They turned up on the right date, just a shame it was so long after they were originally booked. They carried the work efficiently and courteously, and tidied up afterwards. They had to take heavy mac... Voir plus
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Lisez les avis des autres
Catalyst Services were wonderfully helpful, professional and courteous. They helped to promptly get an issue with a broken drain resolved with minimal fuss. Due to issues caused by waste overflowing,... Voir plus
Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Voir plus
L'entreprise a répondu
The work was started as arranged and completed without issue. Old drains were dug out and replaced. Afterwards it was hard to tell there had been any work done, everything was so neat and tidy. Very c... Voir plus
Réponse : Catalystservicesuk
Hi Andal, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
The agent on the phone got me sorted…
The agent on the phone got me sorted when I had a blocked toilet,the service and prompt and efficient.
17 juin 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Yates, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Excellent service and communication…
Excellent service and communication from Catalyst, following their instruction by our Insurer to investigate / rectify water main (service line) leak.
They were very quick to make contact, and arrange attendance by contractor, keeping us updated throughout. It was also comforting and reassuring to have an appointed claims handler (Daniel Turnbull), thus making it unnecessary to have to speak to different people. Dan was on the ball throughout!
15 juin 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Garry, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Blocked drain - Prompt & Efficient service
Had to call my insurance Co this morning who gave CaraystserviceUK my details for a blocked drain. Got a call as promised within hours today and two guys arrived by 1pm. Rodded and cleared the drains and checked all facilities working before leaving everything as was. Many thanks for prompt, efficient and courteous service. Would definitely recommend.
12 juin 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Heather, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Efficiently answered my call
Efficiently answered my call, rang me back to confirm company visit and came and fixed my drain blockage with ease. Very pleased with the service provided.
20 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Sally-Anne, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Friendly and helpful
Friendly and helpful. Always able to get through and excellent knowledge.
18 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars (118477)
Great job main drain from the house was…
Great job main drain from the house was blocked. I had plunged it and rodded it from the man hole but could not shift it. Less than 24hrs from my phone call the team was out. They water blasted the lenght of the whole drain clearing years of built up debris. Great job in under 40 minutes.
18 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Michael, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Great service.
Timely response, rang back when they said they would, courteous and helpful on the phone, technician was friendly and problem sorted within a couple of hours of reporting it.
12 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Paul, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Réponse : Catalystservicesuk
Hi Roy, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Excellent and helpful and above all…
Excellent and helpful and above all quick. My drain was unblocked within 2 hours of my call.
16 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Rick, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Reactive rather than proactive in dealing.
If you are put in touch with them through an insurance call out for a boiler fault, the claims company should give you the chance to source your own and then invoice them back ( take this option unless you’re desperate). The first contact from them after the insurance referral is pretty rapid. They seem to have geographical challenges getting to anyone outside their base of Lancashire. I was told I would have a visit on Tuesday mid morning, had to chase up on day, was told and hour, then a call from Engineer who said it would be 1pm. No call, chased again at 2pm and the van broke down. They couldn’t get me a visit sorted so had to opt for Wednesday, first appointment of day agreed. Rocked up mid morning.the didn’t get a referral back to the claims company for over 24hrs and this was probably because I had to chase up again, It appears on the face they don’t have the resource to handle being a sub contractor. So if you’re vulnerable and dependent on heat and hot water, explore a different option.
1 star for initial fast contact and reasonable hold time on phone.
3 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Kevin, Further to our communication you have advised thh matter is now resolved. SHould you need to contact us to discuss further please email info@catalystservicesuk.com
Thumbs up
Great service had to dig front and back for underground pipes .Everything put back as it was .Very professional
2 mai 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Paul, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Réponse : Catalystservicesuk
Hi Barry, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars (120008)
Really good service
Really good service. Quick response and resolved the problem within 15mins. Friendly pleasant chap that came out too.
22 avril 2023
Avis spontané
Réponse : Catalystservicesuk
Thanks for your feedback, can you let us know which claim we helped you on so we will pass on your positive feedback to the handler.
Excellent service
Engineer arrived quickly. Very friendly. Dealt with problem quickly. Much appreciated.
14 avril 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Mr and Mrs Butler, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
The young man who came to sort out…
The young man who came to sort out toilet blockage was very good
31 mars 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Brendan, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Fast and friendly
Excellent service from ringing insurance company late Friday afternoon to getting job done all within an hour.
17 mars 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Sue, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Amazingly good service
Amazingly good service. Called about a blocked drain and they had a drain company here clearing it within about half an hour.
20 mars 2023
Avis spontané
Réponse : Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
From initialDrain problems contact
From initial contact, the service was efficient and the agent was polite and informative. I was told that the drain operative would be at my house early the following morning. The operative contacted me early morning informing me that he would be with me in about an hour. On arrival he got on with the job and cleared the blockage efficiently. He was polite and friendly. I could not fault the service. Overall an excellent service,
16 mars 2023
Avis spontané
Réponse : Catalystservicesuk
Hi, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
Punctual polite and very efficient
3 mars 2023
Avis spontané
Réponse : Catalystservicesuk
Hi Ian, we appreciate you taking the time to review our services. We are glad you were impressed with the service.
Please keep us in mind for the future should you or friends and family need our assistance. Thanks for the 5 stars
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