Cass Art Avis 

The products bought were all great quality, good value and delivery was prompt and well packaged

I found what I was looking for easily and was updated with emails about sale products
Good layout of website
Arrived quite promptly

Excellent service, products and prices

Speed of despatch. Discount. Range of products.

Excellent service

I’m buying it for my daughter; she’s in college.

Quick delivery, great communication, but not as well packaged as it could be to protect from the delivery service.

I would refer back to my opening remarks.

Fast delivery and great price. My only complaint about Cassart is that often their most popular products are out of stock, with no indication of if or when they will be restocked.

Reasonable website, prompt delivery.

Order arrived next working day. Well packaged. Very impressed with Cass own-brand canvases. Will be buying more.

I enjoy visiting the shop and then not in shop I can find online. Delivery was excellent one day for next. Prices are generally good value for money.

Staff encouraged feedback while in the shop.Shame can’t gain points from buying clearance products

This is the first time I have dealt with the company. Customer Service was excellent, and the agents I spoke to were really helpful. Highly recommend items are well packaged and delivered quickly.

Great shop with a big selection of art supplies.

It was so easy to order, also had a chat with someone at cass art and they were really helpful too, I'll be coming back again to you guys in the future.

There was great customer service from the staff at the shop who helped me locate my order and were in general very nice, helpful and knowledgeable in art. The price of the products is also cheaper than i’ve found in other stores and with the many sales they have, it makes it a better deal to buy at Cassarts as opposed to other stores.

There is always a good range and someone to help if you need advice.

★★☆☆☆

I was disappointed by my experience.

I cancelled my subscription before the free gift arrived. When the company first contacted me, I explained that I am disabled and simply needed a little time to get to the Post Office to return the item.

Despite explaining my circumstances, I received another telephone call chasing me for its return. I found this stressful and would have much preferred to be contacted by email or letter instead of repeated phone calls.

A little more understanding and flexibility for disabled customers would have made a big difference to my experience.

I hope the company will consider offering written communication as an option for customers who need reasonable adjustments.