Couldn’t ask for a better service from start to finish I felt comfortable with very friendly understanding staff . Lady named Sam was incredibly compassionate and when I needed to contact them it was... Voir plus
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Lisez les avis des autres
Natalie is always very kind and helpful. She takes a lot of trouble to make sure that the Funeral you are planning is exactly as you want it to be, She takes the same care over the Order of Service... Voir plus
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We used the Oxley branch and Ros made the process as painless as possible for us. The fact that she remembered who we were and which ashes we were there to collect without us having to say a word was... Voir plus
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The staff were amazing so helpful especially Tracey who is definitely in the right job. Her compassion and thoughtfulness was just what I needed to cope with a very difficult time. At no time were w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. We were formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. We trade nationally through our family of businesses while remaining deeply rooted in local communities. Our footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk. With over 500 food stores, alongside travel, Funeralcare, Early Years and mobile, energy and broadband businesses, OurCoop creates greater impact and opportunity for our colleagues, members and communities.
Coordonnées de contact
Queen Street, WS13 6QD, Lichfield, Royaume-Uni
- 01543 414 140
- enquiries@centralcoop.co.uk
- centralcoop.co.uk/funeralcare
4,9
Excellent
553 avis
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The staff were very helpful and…
The staff were very helpful and compassionate and could not have done better.
9 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the staff were so helpful and compassionate, and that you felt everything was handled as well as it could be. Your kind words mean a great deal to us.
Take care,
FuneralCoop
taking good care of all our needs
Very helpful when we needed help in our very sad time of my dear sister Linda Woolfson
27 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team were able to help and support you during such a sad time following the loss of your dear sister. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Very sympathetic and professional in…
Very sympathetic and professional in their approach. Every request we made were dealt with promptly.
22 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team supported you with such sympathy and professionalism, and that every request was handled promptly. Your kind words mean a great deal to us.
Take care,
OurCoop
The two ladies at the Whittlesey…
The two ladies at the Whittlesey branch Nadine and Gemma were helpful from start to finish
They kept us up to date every step of the way. Always available to answer any questions.Both very passionate about their job role lots of care and compassion for my family on the death of my dad.Thank you to you both
26 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that Nadine and Gemma supported you with such care from start to finish. It’s wonderful to know you felt fully informed at every stage and that their compassion made a difference to your family during the loss of your dad. Your kind words mean a great deal to us.
Take care,
FuneralCoop
So very helpful
All concerned at the CO OP couldn't have been more respectful and considerate.
22 juin 2026
Réponse de FuneralCoop
Thank you for your feedback. We’re glad the team’s respect and consideration helped support you during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very open and friendly
Very open and friendly, provided me with all i needed to help make everything go smoothly
29 mai 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear you found the team open, friendly and supportive, and that they provided everything you needed to help things go smoothly. Your kind words mean a great deal to us.
Take care,
FuneralCoop
The staff were amazing so helpful…
The staff were amazing so helpful especially Tracey who is definitely in the right job. Her compassion and thoughtfulness was just what I needed to cope with a very difficult time. At no time were we rushed when we came to see my husband and on the day the the respect and courtesy shown by everyone including wearing blue ties in line with our Birmingham city football club theme. We are a big family and the funeral could not have been more perfect for Dave. Thank you
15 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear how supported you felt, especially by Tracey. Her compassion and thoughtfulness clearly made a meaningful difference at such a difficult time. It’s lovely to know you never felt rushed when visiting your husband, and that the team’s respect, including the blue ties for your Birmingham City theme, helped create a truly fitting and personal farewell for Dave. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Caring and Compassionate Staff
Caring and compassionate staff who guided us every step of the way during a difficult time. As we look back we are comforted in the knowledge that we gave our family member a good send off.
17 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team guided you with such care and compassion, and that you feel comforted knowing you were able to give your family member a good send‑off. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Mum’s funeral was taken care of as she…
Mum’s funeral was taken care of as she would have wanted. Our wishes were listened to. Everything went to plan. Stress free.
24 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear that your mum’s funeral was cared for just as she would have wanted, and that your wishes were listened to throughout. It means a great deal to know everything went smoothly and felt stress‑free for you.
Take care,
FuneralCoop
Réponse de FuneralCoop
Thank you for your feedback. We’re glad to know the team’s attentiveness and respect helped support you during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Very caring and understanding
Very caring and understanding. Everything I could wish for on a very difficult and emotional day
26 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear you felt such caring and understanding support, and that everything was just as you wished on a very emotional day. Your kind words mean a great deal to us.
Take care,
FuneralCoop
Couldnt of asked for anymore assistance…Professional
Couldnt of asked for anymore assistance by your staff which were very proffessional and made the experience a lot less stressful.
24 juillet 2026
Réponse de FuneralCoop
Thank you for your feedback. We’re glad the team were able to assist you with professionalism and care, and that their support helped reduce some of the stress during a difficult time. Your appreciation is sincerely valued.
Take care,
FuneralCoop
Réponse de FuneralCoop
Thank you for your feedback and 5‑star rating. We’re glad to know the service met your expectations and appreciate your kind comments.
Take care,
FuneralCoop
Respectful, helpful and supportive.
The team were very helpful and supportive in an obviously difficult time. They were respectful and took the time to explain and answer questions to help us understand and achieve the send off we wanted.
21 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so helpful, supportive and respectful throughout, and that they took the time to explain everything clearly. It means a great deal to know you felt able to achieve the send‑off you wanted.
Take care,
FuneralCoop
Great service
Great service from wonderful friendly and effecient staff including funeral arrangers, celebrant and undertakers, we do not have the words to express the praise due to all these people.
16 mai 2026
Réponse de FuneralCoop
Thank you for your feedback. We’re glad to know every part of the team supported you with kindness and professionalism throughout. Your generous words of appreciation are sincerely valued.
Take care,
OurCoop
The whole experience was carried out with care, consideration and kindness.
The whole experience was carried out with sensitivity,
efficiency and kindness. One approaches such an undertaking with a degree of anxiety but Sinead fulfilled all that one would hope for with such a welcome mix of professionalism and personalised attention. Much appreciation, thank you.
9 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the experience was handled with such sensitivity, efficiency and kindness, and that Sinead offered the perfect mix of professionalism and personalised support. Your appreciation means a great deal to us.
Take care,
OurCoop
Great service from both Jayne and…
Great service from both Jayne and Tammy, to ensure everything went swimmingly. Ready to answer any queries or concerns raised. My dads funeral was perfect from start to finish due to their patience and professionalism.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear Jayne and Tammy supported you so kindly and ensured everything went so smoothly. It means a great deal to know your dad’s funeral was perfect from start to finish.
Take care,
OurCoop
Professionalism right from the word go.
From the moment they picked our mom up from home they were very respectful, kind and considerate. The ladies especially Nancy looked after us in our time of need even when we couldn’t make decisions or kept changing our minds. She was very patient and always there when we needed her. The Co-Op Funeral Directors have been established for a long time and I can understand why. Their professionalism is next to none. Thank you.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team were so respectful, kind and considerate from the very first moment, and that Nancy supported you with such patience and care. It means a great deal to know you felt looked after throughout.
Take care,
FuneralCoop
The process was a calm and efficient…
The process was a calm and efficient one at a time that was difficult for me and my family.
We were kept in the know throughout and never felt any pressure.
29 juin 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the process felt calm and efficient during such a difficult time, and that you were kept fully informed throughout. Your kind words mean a great deal to us.
Take care,
FuneralCoop
always a staff member to welcome and…
always a staff member to welcome and advise me .Knowing myself and my sons to help us throughout the whole process and always telling us of what would happen next.They were so respectful of my late husband,their dad,every time they spoke of him. We never felt uncomfortable or rushed.The day of the funeral was faultless .
1 juillet 2026
Réponse de FuneralCoop
Thank you for your review. We’re so pleased to hear the team welcomed and supported you and your sons throughout, and that they spoke of your late husband with such respect. It means a great deal to know you never felt rushed and that the funeral day was faultless.
Take care,
FuneralCoop
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