CECILIE copenhagen Avis 

Dårlig service…. Sender en strik retur kan se en uge efter at de har modtaget den for en uge siden, men har intet hørt… kontakter pr mail de svare ikke tilbage og venter stadig på mine penge :((

Hører aldrig tilbage på mine henvendelser. Det er super svært at finde svar på hvordan man skal gøre. De giver en adresse og siger du kun kan sende tilbage til den, og hvis de ikke får den er det dit eget problem. når det er en kjole til 1500kr er det altså for dårlig stil. Super elendig kunde service

The customer service at Cecilie Copenhagen is amazing!! I returned a sweatshirt on the 1st May (from Australia) and it only arrived in Denmark today 17th June due to Covid-19. All the way through they have been terrific and so patient with Australia Post. They have held a sweatshirt in the smaller size for me even though they were in very high demand and sold out at one stage. They have been in constant contact with me and I received responses to my emails so promptly each time reassuring me that all would be fine. I could not be more happy with my experience and can't wait to receive my parcel - which they said they would send to me at no charge!!!!!!! Wow! Now that's incredible customer service!!! Thanks so much x

The clothes were stylish, good quality design and materials and made my daughter smile during isolation due to the COVID 19 pandemic.

Caring, kind and expedient service. Love it!
Will definitely become a regular!

Beautifully made clothing. And they were fantastic with delivery to a remote island.

Not only are Cecilie Copenhagen dresses gorgeous, they are made to a high quality. The CC customer service team are excellent and always on hand to answer questions and give professional and friendly advice. Thank you, I love my dresses x

I love the jogging suit I ordered, Color, quality and style. But what has really impressed me (and I do online shopping a lot) was the costumer service. Very kind, understanding and fast! Can totally recommend ordering there. Thank you Julius!

Great product and quality and really happy with the customer service. I accidentally ordered an extra item and reached out to the customer service team. They replied very promptly and due to their super quick fulfillment of the order, the items were already shipped so they offered to pay for the return postage of the extra item once it arrived to me and issued a refund straight away. I was very pleased and impressed with the process and i LOVE my Cecilie Copenhagen items i bought.

Bad quality dress. But the customer experience was even worse. Emails remain unanswered, costs of return shipping have to be paid by customer, refunds take forever (20 days to receive a refund confirmation, 14 more days to receive the money back) and costs of initial shipping have not been refunded. Would never order here again.

Quick delivery from Denmark to Germany even though I had to change the delivery address; Guided service until item received. Dress fits perfectly - lovely dress. It was exactly what I have seen on the homepage. Nevertheless, I would not have paid the normal price, but the discount price was okay.

Great and very Attentive Customer Service. They send me a personal e-mail to let me know my „dream“ dress is back in stock. Very excited to receive the dress! Thanks Julius!

Hurtig levering af lækre varer.
De shorts jeg havde bestilt var desværre for store. Jeg fik nemt retuneret dem og fik ekstremt hurtigt pengene retur. Herudover var der hurtig afsendelse af den nye størrelse.
Jeg er virkelig tilfreds med både mine køb, og ikke mindst den hurtige levering samt retunering!!

Mangler stadig refundering. Fin leveringstid og fin kjole - men måtte desværre sende den tilbage pga. størrelsen... Trods flere henvendelser og kontakt med Post Danmark, er kjolen stadig ikke refunderet... Super ærgerligt!

Nem og overskuelig webshop, ingen problemer med levering.

Virkelig dårligt service. Den værste jeg nogensinde har prøvet.! Anbefaler det IKKE til nogen.! Jeg købte en kjole til 1400kr og har skrevet og sendt screen shot af min pakke som jeg sendte retur. Kundeservice skrev bare at jeg ikke skulle være så sur og at han kunne ikke gør noget ved det da jeg havde sendt pakken retur til deres afsender adresse. Finder så ud af ca. 1 måned senere at en person ved navn Fadi har modtaget min pakke men ikke sendt den tilbage til min adresse, så jeg i det mindste kunne sende pakken tilbage til den rigtig adresse. Hvis i ikke vil miste jeres penge, lad vær med at shoppe hos Cecilie Copenhagen. De skylder mig 1400kr for en kjole som jeg stadig er ved at kæmpe for at få tilbage.
Zola

Købte et sæt, hvor t-shirten var en smule i stykker, og skal byttes til en ny, som så heller ikke var i orden. Den næste dukker slet ikke op. Svar på mine henvendelser sker meget sjældent, og til trods for en lovning på fuld refundering, er der stadig ikke slet noget (dette har stået på i ca. 4 måneder nu)

Hurtig levering, men da jeg ønskede at returnere var det ikke muligt at få kontakt på nogen måde. 2 mails, besked på instagram og udfyldt kontaktformular på hjemmebane blev ikke besvaret. Da jeg tog ind til butikken i kbh kunne jeg dog endelig returnere. Køber aldrig igen!