The Concierge Team at Ashford, Victoria Point, Kent were fantastic. Hayley provided help and support whenever you needed it, she has been super supportive and the place would not operate the way that... Voir plus
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Lisez les avis des autres
We contacted Centrick to obtain a Sellers pack and I was directed to Katy Fallon. She was very helpful and explained exactly what needed to be done to get the pack and approximate timelines. We follow... Voir plus
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I don't believe in leaving bad reviews unless all attempts to get an organisation to engage & resolve an issue have failed. This is the case with Centrick's handling of an ongoing leak in our flat in... Voir plus
I attended the gathering at liberty place which was set up by concierge saf. I had a fantastic time the food drinks and atmosphere was great cant fault it. I would like to personally thank saf for int... Voir plus
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À propos de l'entreprise
À propos de Centrick
Écrit par l'entreprise
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ABOUT CENTRICK
Centrick was established in 2005 with one simple goal; to deliver a better, more accessible and more efficient service than that offered by other property management companies in the market.
Centrick’s growing full-service property solutions help individuals and businesses achieve the results they need from both residential and commercial property.
We’re partners, consultants, trusted advisors and we’re with you every step of the way.
We understand just what it takes to deliver a truly 360-degree service, that’s why our teams work tirelessly to support owners, investors and developers across residential and commercial sales and lettings, build to rent and asset management portfolios and of course why our building and estate management team are trusted by the UK’s brightest businesses
Coordonnées de contact
The Exchange 19 Newhall Street, B3 3PJ, Birmingham, Royaume-Uni
- 0333 012 4125
- customerservice@centrick.co.uk
- centrick.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great experience overall
Great experience overall, Saf is really helpful and supportive.
16 juillet 2026
Avis spontané
Réponse de Centrick
Hi Osama,
Thank you for your kind review.
We will pass it on to Saf who will be very pleased.
Thanks for your support!
Kind Regards,
Centrick!
Saf went out his way to assist me…
Saf went out his way to assist me today. Great as always.
16 juillet 2026
Avis spontané
Réponse de Centrick
Hi Jonathan,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Great experience
I have been living at Liberty Place for the past four years, and the staff have always been friendly, professional, and helpful. They are approachable, responsive, and always willing to assist whenever needed. A special thank you to Saf, the manager, whose dedication, professionalism, and genuine care for the residents make a real difference. Saf is always supportive, approachable, and ensures everything runs smoothly. His excellent leadership creates a welcoming and well-managed community, and it is one of the reasons I continue to enjoy living here. I truly appreciate everything Saf and the team do and highly recommend Liberty Place.I would like to have this team always here!
16 juillet 2026
Avis spontané
Réponse de Centrick
Hi Ionela,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Reported Three Weeks Ago
Reported Three Weeks Ago. Still Waiting
A shed has been installed in one of the parking spaces. This is particularly concerning as the space in question is marked as a disabled parking bay, which is intended for use by the residents. Could you please confirm whether this installation has been authorised by the management company or by the freeholder? Given this situation, it would be helpful to understand what other alternative uses of communal parking spaces are permitted. Yet no reply nor investigation....
29 juin 2026
Avis spontané
Réponse de Centrick
Hi Daon,
Thank you for your review. We are sorry to learn of your disappointment regarding the handling of your enquiry.
We understand the importance of maintaining communal areas for the benefit of all residents and appreciate your concerns regarding the reported installation within a parking space. We also recognise that waiting several weeks without a satisfactory update can be frustrating.
Matters relating to the use of communal areas, permissions and estate regulations may require detailed investigation before a formal outcome can be communicated. However, we appreciate that you would expect timely updates while this is being reviewed and apologise if this has not occurred.
We would welcome the opportunity to look into your concerns and provide you with an update on the current position. Please contact through Trustpilot with the relevant property details, and we will arrange for the matter to be reviewed.
Kind regards,
Centrick
Estate Management: A Complete Failure to Act
Three weeks ago I reported that a shed had been erected in what is clearly marked as a disabled parking bay on our estate. I provided the exact location, explained the issue in detail, and attached photographs.
The response I received was, I quote :
"Is this an actual car parking space as it looks very narrow?"
No mention of investigating the site. No confirmation of whether permission was granted. No inspection. Just a question that could have been answered by reading the original report or visiting the location.
Disabled parking spaces exist for a reason. Whether the structure has permission or not should be established through a proper investigation—not by guessing from a photograph.
Residents deserve better than having legitimate concerns left unresolved for weeks. Not only is this resident occupying more parking spaces than are allocated (each flat is allocated one), but they're currently using two spaces and have now erected a shed alongside them.
It's unbelievable. What would happen if every resident decided to build a shed in the communal car park? There would be no parking left.
I'm also struggling to understand how this situation has been allowed to continue and how it has been handled by the management.
16 juin 2026
Avis spontané
Réponse de Centrick
Hi Jon,
Thank you for sharing your feedback. We are sorry to hear of your dissatisfaction with both the handling of your report and the time taken to provide a resolution.
We appreciate the concerns you have raised regarding the use of a disabled parking bay and understand why residents would expect such matters to be investigated thoroughly and without undue delay. We also understand your frustration with the response you received and appreciate that it did not provide the reassurance you were seeking regarding the next steps being taken.
Where concerns are raised about alterations or items placed within communal areas, these matters often require investigation with the relevant parties before a definitive response can be provided. However, we acknowledge that clearer communication throughout this process is important and apologise if this has not been your experience.
We would like the opportunity to review the status of this matter and ensure it is being progressed appropriately. Please contact us through Trustpilot with your development details and reference number, if available, and a member of our team will investigate further.
Kind regards,
Centrick
Devan was absoutely amazing
Devan was absoutely amazing - Failed to get through to the right team on a number of occasions and Devan was always there to help and ultimately resolved the issue. It would be amazing if it didn't take 2 hours on hold for it then to cut out!
15 juillet 2026
Avis spontané
Réponse de Centrick
Hi OP,
Thank you for taking the time to leave us a review. We're delighted to hear that Devan went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Was here doing work and Saf was a great…
Was here doing work and Saf was a great help, very friendly and helpful - Shea
15 juillet 2026
Avis spontané
Réponse de Centrick
Hi Shea,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Saf the manager at liberty place is…
Saf the manager at liberty place is always willing to help and follows up on issues raised by residents.
15 juillet 2026
Avis spontané
Réponse de Centrick
Hi Mark,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Moving out of liberty place and I want…
Moving out of liberty place and I want to give special shout out to saf and his team. They have been brilliant for all my stay here.
15 juillet 2026
Avis spontané
Réponse de Centrick
Hi Mohammed,
Thank you for taking the time to leave us a review. We're delighted to hear that Saf went out of his way to assist you and provided the great service you've come to expect. We'll be sure to pass on your kind comments to him - feedback like this is always appreciated.
Thank you for your continued support.
Kind regards,
Centrick
Absolutely horrendous company
Absolutely horrendous company , been trying to contact customer service for over a week by phone and email to discuss my account, no response at all then I get £270 late payment fee charge when I’ve been trying to communicate with them . Credit control have no idea what’s going on !
14 juillet 2026
Avis spontané
Réponse de Centrick
Hi Lynn,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been, particularly when you were actively trying to contact us to discuss your account.
We appreciate that receiving a late payment fee while awaiting a response can feel unfair, and we apologise for the frustration this has caused. We would like the opportunity to investigate both the communication issues you encountered and the charge that has been applied to your account.
Please send your customer details through Trustpilot and a member of our team will review the matter as a priority and ensure your concerns are addressed appropriately.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Kind regards,
Centrick
Sufyaan - Liberty Place
Sufyaan at Liberty Place is always really helpful, particularly when I needed a guest parking space at short notice.
13 juillet 2026
Avis spontané
Réponse de Centrick
Hi Devishree,
Thank you for your 5-star review.
We're delighted to hear that Sufyaan was able to assist when you needed a guest parking space at short notice. It's great to know that his helpful and proactive approach continues to make a positive impact on those at Liberty Place.
We appreciate you taking the time to share your experience and will pass your comments on to Sufyaan.
Kind regards,
Centrick
Sufyaan at Liberty Place has been…
Sufyaan at Liberty Place has been really helpful, has helped us out a lot with finding parking spaces and sorting post, definitely recommend!
12 juillet 2026
Avis spontané
Réponse de Centrick
Hi Sol,
Thank you for your fantastic review.
We're pleased to hear that Sufyaan has been able to help with parking arrangements and managing post deliveries. Going the extra mile to support residents and visitors is something we greatly value, and it's wonderful to know that his assistance has made a difference.
Thank you for your recommendation, and we'll be sure to share your feedback with Sufyaan.
Kind regards,
Centrick
Exeptional services provided by sufiyan…
Exeptional services provided by sufiyan at liberty place. All my dealings with him have been excellent.
10 juillet 2026
Avis spontané
Réponse de Centrick
Hi Shabab,
Thank you for your 5-star review.
We're thrilled to hear that all your dealings with Sufyaan at Liberty Place have been excellent. Delivering exceptional service is what we strive for, and it's fantastic to know that Sufyaan has consistently provided such a positive experience.
We appreciate your feedback and will ensure your kind words are passed on to him.
Kind regards,
Centrick
I own the convenience store at a…
I own the convenience store at a liberty place . Wonderful development great staff and sufyaan who works on the weekend is always really helpful.
9 juillet 2026
Avis spontané
Réponse de Centrick
Hi Rashid,
Thank you for your wonderful review.
We're delighted to hear that you're enjoying being part of the Liberty Place community and that you've had such positive experiences with our team. It's especially great to hear your recognition of Sufyaan's helpfulness and support during weekends.
Your feedback means a lot to us, and we'll be sure to share your comments with Sufyaan and the wider team.
Kind regards,
Centrick
Sufyaan at the reception very helpful…
Sufyaan at the reception very helpful very well presented and very good manor and nice to talk to
9 juillet 2026
Avis spontané
Réponse de Centrick
Hi Adam,
Thank you for your 5-star review.
We're pleased to hear that Sufyaan was so helpful, professional, and welcoming during your visit. Providing a positive experience for everyone who visits Liberty Place is very important to us, and we're delighted that Sufyaan made such a good impression.
We appreciate your feedback and will be sure to pass on your kind comments.
Kind regards,
Centrick
Outstanding Support from Mohammed Islam - Senior Property Manager
I would like to leave a very positive review for Centrick, specifically for Mohammed Islam – Senior Property Manager, who has been the only person to genuinely take ownership of my case.
After months of unanswered emails, unclear figures, and ongoing confusion regarding my service charges, Mohammed stepped in and handled everything with professionalism, patience, and real care. He reviewed my account thoroughly, communicated clearly, and finally provided the clarity I had been trying to obtain since last year.
He also resolved the unexplained admin fee without delay, which I truly appreciate.
To be honest, except for Mohammed, no one else ever took responsibility for my case. He is the first person who actually followed up properly, responded promptly, and showed a genuine willingness to help. His support has made a huge difference after such a long and frustrating experience.
Thank you, Mohammed, for your time, effort, and dedication. Your work deserves recognition, and I am happy to leave this 5‑star review because of you.
8 juillet 2026
Avis spontané
Réponse de Centrick
Hi Matt,
Thank you for taking the time to share your experience and for your kind words about Mohammed.
We're delighted to hear that Mohammed was able to provide the clarity, professionalism, and support you had been seeking regarding your service charge queries. Taking ownership, communicating openly, and delivering excellent customer service are qualities we greatly value, and it's wonderful to know that Mohammed demonstrated these throughout your interactions.
We will ensure your feedback is shared with Mohammed and his management team, as we know he will be pleased to hear the positive impact he has made. Thank you again for your patience and for recognising his dedication and commitment to resolving your concerns.
Kind regards,
Centrick
Mustafa Sandhu is a star of the…
Mustafa Sandhu is a star of the company. Always willing to help re: payment plans due to challenging personal situations and never puts undue pressure despite some challenging interactions with the company in the past.. he treats people as human beings, not numbers which is a great gift in today’s society. Centrick is lucky to have him as an employee
7 juillet 2026
Avis spontané
Réponse de Centrick
Hi Alex,
Thank you for your heartfelt 5-star review. We're delighted to hear about the positive impact Mustafa has had on your experience. He consistently demonstrates empathy, understanding, and a genuine commitment to supporting our customers, and we're proud to have him as part of the team.
Your comments about how he treats people with dignity and respect are especially meaningful, and we'll ensure your feedback is passed on to him. Thank you for taking the time to share your experience.
Many thanks,
Centrick
Five-star service
Five-star service! A huge thank you to Shyleigh and Serena for their outstanding support. They listened carefully, handled my request with complete professionalism, and ensured I had a seamless experience from start to finish. Exceptional customer service like theirs is hard to come by, and they deserve all the recognition.
7 juillet 2026
Avis spontané
Réponse de Centrick
Hi Adrian,
Thank you for your fantastic 5-star review. We're thrilled to hear that Shyleigh and Serena provided such outstanding support throughout your experience.
Their professionalism, attentiveness, and commitment to customer service are qualities we value highly, and it's wonderful to see them recognised. We will be sure to share your kind comments with both of them. Thank you for your support.
Many thanks,
Centrick
Sufyaan was really helpful over the…
Sufyaan was really helpful over the weekend
6 juillet 2026
Avis spontané
Réponse de Centrick
Hi HarmanPreet,
Thank you for taking the time to leave us a 5-star review. We're pleased to hear that Sufyaan was so helpful over the weekend.
Providing support when our customers need it most is incredibly important to us, and we're glad Sufyaan delivered such a positive experience. We'll make sure your feedback is shared with him.
Many thanks,
Centrick
Useless at updating their records
This company keeps sending me bills for a property we have not owned since October 2023. We have informed them and their equally useless predecessors of the above fact but they don't take any notice.
One day later.... they have apologised and asked for my details via TrustPilot. I have sent several emails to their email address but have never received a reply so why should I send more details of my email address to another party?
But here is one instance of an auto-reply I got from them in June:-
from: Estate (Centrik's email address)
to:
Vin Wright (My email address)
date: 19 Jun 2026, 16:39
subject: Automatic reply: CHI-005-005A
Signed by: centrick.co.uk
6 juillet 2026
Avis spontané
Réponse de Centrick
Hi Mr Wright,
Thank you for bringing this to our attention. We are sorry to hear about your experience and understand how frustrating it must be to continue receiving correspondence relating to a property that you no longer own.
We take the accuracy of our records seriously, and it is concerning to hear that this matter remains unresolved despite previous notifications being provided. We also appreciate the inconvenience and concern that repeated billing communications can cause.
We would like the opportunity to investigate this further and ensure our records are reviewed and updated where necessary. Please provide your details securely through Trustpilot and include the property address, your name, and any recent correspondence references so that we can look into this as a priority.
We apologise for the inconvenience caused and thank you for bringing this matter to our attention.
Kind regards,
Centrick
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