Centrick Avis 

Charlotte Provides exceptional Service and the accomodation is well looked after and presented

Terrible service.
They email me: "If your enquiry is of an urgent nature, please call 03330 124 125"
But every time I call this number, it takes more than 1 hour to connect and they do not provide the direct number of the management team of my building.
And when I send an email, I got a auto reply that I would got the answer in 3 working days but it take more than 1 month, no reply from them.
Terrible service.

The Liberty place summer party hosted by Saff was great, the best one yet. Was a brilliant time with all the neighbours, the bouncy castle for the kids and the food was exceptional. Thanks again, looking forward to next year!

Had a bill through the door from PDE on behalf off Centrick , saying I owe xyz even know I haven't had a invoice off Centrick or email stating what I owe I have been trying to settle to bill for over a week and dispute the admin charge off £300 wich is disgraceful for a letter ! Centrick don't answer emails don't put you through to the correct department tbh there absolutely terrible service , I'm still waiting to get this bill paid and to be contacted by someone who knows what there actually on about from what I have seen so far they don't know there arse to there head !

If you are thinking of moving into The Metalworks or hiring Centrick as an estate manager, please save yourself the headache and stay far away. Centrick is not managing this property; they are mismanaging it into the ground, and as residents, we have simply had enough.

It starts the second you turn into the property. The tiles right at the main estate entrance where vehicles drive in are completely unfixed from the ground. It looks terrible, it’s a hazard to drive over every single day, and it sets the tone for how the rest of the estate is looked after. There is trash dumped around the property, and the car park is a free-for-all for unauthorized vehicles because Centrick clearly doesn't care about monitoring who is coming and going.

The security and safety inside the building are non-existent. The maglocks are broken, meaning the building is entirely unsecured. The intercom system doesn't work, so you can't even buzz someone in. When the sun goes down, the entire podium area is pitch black because the podium lights have been left broken, creating a massive safety risk for anyone walking home alone at night.

Inside the blocks, the lifts are out of service repeatedly, forcing everyone to take the stairs regardless of floor level, mobility, or age. And to make matters even worse, we've had sewage water leaks on the premises.

Living here is becoming unbearable, yet Centrick continues to act like everything is fine while neglecting every basic amenity we pay them to look after. It is complete incompetence. We are paying full service fees for slum-like conditions, and the absolute lack of action or care from Centrick is disgraceful.

great bunch of employees always friendly and if theres any issues theyre straight on it. saff always on hand with anything too anytime any one needs him, recently put a summer party on for the residents at liberty place in birmingham, great food and drink and activities.

I’m living in Liberty place and recently the we had a Summer party organised by Saif and his concierge team. I had a great time and enjoyed the drinks. Thanks to the team and their hard work

I am from Liberty place, and we recently have a summer ending party organised by the Saif and his team it was a wonderful experience and had a good time together

Had a great experience on the summer party lots of fun and the arrangements was organised by saf is perfect with good food and drinks. Totally I enjoyed a lot .

Sufyaan is always ready to help out even when he’s not liable . He went out his way to help change my tire

Sufyaan is a great guy who has helped me for finding parking bases for my guests. Also, for taking my never ending parcels.

Was visiting liberty place to carry out some work in one of the apartments, and Saf the concierge was very accommodating and helpful.

Reception staff Bernadette Hamza came to our rescue when we were unable to get into our accommodation. Their kindness was greatly appreciated after travelling from Australia. Thank you very much.

We turned up after a 24 hour flight and was greeted warmly while we waited for Booking.com to sort them selves out. Hanza and Bernadette were excellent ambassadors for your company.

Once again, I have been left waiting weeks for an appropriate response from Centrick, only to receive a reply that does not answer my questions, provides no evidence that the works I have been charged for were actually completed, and attempts to blame the lack of communication on me — despite the email evidence I have provided clearly showing repeated periods where my emails were left unanswered.

What is particularly concerning is that Centrick referred my account to a solicitor while I was actively waiting for them to investigate and respond to the issues I had raised.

I was then told that the member of staff I spoke to on 6 November 2025 did not remember the conversation we had, despite my clear recollection being that he acknowledged my concerns and said he would investigate them.

I have now found an email from that same member of staff, dated 6 November 2025, which directly adds further context to what I have been saying. He wrote:

“Whilst I appreciate you have had a response since your recent 1* review, I’d really like to understand the full story of the challenges you’ve experienced with Centrick communication (or lack of) so that I can investigate and work on improvement moving forward for yourself and our other customers.”

This email was sent on the same day as our conversation and clearly demonstrates that he was aware of the communication issues I had raised and intended to investigate them.

Even more concerning, when I subsequently had to repeatedly contact him about my account being referred to a solicitor, he stated by email:

“I can confirm that the contents of our conversation were conveyed, however we do now have a new (much better) Operations Manager.”

So I am now left asking: if the contents of our conversation were “conveyed”, why was I subsequently told that he did not remember the conversation?

I have been trying to resolve these issues with Centrick since August 2025. I have provided extensive email evidence, repeatedly asked reasonable questions and continued trying to engage with them to resolve the matter. Instead, I have experienced prolonged periods of silence, inconsistent communication, different members of staff dealing with the matter without any apparent continuity, and now a situation where the written evidence I have found appears to contradict what I have subsequently been told.

I don’t believe customers should have to spend months going through their own emails to prove what they were told by a company in the first place.

At this point, I am extremely disappointed with how Centrick has handled this entire matter. The documentation speaks for itself, and I will continue to challenge this until the issues are properly investigated and answered.

They never maintain the lifts in their buildings. There is a constant outage with multiple lifts with no urge to get them fixed. In my building one out of two lifts has only ever worked for 2 months in the 2 years I’ve lived here. The other lift is constantly out of action for weeks on end. I suspect they are using cheap parts for the lifts, I have never known a building to have so many issues with lifts

Amin Lucas is very responsive and helpful throughout our sales process. Communication was always clear and prompt, and any queries or issues are dealt with quickly and efficiently.

Humza was helping in sorting out my queries and kept me informed

we work at the dentist at liberty place..
saf is amazing! Always so helpful!!

Also party was organised for last Friday! Was very good food, drinks & music. Would recommend! x

The Conceirge team at Liberty Place is superb! Particular mention must go to Saf who has 'looked after' me for years! I'm slightly disabled and he always hand delivers even the smallest of parcels to my apartment. Today he helped retrieve my MacBook which had somehow got stuck inside my reclining sofa. Any job is always carried out with good humour and a smile on his face, He makes living at Liberty Place a pleasure.