C & E Motors Ltd Avis 

Easy going old fashioned meeting with Ian. Treasure trove of vehicles and very helpful details in purchase discussion
Painless purchase

I purchased a Range Rover Velar from C & E Motors Ltd which suffered a major electrical failure (DC-DC converter) within nine weeks of purchase.

An electrical fault was already present at the point of handover – the automatic boot was malfunctioning. This was witnessed by their salesperson and recorded on video.

The vehicle later suffered a complete electrical failure requiring AA recovery. Despite extensive evidence and full diagnostics being available from the repairing garage, C & E Motors delayed, failed to provide any independent engineering report, and refused to reimburse the repair cost, forcing me to pay £1,003.38 upfront to remain mobile.

Under the Consumer Rights Act 2015, faults arising within six months are presumed to have been present at sale unless the dealer proves otherwise. No such proof has been provided.

After months of emails, formal notices, and a Letter Before Action, the matter remains unresolved and is now proceeding through the courts.

Based on my experience, I would strongly advise exercising extreme caution before purchasing from this dealer.

Heads up any one dealing with this dealer. It’s took me since August 2025 to do this review. My wife & I have had a really bad experience. We bought a Range Rover velar £28.5k from this dealer. So if you are buying take a OBD scanner or a professional to check the car out. Do not trust a word if they say 3 months warrant what ever the cost we will sort it out. THATS A COMPLETE LIE. The Range Rover was faulty the minute we got home DPF EGR 1 + 2 faulty. Called the after sales who couldn’t even deal with the fault. When they did try and repair the car after 4 weeks of buying the car through the warranty people the car broke down next day went in to limp mode. The car was shifted from garage to garage for 4 to 5 week before we got it back was never the same. The stress this company put us through without a car for all those weeks child care work. Today we took a loss of 7k to shift that car. I should have used my head and took my scanner with me. But you learn from mistakes. If you’re thinking of buying from these people think before you do. They are not trusted cow boy dealers there cars are not approved cars after sales unprofessional and very rude. If your going to buy a car and spend good money you may a-swell go to a approved dealership and spend 2k more with a peace of mind. DO NOT DEAL WITH THIS DEALERSHIP.

A pleasure to deal with no pressure or hard sell, given the keys and left to look at my leisure

Hi ...Bought a car 2 wks ago from theses guys....it was smooth as silk , NO pressure whatsoever , NO Car Dealer tac tics im pleased to say , the whole process was great & Easy, from a demo/test drive to paying online !!, Quick & Easy.....And that's a nice thing to say theses days ...We also had a laugh at times , 2 great salesmen DAN & Other Chap .....Thanks Guys For Everything , ILL BE BACK !!..lol

I am writing this in response to the reply from C&E motors following my husband’s review.
First - The engineer did not inspect the EGR system. He literally plugged the vehicle into a diagnostics machine, took photos with a mobile phone of the exhaust and underneath the car (he did not go under the car to inspect). I have this all recorded on my home camera.
Second - His report did not say the filter was full of soot. He said that he is unable to determine exactly which part of the EGR system is at fault (which is what the other mechanics said) but that it is common for filters to become clogged, therefore he assumes this to be the issue. Again I have the report and had the conversation with the engineer.
Third - When I asked you, if I took the vehicle to a jaguar garage to have the filter replaced and they identified the issue was something else (e.g. valve, cooling system etc) would you then be willing to change your position and repair it, you replied and stated “we must reiterate that we are not liable for these repairs and that the independent report confirms the fault would not be a developing issue at point of sale therefore we bare no liability”. I have emails proving this so why now say if it was anything else you would help?
Fourth - I just tried to speak with you regarding your response and your associate said you couldn’t speak about this over the phone, only via email, however the last email simply stated you would not accept liability.
As this is now with the finance company I will leave to them, however everything posted in our previous review is factually accurate and can be backed up by evidence. Can you say the same?

We purchased a Jaguar F-Pace from C&E Motors on 8 April 2025. Initially, we were very happy with the car and the service provided. However, on 26 May—just 48 days after purchase—while on holiday, a warning light appeared. A local garage diagnosed an issue with the Exhaust Gas Recirculation (EGR) system, a key component in reducing harmful emissions. They suspected a sensor fault, cleared the light, and advised monitoring it.

On 25 June, the warning light reappeared. We contacted the warranty provider, who declined coverage and advised contacting the dealership. C&E Motors asked us to obtain a repair estimate. Our trusted local garage confirmed the same EGR issue but declined to proceed due to the complexity and risk of misdiagnosis without a full teardown. Another garage they consulted shared the same view.

We relayed this to C&E, who then asked us to contact Jaguar directly. Jaguar confirmed that a full investigation was needed and noted that this should have been arranged by the dealership, not the customer.

After further back and forth, C&E sent an “independent” engineer—though their website suggests they no longer take private bookings, implying a possible link to C&E. The engineer echoed previous assessments: the EGR system was at fault, but no specific diagnosis was made as no detailed inspection occurred.

Despite this, C&E later claimed the engineer had identified a clogged filter caused during our ownership and refused to cover any costs. We challenged this, asking how a diagnosis was made without investigation, especially when three other garages and Jaguar said this wasn’t possible. C&E stood by the engineer’s claim, which conveniently blamed the customer for the simplest possible fault.

We asked if C&E would reconsider if Jaguar confirmed the issue predated our ownership. They refused, stating it was no longer their problem. They chose to accept a speculative diagnosis over multiple professional opinions and made no effort to resolve the matter fairly.

C&E Motors is not a member of the Motor Ombudsman, meaning there’s no formal recourse through that channel. According to the Ombudsman’s website, accredited businesses must meet high standards and act transparently and fairly—standards C&E clearly do not meet. They also failed to signpost us to an ADR body, as required in unresolved disputes.

This issue is now with our finance company. We strongly advise caution when considering a purchase from C&E Motors. Their aftercare is poor, and they show little interest in resolving issues once a sale is complete.

I recently purchased a Mercedes E350 from Danny at C&E Motors, and I couldn't be happier with the experience. I traveled a 12-hour round trip to get the car, and it was absolutely worth it. The car drives perfectly and is in fantastic condition, exactly as described.

Danny was professional, honest, and a pleasure to deal with. His customer service was top-notch, and the whole process was seamless. I wouldn’t hesitate to make the trip again for such great service and quality vehicles. Highly recommend Danny and C&E Motors!

I bought a Range Rover from this garage a few weeks ago and my experience was good from start to finish. However, today, I encountered a dangerous issue with the car. The team, handled it with absolute professionalism and resolved it immediately.

I spoke with both Dan and the owner and they went above and beyond to ensure this was fixed and I was satisfied, and I really appreciate the high standard of customer care provided. I had a long drive tomorrow so the fact they did all that they could to resolve it quickly meant a lot, I would recommend this garage to anyone looking for a trustworthy, reliable place to purchase a car. Thank you again to Danny and the team! Nic

Purchased a car around 6 weeks ago as soon as I drove out of garage there was an awful noise coming from underneath. Called garage took it back down which is a 80 miles round trip for me, they just seem to fob you off. They never return your calls either. My opinion they just don’t want to entertain you once they get your money. They should not be selling high end cars just bangers. Beware

Bought a car, issues with the car, warranty doesn’t cover anything at all so not even worth them goving you it. Warranty is with warranties 2000, read reviews about them. Shocking. So i’ve had the car 2 month when it buggered. Warranty company not interested, c&e motors not interested. Will have to reject the car through the finance company so I can get it repaired / replaced or refunded.
Useless company, don’t reply to emails. Not interested once they have your money.
Would cost a good £2000 to cover costs to fix car.

Terrible service from start to finish. I cancelled the finance due to the disgraceful collection. Car was showing a service was due and was told to ignore it, I was asked to pay a fee !! No SD card in the car for the sat nav, no log book, and car stank of fumes. I’ve never had such a plethora of problems at pick up of a car. I only gave 1 star as there was nothing less. Very disappointed today and would never recommend 😡

I have recently purchased a bmw 2 series from C&E motors and it’s the best service and buying experience I have experienced.
Absolutely fantastic service from Danny . He made everything straight forward and nothing was a problem for him.
The bmw I bought is spot on and I could not be happier.
I cannot recommend them enough.
Daz

I purchased an Audi A3 in December and I couldn't be happier. It was a great deal and the car is perfect, the car was delivered in less than a week (from Middlesbrough to Manchester).

Danny was very helpful and great to deal with.

100 % I will be back in the future.

Bought a TT from here long distance. Car looked great on the photos, trusted them to deliver me a great car. It looked great when it arrived so I accepted the delivery. I went to clean my car as all new car owners do and with a simple jet wash the paint all comes flying off the front bumper. Underneath a hole has been covered poorly and the poorly painted job has come off with great ease. I understand that some cars that are 8yrs old come with some cosmetic issues but when you go to clean a car you do NOT expect paint to come off so easily. It was at a distance with the low pressure option selected. I called and attempted them to right the wrong with a simple 150 pound fix but they were having none of it as the car left the garage without this issue. I do not think the garage has done this hatchet job themselves but have been fooled easily by the previous seller which is where the problem stems from, the paint work was not examined well enough to warrant the price of sale. To be told on the phone call its pretty much my fault for simply washing my car is astonishing to me and this customer service is terrible which is why the 1 star is given. Disgrace tbh, no accountability, just blaming the customer.

Really impressed with this small independent garage. Fantastic range of high end cars, prepped to an exceedingly high standard. Danny was fabulous, friendly, honest and went the extra mile to ensure we were happy with our purchase. Willing to correct everything we raised and gave us as much discount as he possibly could. They offer 3months warranty for free, with options to purchase longer.

The car looked immaculate on collection, they delivered on all their promises and Danny made it so easy to complete the sale.

Thanks C&E Motors for a refreshingly nice car shopping experience!!! 😁