreadful customer service. These hampers are not cheap but your reply has diminished all the joy of this gift.

Great customer service and beautiful hamper.... needed my hamper to arrive the next day and it did! This was great considering I only ordered it at 11am yesterday and it was a 'build my own' hamper.

Also super happy with the look of it - it's a beautiful looking gift and I think my colleague will be chuffed to bits to receive this.

Thanks again!

Very disappointed with this company.
Customer care is shocking.
I ordered tea from them at the end of March. It didn’t arrive as promised (yodel) so I cancelled the order and asked for a refund. I am still awaiting refund 3 weeks later despite several
calls and messages to the company . I was told they would get back to me but they never did.
I shall be raising this with my credit card provider and requesting they take back the payment which ( funnily enough) Cartwright and Butler deducted immediately from my account on the day the order was placed.

Absolutely amazing customer service and lovely products. I have ordered hampers from here far too many times now and they have consistently surpassed expectations. I’ve ordered to celebrate weddings, new baby, mother’s day, Christmas and ‘just because’. Although I have never tasted their items myself, I have received very positive feedback from recipients. Their customer service has been one of the best I have experienced. I’m close to ordering one for myself!

After recently ordering from a different and well known company which markets their hampers as ‘luxury hampers’ and being delivered damaged goods and offered nothing but ‘an apology’, I appreciate C&B even more and will only be ordering from them,
Thank you for always delivering.

I placed an order on Thursday 24th March at 09:27 and selected delivery for Sunday 27th March as this was a mother's day gift for my mother-in-law.

I received an email on Friday 25th March at 14:44 saying my order had been despatched and would be delivered next day via Fed Ex??

I received an email on Friday 25th March at 14:56 saying my order would be delivered by DPD on Sunday 27th March

I emailed yourselves on Sunday 27th March at 22:15 please see email for information, I received a response on Monday 28th March at 9:34 saying the parcel was out for delivery today with no explanation as to why it was not delivered on Sunday 27th March??

I then received the attached text messages from DPD and I rang your office at 12:10 today as on speaking with the recipient she said she saw a dpd van this morning from her kitchen window (front of property) and he got out, took a parcel from the van and got back in and put it on the passenger seat, the driver did not actually come to the property and this evening Betty tells me that she also checked with her neighbours and nobody came to theirs either and no card was left. I requested that this box was collected and redelivered and if that was not possible that yourselves sent out a new box today to be with her on Tuesday 29th March. I was told that you would get in touch with DPD and let me know by the end of the day what had happened. After getting a text from DPD at 16:31 telling me it was available to collect from ********
Foodstore I telephoned yourselves at 16:35 and reiterated what I had already said and asked to speak to a manager, I was then told that you would try and get a new box out today for delivery tomorrow. I requested that I was advised by the end of the day what had happened and that if a new box had not been sent or the one at the shop redelivered, I would want to speak to a manager and I have heard nothing?????

So disappointed with the salted caramel biscuits, very hard and tasteless. I shan’t buy those again !