WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE! Avis 

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 2 jours

Hi Ger,

I'm so sorry to hear about your experience. I can understand why you're upset, especially when you believed you were purchasing something handmade by an English craftsman.

Unfortunately, I believe your review has been posted on the wrong company's Trustpilot page.

My business is Cedar and Tin, a small, independently owned personalized gift shop based in Texas, USA. I've been selling on Etsy since 2014, and I don't sell hedgehog houses or any of the garden products you've described.

There is another business called Cedar and Tin Co that advertises those products. Despite our very similar names, I have absolutely no connection to that company.

I'm so sorry for the confusion, but would you mind removing this review from my business's profile and, if you'd like, posting it on the Trustpilot page for the company you actually purchased from?

I'm the sole owner of Cedar and Tin, and these misplaced reviews are unfortunately affecting the reputation I've spent many years building.

I genuinely hope you're able to get your money back, and I appreciate your understanding.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 3 jours

Hi Lukasz,

I'm sorry to hear about your experience. Being hit with an unexpected charge at checkout and then finding out the product isn't what it claims to be is frustrating, and I'm glad you held off on the purchase.

I'm reaching out because I believe your review has ended up on the wrong company's Trustpilot page.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website redirects directly to my Etsy shop. I've never sold stained glass lamps, and I don't charge in pounds.

If the site you visited was cedarandtinco.com, would you please consider removing this review from my business's profile? I would be incredibly grateful. You're welcome to share your experience on their Trustpilot page instead, where it will help warn the right shoppers.

Thank you for taking the time to read this.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Rosie!

Thank you so much for taking the time to correct your review and help clear up the confusion between the two businesses!

I've been running my little Etsy shop since 2014, and it's been quite an experience discovering how many people have mistaken my business for the other company. I completely understand how it happened, though, with our names being so similar.

It really means a lot that you've gone out of your way to help other shoppers understand the difference. I'm so grateful for your kindness ♥

Thank you again, Rosie, and wishing you all the best!

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Norman

Thank you so much! ♥ I can't tell you how much I appreciate you taking the time to remove your original review and write this one instead.

It's been a pretty stressful few days trying to straighten out all this confusion, and your kindness genuinely means a lot. I've worked so hard to build my little Etsy business over the past 12 years, and seeing people like you take the time to help protect its reputation has been wonderful.

I'm sorry you had such a disappointing experience with the other company, and I hope everything gets resolved for you.

Thank you again, Norman. I really appreciate it!

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Clare,

I'm so sorry to hear about your experience. I can understand how disappointing it would be to order something advertised as a handmade bronze product, only to receive something completely different.

I'm reaching out because I believe your review has ended up on the wrong company's Trustpilot page.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website redirects directly to my Etsy shop. I've had nearly 100,000 sales and around 16,000 five-star reviews over the years. I've never sold bronze garden products or any of the other items described in these complaints.

I've recently discovered that customers of the other company have been leaving reviews on my Trustpilot profile, and I'm trying to straighten out the confusion.

I completely understand wanting to warn other shoppers, Clare. But if your purchase was from cedarandtinco.com, would you please consider removing this review from my business's profile? I would be incredibly grateful. You're absolutely welcome to share your experience with the company you purchased from, and that would also help your warning reach the right shoppers.

Thank you for taking the time to read this. I hope you're able to get your money back.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Adam!

Thank you so much for taking the time to remove your original review and write this one. I really appreciate it!

It's been a stressful few days trying to clear up the confusion between these two businesses, and it means so much that you've taken the time to help other shoppers understand the difference.

I've been running my little Etsy shop here in Texas since 2014, and I've worked hard to build a business my customers can trust. Your kindness and willingness to help protect that reputation mean more than you probably realize.

I'm sorry you had such a disappointing experience with the other company, and I hope everything gets resolved for you.

Thank you again, Adam!

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Debs,

I'm so sorry to hear about your experience with the birdbaths. I can understand how frustrating it must be to receive something completely different from what you expected, especially when returning it would mean paying international shipping costs.

I'm reaching out because I believe your review has accidentally ended up on the Trustpilot page for my business.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website takes visitors directly to my Etsy shop. I've had nearly 100,000 sales and around 16,000 five-star reviews over the years. I've never sold birdbaths or any of the other garden products advertised by Cedar and Tin Co.

I've only recently discovered that customers of the other company have been leaving reviews on my Trustpilot profile, and I'm trying to get the confusion straightened out. It's been upsetting to see the reputation I've spent more than a decade building affected by complaints about products I've never sold.

I completely understand why you want to warn other shoppers, and I don't want to discourage you from sharing your experience. But if your purchase was from cedarandtinco.com, would you please consider removing this review from my Trustpilot page? I would really appreciate it. Your warning would be much more helpful to people researching the company you actually purchased from.

Thank you for taking the time to read this. I hope you're able to get your money back.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 4 jours

Hi Jane!

Thank you so much for taking the time to update your review! Please don't apologize. With the names being so similar, I completely understand how the mix-up happened.

I really appreciate you helping me straighten things out. It's been quite a stressful few days, and the kindness I've received from people like you has meant so much.

I'm sorry you had a disappointing experience with the other company, and I hope you're able to get everything resolved.

Thank you again! I truly appreciate it. ♥

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Elizabeth,

I'm so sorry to read about your experience. I can only imagine how disappointing it must have been to receive such a tiny plastic birdbath when you were expecting something beautifully handcrafted. I would be upset too!

I wanted to reach out because unfortunately, there's been a terrible mix-up involving two completely different businesses with very similar names.

My business is Cedar and Tin (cedarandtin.com), an Etsy shop I started from the ground up in 2014 here in Texas. The company selling these birdbaths is Cedar and Tin Co (cedarandtinco.com), and I have absolutely no connection to them.

It's just me running my little Etsy shop, where I've worked hard over the years to build nearly 100,000 sales and approximately 16,000 five-star reviews. I sell personalized gifts and keepsakes and have never sold birdbaths or any of the garden products being mentioned in these reviews. My domain simply redirects visitors to my Etsy shop.

It really does hurt my heart to read about these experiences, and I sincerely hope you're able to get some resolution.

Unfortunately, the confusion between these two businesses is also affecting the reputation of my little Etsy shop, which I've spent more than a decade building.

If you would consider removing this review from my business's Trustpilot page, I would truly appreciate it. I completely understand your frustration, and I certainly don't want your experience to go unheard. I just hope it can be shared with the company actually responsible.

Thank you for taking the time to read this, and I genuinely hope things work out for you.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Dawn,

I'm so sorry to hear about your experience. It's so disappointing when something arrives and isn't at all what you were expecting, especially when it's advertised as handmade. I really hope you're able to get your refund and have this resolved.

I did want to reach out because there's been an unfortunate mix-up between two businesses with very similar names, and I believe your review was intended for the other company.

My business is Cedar and Tin (cedarandtin.com), while the company selling these garden products is Cedar and Tin Co (cedarandtinco.com). Despite the similar names, we are two completely separate businesses, and I have absolutely no affiliation with them.

I'm Lisa, the owner of Cedar and Tin, a little Etsy shop I started from the ground up in Texas back in 2014. It's just me running the business, and over the years I've been fortunate enough to grow it to nearly 100,000 sales and approximately 16,000 five-star reviews. My domain simply redirects to my Etsy shop, where I create and sell personalized gifts and keepsakes. I've never sold birdhouses, birdbaths, or any of the garden products being mentioned in these reviews.

It honestly hurts my heart to see what so many people are experiencing. I know how much trust goes into purchasing something online, and it's awful to feel let down by a company you've placed that trust in.

Unfortunately, these reviews are now appearing under my business's name and affecting a reputation I've spent more than a decade building. If you would consider removing this review from my Trustpilot page, I would truly appreciate it. I certainly don't want your experience to go unheard, and I hope you're able to share it with the company responsible.

Thank you for taking the time to read this. I sincerely hope your refund comes through and everything works out for you.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Jane,

I'm so sorry to hear about your experience. How disappointing to order what you thought was a wooden nesting box, only to receive something made of resin with an unpleasant smell and sharp edges. I can certainly understand why you're upset, especially when it's something you intended to use for birds.

I wanted to reach out because there's been a very unfortunate mix-up involving two completely different businesses with almost identical names.

My business is Cedar and Tin (cedarandtin.com), while the company selling these nesting boxes and other garden products is Cedar and Tin Co (cedarandtinco.com). I have absolutely no affiliation with that company.

My name is Lisa, and I'm the owner of a small Etsy shop in Texas that I started from the ground up in 2014. It's just me running the business, and I've spent more than a decade building it to nearly 100,000 sales and approximately 16,000 five-star reviews. I create and sell personalized gifts and keepsakes, and my domain simply redirects to my Etsy shop. I've never sold nesting boxes, birdbaths, or any of the garden products being mentioned in these reviews.

It genuinely hurts my heart to see so many people having these experiences, and I wish there were something I could do to help. Unfortunately, the confusion between these two businesses is also affecting the reputation of my little Etsy shop, which I've worked so hard to build.

If you would consider removing this review from my business's Trustpilot page, I would be very grateful. Your experience absolutely deserves to be heard, and I hope you're able to share it with the company responsible.

Thank you for taking the time to read this, and I sincerely hope you're able to get some resolution.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Robin,

I'm so sorry you're going through this. Please don't be hard on yourself for believing the story behind these birdhouses. When someone shares a heartfelt story about handmade products and a family business, it's only natural to want to support them. I can certainly understand why you placed your order, and I hope you're able to get some answers about what's happening with it.

I wanted to reach out because there's been an unfortunate case of mistaken identity involving two businesses with very similar names.

My business is Cedar and Tin (cedarandtin.com), while the company advertising these birdhouses is Cedar and Tin Co (cedarandtinco.com). Despite the similar names, we are completely separate businesses, and I have absolutely no affiliation with them.

My name is Lisa, and I'm a small business owner in Texas. I started Cedar and Tin from the ground up in 2014, and it's still just me running my Etsy shop. Over the years, I've built it to nearly 100,000 sales and approximately 16,000 five-star reviews. I sell personalized gifts and keepsakes, and my domain simply redirects to my Etsy shop. I've never sold birdhouses or any of the other garden products mentioned in these reviews.

It is making me sad to read what so many people are experiencing, especially when they were simply trying to support what they believed was a small handmade business.

Unfortunately, these reviews are now appearing under my business's name, affecting a reputation I've spent more than a decade working to build.

If you would consider removing this review from my Trustpilot profile, I would truly appreciate it. I certainly understand why you want to share your experience, and I hope it can reach the company responsible for your order.

Thank you for taking the time to read this. I sincerely hope your order situation gets resolved and that you're able to recover your money if it doesn't arrive.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi James!

I found it! I remember you mentioning that you'd changed your review but weren't sure where it had gone. Well, here it is!

Thank you so much for taking the time to make that change. I really appreciate you trying to help me straighten out this mix-up between the two businesses.

I know you're trying to warn other shoppers about your experience, and I completely understand that. I just wanted you to know that I found your review and that your effort to help my little Etsy business hasn't gone unnoticed.

Thank you again, James!

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Pam,

I'm so sorry to hear about your experience. Ordering what you believe is a beautiful, full-sized birdbath and receiving something so much smaller and completely different must have been incredibly disappointing. I can certainly understand your frustration, especially with the added expense of returning it overseas.

Unfortunately, I believe your review has ended up on my business's Trustpilot page by mistake, and I wanted to reach out to explain.

My name is Lisa, and I own Cedar and Tin (cedarandtin.com), a small Etsy gift shop based in Texas. The company advertising the birdbath you purchased is Cedar and Tin Co (cedarandtinco.com). Despite our very similar names, these are two completely separate businesses, and I have no connection to that company.

I've been running my Etsy shop on my own since 2014, creating personalized gifts and keepsakes. Over the years, I've built nearly 100,000 sales and approximately 16,000 five-star reviews. I've never sold birdbaths or any of the garden products mentioned in these reviews.

I've only recently discovered that customers of the other company have been leaving reviews on my Trustpilot profile, and I'm doing my best to straighten out the confusion.

I completely understand why you want to warn others about your experience, and I wouldn't want to discourage you from doing that. I just hope you'll consider removing this review from my business's profile, as it's unfortunately affecting a small shop that had nothing to do with your purchase.

I truly hope you're able to get your money back, Pam. I'm sorry you've had to deal with all of this.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Dorothy,

I can understand why you're so upset, especially when products are being advertised with heartfelt stories about elderly craftspeople lovingly making each item by hand. People want to believe they're supporting genuine artisans, and it's terribly disappointing to hear so many customers say their purchases weren't what they expected.

I wanted to reach out because there's been an unfortunate mix-up involving two completely separate businesses with nearly identical names.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop based in Texas that I've been operating since 2014. The company advertising the birdhouses, hedgehog houses, and other garden products you're referring to is Cedar and Tin Co (cedarandtinco.com). I have absolutely no connection to that business.

I create personalized gifts and keepsakes and sell exclusively through Etsy. My website simply redirects to my Etsy shop, where I've built nearly 100,000 sales and approximately 16,000 five-star reviews over the years. I've never sold any of the garden products mentioned in these complaints.

I've only recently discovered that reviews intended for the other company have been appearing on my Trustpilot profile, and I've been trying to reach out to everyone to explain what's happened.

I completely understand your concern and why you feel this situation deserves investigating. I certainly wouldn't want anyone else to have a disappointing experience. Unfortunately, these reviews are now affecting my own small business and the reputation I've spent more than a decade building.

If you would consider removing your review from my business's Trustpilot page, I would be sincerely grateful. I hope your concerns can reach the people looking into the company you're referring to, without unintentionally harming another small business that has nothing to do with it.

Thank you for taking the time to read this, Dorothy. I really appreciate your understanding.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Andy,

I'm so sorry you received something that wasn't what you expected. I can understand how frustrating it would be to order something advertised as being made in the UK, only to receive a poor-quality item shipped from China.

I'm reaching out because I've recently discovered that reviews about another company have been appearing on my Trustpilot page, and I'm trying to clear up the confusion.

My name is Lisa, and I'm the owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've been running on my own since 2014. The company you're referring to is Cedar and Tin Co (cedarandtinco.com). Although our names are very similar, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website takes visitors directly to my Etsy shop. Over the years, I've had nearly 100,000 sales and around 16,000 five-star reviews. I've never sold the garden products that people have been describing in these reviews.

I completely understand why you want to warn others about your experience. Unfortunately, these reviews are being posted under my business, and it's affecting something I've spent more than a decade working to build.

If you would consider removing your review from my Trustpilot page, I would really appreciate it. I certainly don't want to discourage you from sharing what happened. I just hope your warning can reach the people looking into the company you actually purchased from.

Thank you for taking the time to read this, Andy. I hope you're able to get things sorted out with your order.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi David,

I'm reaching out because I believe your review may have ended up on the wrong business's Trustpilot page. I've recently discovered that customers of another company with a very similar name have been leaving reviews under my business, and I'm trying to get this confusion straightened out.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've been running since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), but I have absolutely no connection to that business.

I'm not sure exactly what you purchased, but you mentioned that your item was made from lapped larch wood, and that's not something I sell. My shop specializes in personalized gifts and keepsakes, and I sell exclusively through Etsy. My website redirects directly to my Etsy shop, where I've had nearly 100,000 sales and approximately 16,000 five-star reviews.

I'm glad to hear that your purchase eventually worked out, especially after all the uncertainty you described. Unfortunately, many other customers haven't had the same experience, and their reviews have mistakenly been appearing on my Trustpilot page as well.

I certainly don't want to take away from your positive experience. I just want to make sure your review is associated with the business you actually purchased from. If your order was placed with Cedar and Tin Co rather than my Etsy shop, I would really appreciate it if you would consider removing your review from my profile.

Thank you for taking the time to read this, David. I appreciate your understanding.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Kris,

I'm so sorry to hear that you've lost money and haven't even received an acknowledgment of your order. I can understand why you're so angry, especially when you feel you've been misled by a company you trusted enough to purchase from. I really hope you're able to recover your money.

I'm reaching out because I believe your review has unfortunately ended up on the wrong business's Trustpilot page.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've been running since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website takes visitors directly to my Etsy shop. Over the years, I've had nearly 100,000 sales and around 16,000 five-star reviews. I've never sold the garden products being advertised by the other company.

I've only recently discovered that customers of Cedar and Tin Co have been leaving reviews on my Trustpilot profile, and it's been incredibly upsetting to see my small business associated with experiences I had nothing to do with.

I completely understand why you want to warn others, and I certainly wouldn't want to discourage you from sharing what happened. Unfortunately, these reviews are affecting the reputation I've spent more than a decade building.

If you would consider removing your review from my business's Trustpilot page, I would be very grateful. I hope your warning reaches the people looking into the company you actually purchased from, rather than unintentionally affecting another small business.

I'm really sorry you're dealing with this, Kris, and I hope you're able to get your money back.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Rowland,

I'm so sorry to hear about your experience. I can understand how upsetting it would be to order what you believed were handmade wooden birdhouses, only to receive plastic ones instead. And then to be expected to pay to ship them all the way back to Hong Kong? I can certainly understand your frustration.

I'm reaching out because your review has unfortunately ended up on the Trustpilot page for my business, which is completely separate from the company you purchased from.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. The company selling those birdhouses is Cedar and Tin Co (cedarandtinco.com). Despite our nearly identical names, I have absolutely no affiliation with them.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website redirects directly to my Etsy shop. Over the years, I've had nearly 100,000 sales and around 16,000 five-star reviews. I've never sold birdhouses or any of the garden products being described in these reviews.

I've only recently discovered that customers of the other company have been leaving reviews on my Trustpilot page. It's been incredibly upsetting to see the reputation I've spent more than a decade building affected by experiences with a business I have nothing to do with.

I completely understand why you want to warn other shoppers, Rowland, and I don't want to discourage you from sharing what happened. But would you please consider removing this review from my Trustpilot profile? I would be very grateful. Your experience deserves to be associated with the company that actually sold you those products, rather than an unrelated small business.

Thank you for taking the time to read this. I hope you're able to get your money back.

Lisa
Owner of Cedar and Tin on Etsy

Réponse de WE DO NOT SELL GARDEN PRODUCTS | WRONG SITE!

ll y a 5 jours

Hi Karen,

I'm sorry to hear you had such a bad experience. I can tell from your review that you're very unhappy with your purchase.

I'm reaching out because I believe your review may have ended up on the wrong business's Trustpilot page.

My name is Lisa, and I'm the sole owner of Cedar and Tin (cedarandtin.com), a small Etsy shop in Texas that I've operated since 2014. There's another company called Cedar and Tin Co (cedarandtinco.com), and despite our nearly identical names, I have absolutely no connection to that business.

I sell personalized gifts and keepsakes exclusively through Etsy, and my website redirects directly to my Etsy shop. Over the years, I've had nearly 100,000 sales and around 16,000 five-star reviews.

I've recently discovered that customers of the other company have been leaving reviews on my Trustpilot page, and I'm trying to get the confusion straightened out. It's been upsetting to see the reputation I've spent more than a decade building affected by experiences with a completely unrelated business.

If your purchase was from cedarandtinco.com rather than my Etsy shop, would you please consider removing this review from my Trustpilot profile? I completely understand wanting to warn others, and I wouldn't want to discourage you from sharing your experience. I just hope your warning reaches the shoppers looking into the company you actually purchased from.

Thank you for taking the time to read this, Karen. I hope you're able to get your situation resolved.

Lisa
Owner of Cedar and Tin on Etsy