Catastic Avis 

Réponse de Catastic

Actualisé le 30 déc. 2024

Dear Chad,

We sincerely apologize for the delays you experienced with your order and for the lack of timely communication from our customer service team. We understand how frustrating this must have been, and we deeply regret that we did not meet your expectations.

The holiday season brought a much higher demand than we anticipated, and while this isn’t an excuse, it’s clear we fell short in planning and delivering the level of service our customers deserve. Your satisfaction is extremely important to us, and we want to make things right.

To address this, we’ve issued you a full refund, and we would like you to keep your order as a small token of our apology. We truly appreciate your feedback, as it highlights areas where we need to improve. Rest assured, we are taking steps to ensure this doesn’t happen again.

Thank you for bringing this to our attention, and for giving us the opportunity to learn and grow. We hope to have the chance to serve you better in the future.

Best regards,
Catastic Team

Réponse de Catastic

Actualisé le 4 sept. 2024

Dear Nathan,

Thank you for sharing your feedback, and I sincerely apologize for the delay in our response. I am truly sorry for the disappointing experience you had with your order, and I completely understand your concerns regarding the product quality and the review process on our website.

To address the product issue, we have removed the hoodie you mentioned from our store, as we are committed to ensuring that all items meet our quality standards. Regarding the review system, I want to clarify that only logged-in customers can leave reviews to ensure authenticity, and we are currently working on resolving any technical issues that may have prevented your review from being posted.

Additionally, I would like to offer you a full refund for your order as a gesture of goodwill. Please contact our customer service team at support@catastic.pet and they will be happy to assist you with the refund process promptly.

We appreciate your feedback and the opportunity to make things right. Your experience matters to us, and we are committed to improving our products and services.

Best regards,
Catastic Team

Réponse de Catastic

7 févr. 2023

Hi Murt,

Thank you for your review. And once again, we apologize for the sizing issue. We will make sure that this will never happen in the future. We hope that this didn't affect your shopping experience at our store.

Kind regards,
Catastic Team

Réponse de Catastic

3 oct. 2022

Hi Emily,

We thank you for your kind words. Also, we're delighted that we were able to solve your issue. Customer satisfaction is our number one goal, so we hope you will return to our store in the future.

We hope your kitty will not get bored of our toys anytime soon! Have a wonderful day!

Kind regards,
Catastic Team