The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Voir plus
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Lisez les avis des autres
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Voir plus
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I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Voir plus
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Voir plus
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À propos de l'entreprise
À propos de Centrick
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Coordonnées de contact
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Royaume-Uni
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The best summer party ever
The best summer party ever. Great food,good drinks, and the most amazing manager ever. Saf you are the best and thank you for hosting
26 août 2026
Avis spontané
Réponse de Centrick
Hi Helen,
Thank you so much for your lovely review.
We’re delighted to hear you had such a positive experience with the team.
Your feedback is greatly appreciated.
Kind Regards,
Centrick
Fantastic customer service
Fantastic customer service, particularly having dealt with Carmelo, helped me through my questions patiently and was so proactive in helping me come to a solution with any issues! Highly recommend. Thank you
25 août 2026
Avis spontané
Réponse de Centrick
Hi John,
Thank you so much for your review.
We’re pleased to hear that Carmelo has been able to solve your issues.
Thank you for taking the time to share your positive experience with us, we will pass the message to him!
Kind regards,
Centrick
Bernadette Rose is always incredibly…
Bernadette Rose is always incredibly helpful in her role at the concierge. She has a friendly, welcoming attitude that makes every interaction pleasant and easy. Whether she’s giving directions, answering questions, or helping with special requests, Bernadette is always professional, approachable, and happy to assist. Her warm smile and genuine care make residents feel valued and well looked after. She consistently goes above and beyond, making her a real asset to the team.
Lai & Yanyan
21 août 2026
Avis spontané
Réponse de Centrick
Hi Lai,
Thank you so much for your review.
We’re pleased to hear that Bernadette is going above and beyond for our residents.
Thank you for taking the time to share your positive experience with us, we will pass on the message to her.
Kind regards,
Centrick
Knowledgeable and Helpful
Mustfa went above and beyond. Professional very understanding and genuinely listenedfirst class customer service my admin fees have been rectified.
21 août 2026
Avis spontané
Réponse de Centrick
Hi Greg,
Thank you so much for your review.
We’re pleased to hear that Mustafaa has been providing great customer service. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your positive experience with us!
Kind regards,
Centrick
Would have given more stars but very…
Would have given more stars but very hard to get through on the phone long wait times and no answered emails. So frustrating. When I eventually got through to Mustaffa he dealt with quickly , professionally and now all sorted.
21 août 2026
Avis spontané
Réponse de Centrick
Hi Kim Bird,
Thank you so much for your review.
We apologise for the long wait times and we are pleased to hear that Mustafaa was able to assist you with your query. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your experience with us!
Kind regards,
Centrick
Sufyaan & Saf top guys
Sufyaan & Saf top guys
Always looking out for the community
Proactive in their approach to avoid any disturbance in the building.
20 août 2026
Avis spontané
Réponse de Centrick
Hi B Hussain,
Thank you so much for your review.
We’re pleased to hear that Sufyaan and Safarat are looking out for their community. We’ll be sure to pass your kind feedback on to them.
Thank you for taking the time to share your positive experience with us!
Kind regards,
Centrick
Customer support
I’ve had a lot to deal with the last few months, with getting information and understanding the accounts/charges etc, but as soon as I got Humza Tanweer as my go to he was outstanding with explanations and finding out information needed and relaying between the firms, he made a very stressful time so much easier and couldn’t praise him more for responsiveness and being proactive with all queries
20 août 2026
Avis spontané
Réponse de Centrick
Hi Charlie,
Thank you so much for your review.
We’re pleased to hear that Humza was able to assist you with your query. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your positive experience with us!
Kind regards,
Centrick
Appreciate the help from Humza- dealt…
Appreciate the help from Humza- dealt with my enquiries swiftly and efficiently
20 août 2026
Avis spontané
Réponse de Centrick
Hi E Tay,
Thank you for your lovely review! We're pleased to hear that Humza provided great service and positive experience. We will be sure to pass on your kind words. Your feedback is greatly appreciated.
Many thanks,
Centrick
Incompetent and can’t wait to be rid of them.
Have been trying to get basic information out of Centrick for 4 and a half months now for the sale of my flat. They are about to cost the sale of the flat due to their incompetence- take over methods and timescales, filing system of the property (it took nearly a month for my solicitors to establish that they were even managing the property as they had it under an incorrect postcode as per their filing system), incorrect information shared to my solicitors and incorrect advice given on how to move forward. This management company is costing a huge amount of unnecessary stress, having also dished out a management fee of over £1500 but are unable to provide a budget for the charge. We’ve tried to do everything through the official avenues to sell this flat- my solicitors have been working hard to try to extract the necessary information out of this company. There needs to be an improvement in the takeover procedures for managing properties, as this has been unacceptable. Have written them an email to start the complaints process with Centrick- have yet to hear back.
17 août 2026
Avis spontané
Réponse de Centrick
Hi Heather,
We’re sorry to read about your experience and appreciate how frustrating and stressful this situation must have been, particularly when you are trying to progress the sale of your property and are working to tight timescales.
We recognise the concerns you’ve raised around the information provided to your solicitors, the time taken to respond to requests, and the difficulties you experienced in establishing the correct property records. We’re also sorry to hear that you have not yet received a response to your formal complaint.
We would like the opportunity to investigate this properly, including the history of your requests, the information provided to your solicitors and the concerns you have raised regarding the management fee and takeover process.
Please could you respond to our Trustpilot request with your property details and any relevant reference number, so that we can identify the account and ensure the matter is escalated to the appropriate team.
We appreciate your feedback regarding the takeover process and understand your concerns about the impact this has had on your sale. We’re sorry that your experience has fallen short of the service you expected and hope we can address the outstanding issues for you.
Kind regards,
Centrick
I am a Victoria Point resident and…
I am a Victoria Point resident and wanted to leave a review to say how brilliant Hayley is. She is always super busy but always has time for everyone. I have recently moved in and Hayley has gone above and beyond for me. Sorted out all my queries super fast. Very efficient and friendly. I don’t know how she does it with 200 flats to look after! It’s refreshing to have someone who says they will look into something and actually follow through with it everytime. Thank you
17 août 2026
Avis spontané
Réponse de Centrick
Hi C M,
Thank you so much for your lovely review!
It’s wonderful to hear how much of a positive difference Hayley has made since you moved in. We’ll be sure to pass your kind words on to her, we know she’ll really appreciate them.
Thank you again for taking the time to share your experience, and welcome to Victoria Point!
Kind Regards,
Centrick
We had a very positiExcellent support from Shyleigh at Centrickve experience…
We had a very positive experience dealing with Centrick, especially with Shyleigh.
She was always helpful, responsive and patient throughout the tenancy and check-out process, and communication was clear and professional from start to finish.
We really appreciated her support and the way she handled everything for us. Thank you, Shyleigh, for all your help.
13 août 2026
Avis spontané
Réponse de Centrick
Hi Martin,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you had such a positive experience with Centrick, and especially that Shyleigh was able to support you throughout your tenancy and check-out process.
We’ll be sure to share your lovely feedback with Shyleigh - we know she’ll really appreciate your kind words. It’s fantastic to hear that her helpfulness, responsiveness and patience made the process a smooth one.
Thank you again for taking the time to share your experience, and we wish you all the very best for the future!
Kind regards,
Centrick
Thank you Haider for being so helpful
17 juillet 2026
Avis spontané
Réponse de Centrick
Hi Rajendra,
Thank you so much for your review.
We’re pleased to hear that Haider was able to assist you with your query. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your positive experience with us!
Kind regards,
Centrick
Unprofessional, lack of communication
I would recommend researching the property management before purchasing a flat. This company has been terrible, no response. On email you are lucky to get a response, céntrick portal I would not bother as they also do not complete. We have been told our window cleaning covers external then our property manager expressed it does not, requested proof which surprise no one has emailed back. Emailed again to no avail. Extremely unprofessional. May receive a call back due to my truthful review and will probably state they will ‘investigate’ and look into it and think that is sufficient enough and then nothing happens and back to square one. My personal opinion is to avoid this company
12 août 2026
Avis spontané
Réponse de Centrick
Hi Lydia,
We are sorry to hear that your experience has left you feeling frustrated and unsupported.
Providing clear and timely communication is a key part of the service we aim to deliver, so it is disappointing to learn that you have experienced difficulties obtaining responses through email and the resident portal. We also understand your concerns regarding the information you have been provided about the window cleaning service and your subsequent requests for clarification.
We would welcome the opportunity to review your concerns and understand why you have not received the responses you were expecting. As we are unable to identify your property from this review, please contact us directly with your details so that we can investigate the matter further.
Thank you for taking the time to share your feedback. We take all comments seriously and are committed to continually improving the service we provide to residents.
Kind regards,
Centrick
Zero communication following a crime – Unresolved security failures at Lordswood Road
Zero communication following a crime – Unresolved security failures at Lordswood Road
We recently experienced an e-bike theft from the communal bike store after the security gate was forcibly compromised. Despite formally reporting this and providing a police crime reference number, our building manager has completely ignored our emails and provided zero communication regarding our urgent requests to archive the CCTV footage for West Midlands Police.
Leaving tenants in the dark while time-sensitive police evidence risks being overwritten is unacceptable. As seen in many other 1-star reviews on Google and Trustpilot regarding Centrick's management, security vulnerabilities are a recurring pattern—our main vehicle access gate was previously left broken for months, leaving the entire property exposed.
Ignoring residents and failing to assist law enforcement after a security breach shows a complete lack of duty of care. Senior management needs to intervene immediately.
13 août 2026
Avis spontané
Réponse de Centrick
Hi J Yam,
We are sorry to hear of your experience and understand your frustration regarding the communication you have received following this incident.
We recognise the importance of responding promptly to residents, particularly where a crime has been reported and there are concerns regarding time-sensitive evidence. We are disappointed to learn that you feel unsupported during this process.
As we cannot verify the details of your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please contact us directly with your property details so that we can review the communication history and ensure the matter has been escalated to the appropriate team.
Thank you for taking the time to share your feedback. We take comments regarding resident safety and service standards seriously and will use them to help improve our service.
Kind regards,
Centrick
Recently need to update the vehicle…
Recently need to update the vehicle information. Haider Hussainh responded really quickly. It is very helpful.
10 août 2026
Avis spontané
Réponse de Centrick
Hi Yang,
Thank you so much for your 5-star review!
We’re delighted to hear that Haider was able to assist you quickly with updating your vehicle information. We’ll be sure to pass your kind feedback on to him.
Thank you for taking the time to share your positive experience with us - it’s greatly appreciated!
Kind regards,
Centrick
Extremely concerning security failures and unresponsive management at Lordswood Road
Following a break-in where the bike store security gate was compromised and an e-bike stolen (Police Crime Ref allocated), building management has failed to respond to urgent requests to archive and provide CCTV footage for West Midlands Police.
This security failure is not an isolated incident. The main vehicular parking gate was previously left broken for months, repeatedly compromising resident safety and building security.
Ignoring police evidence requests while recurring security vulnerabilities go unresolved is unacceptable. Urgent intervention from senior Centrick management is needed to secure this footage before it is overwritten.
13 août 2026
Avis spontané
Réponse de Centrick
Hi Nonantzin,
We are sorry to read of your concerns following this incident and appreciate how distressing a theft can be for those affected.
The safety and security of residents is something we take very seriously, and we understand the importance of preserving any relevant information that may assist a police investigation. We are disappointed to hear that you feel your communications have not been responded to in a timely manner.
As we are unable to discuss specific cases publicly, we would encourage you to contact us directly with your property details so that we can review the status of your concerns, including any requests relating to CCTV footage and communication with the relevant teams.
We appreciate you bringing this matter to our attention and will ensure your feedback is shared with senior management for review.
Kind regards,
Centrick
I have moved into liberty place…
I have moved into liberty place recently and Sufyaan at the desk helpful and kind person. Alway be respectfully for us and try to do there best. Highly recommend.
9 août 2026
Avis spontané
Réponse de Centrick
Hi Kashyapa,
Thank you for your lovely review! We're pleased to hear that Sufyaan provided great service and positive experience. We will be sure to pass on your kind words. Your feedback is greatly appreciated.
Many thanks,
Centrick
Avoid Centrick like a plague
Avoid Centrick like a plague! If there was a way to give them a zero star, I would have done that. They only care about taking your money and not your general wellbeing or that of the property.
I had initially given a review about how they collect bills inclusive rents but fail to provide services associated with the rents like internet (the internet in the property stopped working for almost 3 months now).
As usual, they pretended to care by responding to the review and asked for my details so they can investigate - I wonder what investigation is needed for a breech of contract so glaring. It’s been about 3 weeks now since their response to my last review yet no information and still no internet in the apartment where I pay a bills inclusive payment.
I am pretty sure they would respond again with same story telling me they would investigate the issue.
Well it’s okay, I will eventually resort to taking the internet bill out of the monthly rent.
Again, avoid them like a plague.
20 mai 2026
Avis spontané
Réponse de Centrick
Hi Tony,
We’re sorry to read that you’ve had this experience and, in particular, that you have been without internet for such an extended period. We fully appreciate how frustrating and disruptive this must have been, especially where internet is included as part of your bills-inclusive arrangement.
We’re also sorry that you feel our previous response did not lead to the progress or communication you were expecting. We take feedback of this nature seriously, and we certainly do not want any resident to feel that their concerns are being overlooked.
We would like the opportunity to review this with the relevant team and understand what has happened, including the current status of the internet service and the communication you have received to date. Please could you respond to our request for your details, or contact us directly with your property details, so that we can investigate this further and work towards a resolution.
We appreciate you bringing this to our attention and apologise for the frustration caused.
Kind regards,
Centrick
Katy Fallon
Katy Fallon, you have been exceptional today, thank you so much for your kind assistance and helpfulness. ⭐️⭐️⭐️⭐️⭐️⭐️ 6 stars 🤩
6 août 2026
Avis spontané
Réponse de Centrick
Hi Joanne,
Thank you so much for your wonderful review! We're delighted to hear that Katy provided such exceptional service and made a positive difference to your experience. We will be sure to pass on your kind words and impressive six-star rating to her. Your feedback is greatly appreciated and will mean a lot to Katy and the team.
Many thanks,
Centrick
It was pleasure to stay at the Saxons
It was pleasure to stay at the Saxons. One of the safest place to be in Leicester. Team is amazing and always there to help us when needed (Charlotte). Really appreciate your support and help.
20 juillet 2026
Avis spontané
Réponse de Centrick
Hi Ritesh,
Thank you for taking the time to leave us a review. We're pleased to hear the positive feedback regarding The Saxons. We'll be sure to pass on your kind comments to Charlotte and the team - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
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