Horrible place when you win, only way to cashout is Bitcoin or wire transfer and i placed a Bitcoin redemption request over a week ago and still don't have it. Message support and they say 3 business... Voir plus
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Lisez les avis des autres
This online casino platform is very Unreliable and unstable. It constantly freezes or just keeps buffering. It's also really confusing and not very user friendly. The games are also none I've ever... Voir plus
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I've had a great experience with Casino.Click. The verification process was quick and straightforward, and when I requested a payout, it was processed promptly without any issues. It's refreshing to f... Voir plus
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I loved playing on casino click, and still would but for whatever reason my payment options changed one day and now my only way of making a purchase is through bitcoin. Also they have several games th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
🇺🇸 Join now to a new Sweepstakes Casino & Play for Free! 🎰 Exclusive Games 🎁 Daily Free SC Spins 🔥 Daily special packages with extra SC 🕒 24/7 Support
Coordonnées de contact
Etats-Unis
- support@casino.click
- casino.click
2,8
Moyen
571 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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The games and daily bonuses are…
The games and daily bonuses are mediocre at best, but the process of verification and withdrawal is truly onerous. There are much better places to play.
31 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Our verification and withdrawal procedures are in place to ensure account security and regulatory compliance, and the requirements and timeframes are outlined in our Terms & Conditions.
Unfortunately, we’re unable to review account-specific details through Trustpilot, as we do not have access to account information here. We kindly ask that you reach out to our customer support team directly at support@casino.click so we can review your case and provide appropriate assistance.
We appreciate your patience and would like the opportunity to address your concerns as quickly as possible.
Been waiting on redemption for 13 days
Been waiting on redemption for 13 days. Everything approved.. customer service days today everyday
31 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
I haven’t redeemed here just yet
I haven’t redeemed here just yet. All I can say is the honest truth of what I’ve experienced. Friendly service every time, beautiful design on the site, easy to navigate through everything to find whatever is desired, lastly, honest feeling games with a huge bonus and other loyalty perks that make me excited to always comeback. 10/10
29 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for the amazing feedback! We’re so glad you’re enjoying the friendly service, site design, and bonuses. Your 10/10 truly means a lot, and we can’t wait to keep giving you reasons to come back!
This casino gave me issues
This casino gave me issues. My friend Sarah Swartz is waiting on an identity verification in order to redeem 7500$. This needs to be taken care of as this casino is supposed to be professional. Thinking about escalating to the bbb and maybe beyond that. It’s ok ya screwed me dont screw my friend
24 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about the issues your friend is experiencing. For privacy and security reasons, we’re unable to discuss account-specific details on Trustpilot.
Please have your friend reach out directly to our customer support team at support@casino.click with their account details so we can review the identity verification and redemption process promptly. We’re committed to resolving any issues as quickly and professionally as possible.
Thank you for bringing this to our attention.
So it took them about a month to pay…
So it took them about a month to pay out a 2000 dollar win which I give them a lot of credit for. A lot of people said they wouldn’t pay.
With that being said there are plenty of better sites that’ll pay you within 48 hours. This site isn’t worth the hassle
6 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for your feedback and for confirming that your payout was successfully completed. We understand your frustration with the processing time and agree that faster payouts are important.
We’re actively working to improve redemption turnaround times, and we appreciate you sharing your experience. Your feedback helps us continue to improve.
Scam
Trying to spin my measly $4 and none of the games work. Keeps telling me server error or that i can't play on my country. I was playing in Wisconsin and now Arizona is an entire different country? Finally "Dora" from help told me they're having problems with their games and I can only play their exclusive games. So I get to choose between 10 games that don't hit? Wonderful.
24 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Jenny! Thank you for bringing this to our attention. We’re sorry for the frustration you experienced while trying to play. Intermittent server or connection issues can sometimes affect game access, and steps like refreshing the browser, clearing cache, or ensuring the device and connection are up to date can help. Our team is continuously working to improve game availability and stability, and we appreciate your patience while we do so.
Still waiting on my redemption for 9…
Still waiting on my redemption for 9 days now. I have been back in forward with support. First time I was told 3 business days. On the 4th day they had the same excuse...3 business days I told them its going on 5 business days. So they "forwarded my issue to the correct department ". Its excuse after excuse. Of course no reply back via email. I love a good casino where you dont have to worry at all regarding redemptions. Still waiting casino click. No more excuses.
21 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Tara! Thank you for your feedback. Your redemption was approved on the 19th, and payouts are issued within up to 10 business days after approval, excluding weekends and holidays. We understand the wait can be frustrating and appreciate your patience while the process is completed.
DO NOT do business with this casino!!!
DO NOT do business with this casino!!!! I was playing and landed on a bonus and ironically the game froze. I chatted with customer service for 3 days straight and was told that when the issue was resolved that they would reimburse me, well when it finally unfroze they refused to reimburse me nor allow me to play the bonus spins that I won and never got the chance to play bc of an issue within their game. I even had video and screenshots showing that I landed the bonus and it froze and I was told that even though they could see that I hit the bc the system didn’t record it then it never happened!!! Stay away they will rip you off!!!!
17 décembre 2025
Avis spontané
Réponse de Casino Click
We’re truly sorry to hear about this experience and understand how upsetting it must have been.
Unfortunately, we don’t have access to player accounts or detailed game records through Trustpilot, so we’re unable to review or resolve account-specific matters here. To ensure your concern is properly investigated, we kindly ask that you contact our customer support team directly at support@casino.click, where they can review your account and any available system information.
Thank you for taking the time to share your experience, and we hope our support team can assist you further.
Been waiting 10 days for my redemption…
Been waiting 10 days for my redemption of $150. Still shows it’s pending. Great casino, but payouts should be faster. I will update when I receive my redemption.
UPDATE: Been 5 WEEKS and haven’t been paid yet. My account is already verified (this is my second redemption) Multiple e-mails and chat’s and get nowhere. Unacceptable.
4 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you for your feedback. We’re glad to hear you’re enjoying the casino, and we understand how frustrating it can be to wait on a pending redemption.
Processing times can vary due to verification and security checks, but we encourage you to contact our support team at support@casino.click so they can review your request and help expedite your payout.
We appreciate your patience and look forward to your update once your redemption is completed.
I have been playing on this site for…
I have been playing on this site for several months!! Their customer support is a 10/10. Games are fun to play. Plenty of opportunity to earn free coins. I highly recommend!
15 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Ashley,
Thank you for the kind review! We’re happy to hear you’re enjoying the games and our support team. We appreciate you playing at Click Casino. Keep having fun playing!
Click casino has a great customer…
Click casino has a great customer service team with quick responses and real people
13 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Angela,
Thank you for the kind words! We’re glad to hear you had a positive experience with our customer service team. We appreciate your support and wish you the best of luck playing at Casino Click!
I can't believe how bad this casino is…
I can't believe how bad this casino is I thought they were decent At first Until I win And they tell me I can't have the winnings because It's a free bonus That is garbage Why are you gonna give me something that I can't keep They're terrible Support staff is ridiculous I can't believe how Unintelligent These people are I'd like to say a different phrase But I can't because they'll block it But you get the drift Ridiculous place do not play here don't put your money in here I wouldn't even sign up Worst casino I've ran across yet.....you are still the worst
12 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about your frustration.
Free spin bonuses are subject to specific terms and conditions, including wagering requirements and rules related to winnings. These conditions are outlined in our terms and conditions, and we encourage all players to review them before playing.
Thank you for sharing your feedback.
Players beware as for my first time…
Players beware as for my first time playing there as I thought with it being my first account like I said as I thought because I have never opened any other account with this casino with my five little free spins I want $160 3 days go by as I wait for account verification a customer service agent told me that my verification should be done by today I go back to check on my verification and I can't log in so I noticed there are three messages in the little chat area I open it to find that after the last conversation with an agent after I had already left the chat was that my account that I just created plus $160 on that I was waiting to be verified have been closed and my $160 redemption was gone no longer mine because supposedly there was another account that was created so it broke their policy mind you I had no idea about this so-called other account that also had not been verified. So needless to say they closed my brand new account took my money or my winnings and proceeded to tell me but I'm not allowed to have multiple accounts even though I didn't create the other account and since there was they wanted to close this one that I just created because obviously they didn't want to pay the $160 Red machine so I'd advise you to either be absolutely positive that there's not another account in your name somehow or just stay away because if they really wanted to they could have seen or at least ask me about the other so-called account and still could have gave me a warning and gave me my winnings absolutely ridiculous!!!!
11 décembre 2025
Avis spontané
Réponse de Casino Click
We’re sorry to hear about your experience and understand your frustration.
It sounds like the situation you’ve encountered is a result of a misunderstanding regarding account policies and multiple account creation. Our terms and conditions clearly state that users are not allowed to create multiple accounts under the same details, as this can lead to potential issues with account verification, winnings, and other aspects of our system.
In cases like this, it is common for accounts to be flagged when they share identical personal information (such as name, address, phone number, etc.), even if the second account was created unknowingly. Unfortunately, this often leads to account closure to prevent any policy violations, which can sometimes include the forfeiting of any pending winnings.
I have been winning
This is an update to my last review. I finally got paid but it did take a long time. I have since done another redemption request and it took about two weeks. I have won enough today March 5, 2026 and let's see how long this one takes. I changed from one star to four because I have been winning but I don't like the redemption time.
9 octobre 2025
Avis spontané
Réponse de Casino Click
Hi Jackie,
We’re sorry for the frustration this has caused and appreciate the chance to clarify.
Your redemption could not be completed because the bank details entered did not match the routing number on the bank statement provided. For security reasons, we requested confirmation of the correct account via email and live chat, but did not receive a response. Once the correct bank information is confirmed, we’ll be happy to process the redemption.
Top Notch customer service.
Top Notch.
great customer service. always ready to help and support the players. the replies and communications are instant. never leaves you hanging with doubts. one of the best customer services out there
9 décembre 2025
Avis spontané
Réponse de Casino Click
Thank you so much for the wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our customer service team.
Providing fast, clear, and supportive assistance is a top priority for us, and it means a lot to know we’re meeting your expectations.
We genuinely appreciate your kind words and your trust in us.
Be careful with Casino Click I had won…
Be careful with Casino Click I had won $15.00 on 8 free spins for logging in Dec 2025 and it only gave me credit of $2.00 I spoke with customer service Agent Mina gave me the runaround that he/she or Robot could not see me logged on that I would have logged out and refresh the page by the 3x doing it I got a different Agent saying it’s in the rules you only get$2.00 they only credit 5 spins. I had ask why give me 8 free spins and what is the max I can win and she never responded and log me off
7 décembre 2025
Avis spontané
Réponse de Casino Click
Hi Jesus,
Thanks for your feedback. We’re sorry for the confusion regarding your free spins. While 8 spins were awarded, promotional free spins have a capped maximum win, which is why you received 2 Sweeps Coins instead of the higher amount shown during play. These limits are noted in the promotion’s terms.
We apologize if this wasn’t clearly communicated during your support chat. If you’d like us to review your account or clarify anything further, please contact us at support@casino.click , we’re here to help.
Worst online casino out there I play…
Worst online casino out there I play dozens of casinos and I can say this one is so horrible they have fun games and loser slots but that don’t matter when you don’t get your redemptions and when you contact them is always the same excuse every time “we have high redemptions requests “ they said the same thing 1 year ago it’s been a month and still they won’t except my redemption request don’t play if you actually want to win and receive your winnings!!
5 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Misty,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how important timely withdrawals are. While we can’t discuss account specifics here, our support team is always ready to review any pending requests and help resolve issues as quickly as possible.
Please reach out to support@casino.click so they can take a closer look and assist you directly.
I deposited money and won $348
I deposited money and won $348. I've still not been paid. They keep giving me excuse after excuse. First they tell me Wednesday for 3 days. Wednesday comes no payout . The next thing they tell me is it's been exculated to the right department for review it's top priority. It's still hasn't came days later. Today they tell me they JUST EXCULATED IT TO THE RIGHT DEPARTMENT TO BE REVIEWED. THEYVE BEEN TELLING ME THIS ONLY TO TELL ME TODAY THAT THEY JUST SENT IT TO THE RIGHT DEPARTMENT. THEY DONT PAYOUT. DONT DEPOSIT YOUR MONEY TO THIS CASINO YOU WILL NOT GET PAID. THIS IS A SCAM!!!!!!
11 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Amanda,
Thank you for sharing your concerns, and we’re truly sorry for the frustration this situation has caused. We want to reassure you that your payout was approved on December 3rd, and it is currently in the final stages of processing.
We understand how the repeated updates may have felt unclear, and we sincerely apologize for any confusion caused. Your case was escalated for review to ensure everything was handled correctly, and we’re committed to making sure you receive your winnings.
Please rest assured that we do process all valid withdrawals, and your payment is on its way. If you have any additional questions or need further assistance, our support team is here to help and will prioritize your case until it is fully resolved.
Thank you for your patience.
Worst redemption speed ever
Worst redemption speed ever. Been trying for over a month to get 100$ redemption. All I get is we've forwarded to the right department. Doesn't take that long to send Bitcoin!! Very unsatisfied!!
12 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Emily,
Thank you for your feedback, and we sincerely apologize for the delay you’ve experienced. We want to assure you that your redemption was approved on December 2nd, and it is now in the final stage of processing.
We understand how frustrating it can be to wait, especially for a Bitcoin payout, and we’re sorry for any inconvenience caused by the repeated updates. Your case was escalated to ensure everything was handled correctly, and we are actively monitoring it until it is fully completed.
Please rest assured that your payment is on the way, and we truly appreciate your patience while this is being finalized. If you need any further assistance, our support team is always here to help.
Worst sweep casino experience by far
Worst sweep casino experience by far . Been waiting weeks for my redemption still have nothing
25 novembre 2025
Avis spontané
Réponse de Casino Click
Hi Jordan,
We’re sorry to hear about the delay you’ve experienced. Unfortunately, we’re unable to assist through Trustpilot since we don’t have any information about your account here.
Please reach out to our customer support team directly at support@casino.click so we can review your case and provide a proper resolution.
Thank you for your patience, we’d like to get this sorted for you as quickly as possible.
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